Initial Business Response /* (1000, 6, 2015/10/07) */
We want to sincerely apologize for the inconvenience experienced with the original installation of this system. Due to complications with staff and home life making various parties unavvalable is the reasoning for a delayed response to the...
customer.
However the a representative of the company spoke with Mrs [redacted] before this complaint was submitted to the Revdex.com and advised that the company would be more then happy to resolve any issues with the install at no additional charge to the customer. That representative was then advised by the customer that they were refusing to allow the company to rectify any alleged errors and has refused to provide proof of said errors. All of this is being alleged by unknown sources and cannot be assessed by our company.
Due to the refusal of the customer to allow our company on premises or show written authoritative proof of wrongfully installed items from an inspector we cannot and will not accept this complaint as viable
Initial Consumer Rebuttal /* (3000, 8, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A representative from Mike's Custom Mechanical called our residence on September 22, 2015. The complaint was filed with the Revdex.com on September 18, 2015, four days prior to being contacted by Mike's Custom Mechanical. As stated in our complaint, we had tried to reach out to Mike's Custom Mechanical numerous times and never received a response. We confirmed with the city that Mike's Custom Mechanical did unpermitted work and due to the many errors in the installation work done by Mike's Custom Mechanical, and the unprofessionalism displayed by not responding to their customer we decided that it was our right to have the work corrected by a reputable company. We had contracted with a company to redo the unprofessional and unpermitted installation performed by Mike's Custom Mechanical. The work performed to correct improper installation and bring to code with proper permits includes: moving AC 18" from the house (it was installed 4" from house), UV protective cover to lineset for AC, fixing plenum coversion to canvas, sealing lineset holes in exterior of home, getting permits, and fixing venting (including replacing venting to furnace that Mike's Custom Mechanical removed). The venting to the furnace that was removed by Mike's Custom Mechanical had created an emergency situation as we were unable to utilize heat with the cold weather approaching.
Final Consumer Response /* (3000, 11, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A representative from Mike's Custom Mechanical called our residence on September 22, 2015. The complaint was filed with the Revdex.com on September 18, 2015, four days prior to being contacted by Mike's Custom Mechanical. As stated in our complaint, we had tried to reach out to Mike's Custom Mechanical numerous times and never received a response. We confirmed with the city that Mike's Custom Mechanical did unpermitted work and due to the many errors in the installation work done by Mike's Custom Mechanical, and the unprofessionalism displayed by not responding to their customer we decided that it was our right to have the work corrected by a reputable company. We had contracted with a company to redo the unprofessional and unpermitted installation performed by Mike's Custom Mechanical. The work performed to correct improper installation and bring to code with proper permits includes: moving AC 18" from the house (it was installed 4" from house), UV protective cover to lineset for AC, fixing plenum coversion to canvas, sealing lineset holes in exterior of home, getting permits, and fixing venting (including replacing venting to furnace that Mike's Custom Mechanical removed). The venting to the furnace that was removed by Mike's Custom Mechanical had created an emergency situation as we were unable to utilize heat with the cold weather approaching.
Initial Business Response /* (1000, 6, 2015/10/07) */
We want to sincerely apologize for the inconvenience experienced with the original installation of this system. Due to complications with staff and home life making various parties unavvalable is the reasoning for a delayed response to the...
customer.
However the a representative of the company spoke with Mrs [redacted] before this complaint was submitted to the Revdex.com and advised that the company would be more then happy to resolve any issues with the install at no additional charge to the customer. That representative was then advised by the customer that they were refusing to allow the company to rectify any alleged errors and has refused to provide proof of said errors. All of this is being alleged by unknown sources and cannot be assessed by our company.
Due to the refusal of the customer to allow our company on premises or show written authoritative proof of wrongfully installed items from an inspector we cannot and will not accept this complaint as viable
Initial Consumer Rebuttal /* (3000, 8, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A representative from Mike's Custom Mechanical called our residence on September 22, 2015. The complaint was filed with the Revdex.com on September 18, 2015, four days prior to being contacted by Mike's Custom Mechanical. As stated in our complaint, we had tried to reach out to Mike's Custom Mechanical numerous times and never received a response. We confirmed with the city that Mike's Custom Mechanical did unpermitted work and due to the many errors in the installation work done by Mike's Custom Mechanical, and the unprofessionalism displayed by not responding to their customer we decided that it was our right to have the work corrected by a reputable company. We had contracted with a company to redo the unprofessional and unpermitted installation performed by Mike's Custom Mechanical. The work performed to correct improper installation and bring to code with proper permits includes: moving AC 18" from the house (it was installed 4" from house), UV protective cover to lineset for AC, fixing plenum coversion to canvas, sealing lineset holes in exterior of home, getting permits, and fixing venting (including replacing venting to furnace that Mike's Custom Mechanical removed). The venting to the furnace that was removed by Mike's Custom Mechanical had created an emergency situation as we were unable to utilize heat with the cold weather approaching.
Final Consumer Response /* (3000, 11, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A representative from Mike's Custom Mechanical called our residence on September 22, 2015. The complaint was filed with the Revdex.com on September 18, 2015, four days prior to being contacted by Mike's Custom Mechanical. As stated in our complaint, we had tried to reach out to Mike's Custom Mechanical numerous times and never received a response. We confirmed with the city that Mike's Custom Mechanical did unpermitted work and due to the many errors in the installation work done by Mike's Custom Mechanical, and the unprofessionalism displayed by not responding to their customer we decided that it was our right to have the work corrected by a reputable company. We had contracted with a company to redo the unprofessional and unpermitted installation performed by Mike's Custom Mechanical. The work performed to correct improper installation and bring to code with proper permits includes: moving AC 18" from the house (it was installed 4" from house), UV protective cover to lineset for AC, fixing plenum coversion to canvas, sealing lineset holes in exterior of home, getting permits, and fixing venting (including replacing venting to furnace that Mike's Custom Mechanical removed). The venting to the furnace that was removed by Mike's Custom Mechanical had created an emergency situation as we were unable to utilize heat with the cold weather approaching.