Mike's & Daughter Radiator Aid, Inc

On 4-12-2016 the 1997 [redacted] was brought into our shop for wiper issue per customer, found that both wipers not working at all, found that the plastic bushings that fit into a ball and socket were worn out! They were the original OEM PARTS from factory 16 years old! We removed link assemblies and replace both plastic bushings on wiper blades. Enclosed is a picture from the [redacted] dealer and I highlighted the parts we replaced. When the customer left both wipers were working! Customer came back 5-4-2016 and stated the wipers were not working again and we replaced the new bushings that we did a month ago under warranty Again as stated in first letter, told customer if anything happens bring back and we will take care of it!!! Customer called august 29 2016 said not working and we said to get in will take care of it free of charge-Note wipers worked for MONTHS till they called Customer chose to take somewhere else---Mr T[redacted]-states check wipe not work one side-then States windshield wipers/plural don't work---then states replaced rf wiper link-- a part we never replaced both were working at both times when brought into shop-Note-- the part Mr T[redacted] replaced is no longer available-The [redacted] dealer and parts stores all verifiedIf Mr [redacted] wants to keep pursuing this matter we will go to courtSincerelyShawn M[redacted] Mike & Daughter Radiator & Automotive Inc.