Mike's Discount Auto Transport

A+! This couldn't not have been a smoother transport of my sister's classic car - 1968 Cougar - from Wisconsin to California. Dexter, the driver, kept my sister up to date ever step of the way. Neither my sister nor I had to travel to 1) deliver the car to the 18 wheeler or 2) retrieve the car from the 18 wheeler. Dexter was able to easily navigate the residential streets in the older areas of both Appleton and Placentia. The car when she went into the transport was in pristine condition and in the exact same pristine condition when Dexter drover her out of the transport. What a relief that this is done and what a delight that it went so smoothly.

We were very pleased with all aspects of Mike's Discount Auto Transport. Mike was courteous, professional and prompt in setting up the transport of our classic car from Seattle area to Spokane. The transport driver was also prompt and friendly with newer modern, well cared for equipment. We would definitely recommend Mike's Discount Auto to arrange your Transport needs.

I am happy to report the responsiveness of Mike [redacted] to whom I am entrusting my car transport arrangement from MN to CA. I spoke with him a month ahead of my intended transport date, and as he assured me, he will call me back close to the time of my preferred arrangement. He did call me back, with the arrangement, and emailed me the official papers with the fees, and the transporter details of Pro Express. What a professional!! I have yet to await the safe transport of my car in two weeks time by Pro Express. I will let you know the outcome in my follow-up feedback. Thank you Mike [redacted] and Mike's Discount Auto Transport.

Review: I hired discount auto transport to transport my vehicle from [redacted] to [redacted]. They say that if anything were to happen to the exterior of the vehicle while being transported they would cover the damage. THIS IS NOT TRUE! I received my vehicle with a broken driver side window and when I told the driver and then went on to call the companies dispatch they play dumb like it was already there. When this company went to pick up the vehicle, before they even put it on the trailer they mark anything wrong with the exterior of the car on a piece of paper. The crack was never on the window when they picked it up and they don't have it marked either, obviously because it wasn't there. They said they aren't paying for it and if I don't pay the driver then they are keeping the car. The whole operation is a fraud and I was very disgusted by the way [redacted] from Discount Auto Transport treated me on the phone. He just turned everything on me as if I was trying to pull a fast one and trying to get a free delivery he said. Obviously he uses this line every time a situation like this happens. I just want them to pay for the replacement of my window.Desired Settlement: They should pay for the replacement of the window that was broken during the transporting of my car

Business

Response:

Response to complaint to Revdex.com. First of all let it be known that our company arranges shipping for thousands of vehicles a year. And we never have complaints about our service. We have been in business for almost 15 years and accredited by the Revdex.com for almost ten years. In this case we arranged shipping for a [redacted] from a dealer in FL going to NE. The customer is complaining of a very small crack in a drivers side window. The transport did not damage this window it has had this small crack for many years. According to the driver the small crack can only be seen when the window is in the half way rolled up position. Impossible to have damaged this when rolled up which it was while in transit. Even if it was damaged in transport the transport has insurance to cover it. I am working with the selling dealer to resolve this issue with the customer. This is not an issue that Discount Auto Transport should have to deal with. But in the interest of good customer service we are helping the customer as best we can in this situation. After talking to the customer and transport driver we do believe that the window was not damaged during shipping. But the customer has not sent any pictures of the alleged damage either to our company or to the selling dealership. This customer is blaming everyone to try to get money from someone. He tried to get money from the transport, the dealership and now us. As much as we try, we find it is impossible to please every customer. We even gave this customer a discount on the transport price because he complained the price was to high. Again there is no proof of any damage caused in transport to this 50 plus year old car. We will do anything we can to help the customer resolve this issue. I have forwarded all the insurance documents on the transport that transported this vehicle. If the customer does in fact believe he has a legitimate claim he can file that claim with the transports insurance company.

Business

Response:

As I have Stated. Discount Auto Transport arranged shipping for Mr [redacted]. Mr [redacted] has provided no pictures of a damaged window and produced no estimates of repair. If we had these we would be happy to forward these to the transports insurance company. There are procedures to follow if Mr [redacted] truly believes that his window was damaged in transit. We have provided Mr [redacted] with the insurance information that he would need to file a claim. If he would send the pictures and estimates that we requested we would even help him file his claim. As of yet we have received nothing from him. He has just demanded money. If Mr [redacted] won't even take the time to file a claim with the insurance company or even provide us with pictures or estimates. Then there is very little we can do to help him. As a policy we don't just hand out money to customers just because they say give me money. If Mr [redacted] is not willing or able to help us file a claim with the insurance company than he is not very serious about getting his window fixed.

Consumer

Response:

Great Customer Service! Easy and friendly to work with giving you the best prices around.

These guys came through in 48 hours with pricing 35-50% lower than quotes from u ship. Premium enclosed at discount open pricing. Better yet I got next day pickup. Lose all other phone numbers and call [redacted].