Mike's Car Wash

My purpose in sharing this experience is to inform you of an activity in one of your wash locations which was carried on in disagreement with your advertising and website statement. The statement had to do with the complimentary sale of "buy four get two free" good through January 2, 2022. On Sunday January 2 I visited the carwash at Cincinnati Dayton Rd. in Westchester ,Ohio to purchase 2 of the packages I was told that this was no longer available. I tried to argue that the promotion was through January 2 not to January 2. This was to no avail. Because of this, there fortunately is a competitor of yours nearby which I will now use.

This is the ONLY location on Mikes Carwash that I have even seen a total lack of care for customer service. Staff was rude and did not know how to scan a digital coupon. After redeeming a digital coupon I had to use a paper coupon as well. The staff member refused to refund the digital coupon and said she couldn't help me. I have reached out to the company as well and no response so far. There is something wrong at this location so I recommend driving to the Fairfield location for a much better experience.

Mikes on Colerain was a poor to bad experience there should have been notices posted over your pricing stands with booklet pricing and promotion on them, there should have been notices saying cash is not accepted but there were no notices it was just an attendant telling me I can get out of line and go to a speedway and pay and come back with a receipt, but no that whole experience was a total waste of time you cars need to be more professional!

Dear ***, I am responding to your requestThe reference number assigned for this complaint is ID ***
The date when I went to Mike's Carwash:August 29th,
I payed with *** *** and the name in which the charge was made is *** ***
My *** *** statement shows that the transaction was done with : *** *** ** ** *** ***
I hope that Mike's Carwash would contact their offices and get further details because they will not give it to meTake care ***.Thank you for following up with my complaint
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My view on this matter is as follows While the free car wash was a nice gesture, it does not address the issue of the ad I referenced as being advertising The picture shown from the business is not the same as the advertisement The wording "Buy Washes, Get Free" is listed ABOVE the picture of the car wash coupon booklets, not on them I did a little polling on my own where I had people read the advertisement and then told them what I purchased and did the ad reflect the difference for what I received All stated the the ad DOES NOT depict what I received So, I guess my goal would be for them to NEVER use the ad I referenced again
Regards,
*** ***

Dear Revdex.com Team,We would be willing to arbitrate this matter with them, but we would like this to happen in Dayton and not in Cincinnati. Hopefully this can be accommodated.thank you and have a Happy New Year
Regards,
*** ***

Our Area Director did meet with this customer and we could not come to an agreementWe would be willing to arbitrate this matter with them.Thank you,Mike's Carwash

We apologize to *** *** that he has not been contacted by Mike's Carwash that is very unusually; we would ask since he mentioned that he filed a claim if he has the claim ticket number and name of who signed his claim so we can look into this furtherUnfortunately the reason he has not heard
back from us is we do not show record of this being submitted to our Customer Service Department; but we certainly want to get to the bottom of this situationIf he could please let us know the claim ticket nubmer and whover signed his claim we could further investigate into this situation.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** As a result of my experience and loss, if people will come to know that Mike's car wash will come up with reasons to deny facts and not take responsibility; I would consider my bad experience with Mike's car wash to be a way to caution other peopleIn Mike's car washes world, a car being sent into a car wash with the wheel going over the rail and landing back and forth from rail to floor will not throw the car out of alignment and will not bend an aluminum rimHope someone who has a damage on their car will have my experience as a record of precedenceIn June I had alignment done on my car as my annual maintenance.In August this incident happened at Mike's car wash.In September I had the car aligned because of the incident at Mike's car WashThe problem was not fixed and so I tried another place and got a second alignment doneThe problem persisted and that is when I was told by a tire place,after a considerable inspection and removing each wheel and put it on a balancer that the driver side wheel is bentI moved that wheel to the rear and bought a wheel, which I took with me and showed Mike's car wash's manger.He wants a bent wheel to look like a pretzel.That is the narrative and Mike's car wash will spin this so that they can deny responsibilityBe cautious dealing with Mike's car washI intend to post my story in as many places as possibleThanks***

*** *** did stop by our location yesterday and meet with our Location Manager, *** *** to further discuss this claim with him on his wheelAfter meeting with him we totally understand that *** *** truly feels that this occurred at Mike's Carwash. Unfortunately, after seeing his paperwork and looking further at his wheel we do not see eye to eye with *** *** for the following reasons:1) Attached you will see paperwork showing he got alignments done from different companies within a three week period2) *** *** told him that it was a bent rim not an alignment problemA bent rim occurs from hitting something very hard and at a rate of speedThat would not occur while going through Mike's CarwashYou are going less then miles per hour when going through the carwash.3) When our Manager looked at the wheel with *** *** he could not point out which wheel it waswhen looking at the wheel you visible could not see any damage.With all of this being said we do not feel we are responsible for this damage to his wheel.Thank you,Mike's Carwash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
*** *** The complaint I filed with Mikes Car wash was through their websiteThey have a place for customer comments and hope that someone monitors it and it not not a pacifierI mentioned everything in detail in my complaintThanks***

We have been in contact with Ms*** and did send her an Carwash ticket for her inconvenience. Attached is a Word doc showing the stream of e-mails that we had with *** concerning your comments with the advertisement.Thank
you,Mike's Carwash

I have been using Mikes for about a year nowI use the automated monthly recurring packageThey have several packages and I chose the ultimateI currently have two vehicles under the ultimate planBoth vehicles look like they are newI wash them at least once a week and sometimes twice
Their customer service is outstanding and d recommend them to anyone

Can the customer please forward to us a copy of what advertising she is looking so we can forward it to our advertising department.Thank you,Mike's Carwash

Attached are two pictures; one of *** *** vehicle showing two visible stone chips and the additional clear coat removed along with our "Responsible Sign" which is posted at the entrance of our Mike's Carwash location.We have this sign stating that we are not responsible for anything
that has prior damage to their vehicleWhich I explained to MrMiller we are seeing two stone chips (which I attached the pictures under *** ***) exposing his paint and allowing water and air pressure to get underneath the clear coat to come offDid we help it along? Very possible but the direct cause of this was from the stone chips that was already there prior to the carwashThis was the reason we felt the settlement that we offered to *** ***r was a very fair settlement.Thank you,Mike's Carwash

We have attached two pictures; one of our not responsible sign that is located at all of our Mike's locations at the entrance of every CarwashAlso, the other attached picture is of *** *** vehicleWe have circled where the clear coat has come off and indicated by arrows where we believe
there was previous damage prior to the carwashThe vehicle's finish did have paint chips and some paint finish issues going on with it prior to the wash and for this reason we do not feel we are liable for this damageWe are always willing to arbitrate this matter.Thank you,Mike's Carwash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I could not drive the car after the incident and so I had the car repaired and I have bills to prove itIf you want, I can take the bills to Mike's car wash and show the paper work to themI am glad that Mikes car wash would like to resolve this matter and I hope they will do it expedientlyThanks***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I look forward to hearing from you soon so we can both close this matter.
Regards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The pictures they have do not prove anythingThis damage happened to my car at Mike's Carwash in DecemberThe grass is not lush and green in December as seen in the misleading photo they providedAlso as you look at the pictures of the damaged clear cot on my car it is obvious that some of the areas are bubbled with water and air underneath the clearcoatThis is evidence of new damage not prior damageI am absolutely 100% sure if we look at all the video footage from my visit, the fact that my car was not damaged before revieving services at Mike's Carwash would be evident
Regards,
*** ***