Mike's Appliance Service

Complaint: [redacted]
I am rejecting this response because:  Mike's Appl Service never said they would credit any $.  And The quote they gave me for the part is not mentioned in their response so is misleading.
Regards,
[redacted]

Samsung requires a series of test in order to condemn any unit. We charge a flat rate for a freon leak to try to keep it cost effective. The time and amount of work involved can be outrageous. That being said as far as I know the refrigerator has been accepted by samsung as repairable. What happens now is on Samsung we have no say so if the customer get a new refrigerator or a prorated refund. The time and money [redacted]'s Appliance has put in to this out come.is far beyond $350. We can not give a refund our work was done right the first time. Ever thing after that was samsung asking us to try something else.

We are sending tech out to repair unit a refund will not be issued due to repairs and parts that have been installed. If repair on 09/04/2015 is not completed Samsung will then be called for resolution.

This is the copy of his inv. I just checked on the part prices and what we were going to charge are less then list price. part prices can be checked on http://www.apdepot.com/ and our charge of 150.00 for labor is very reasonable. we would have credited his service charge of 64.95 on the repair. so...

technically he would have pd $ 60 for service call and 80.00 for labor. Very fair. I would love to see a copy of this "other company" that fixed it for less.