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Mike's Heavy Duty Towing Inc.

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Reviews Mike's Heavy Duty Towing Inc.

Mike's Heavy Duty Towing Inc. Reviews (3)

These guys are running a scam. They sit at the [redacted] terminals and wait for you to run up to curbside check-in, or step out of your car. As soon as you do, they tow your car. We watched it happen, and were blown away. On top of it, their drivers were unbelievably aggressive and caustic.

Review: on 3/**/14 I entered Mikes heavy duty towing because my car was in an accident on 3/**/14 and mikes towing towed my vehicle from the scene of the accident to there tow yard. I was discharged from the hospital later that afternoon and called mikes towing to pickup my vehicle to take it to my autobody shop to get fixed I called several times and the rep there at mikes told me that the vehicle has not got there yet and to call back in an hr and after several calls I spoke with another rep and he told me that there tow truck broke down and that the car will be ready for next day pickup and also they wouldnt charge me for extra day of storage so I had no choice to agree. the following day I went to pickup my vehicle and they did not want to honor that and charged me for two days of storage and I told them what the guy over the phone told me that I would not be charge for two days of storage also he was very disrespectful and told me who ever said that is full of [redacted] I asked to speak to a manager and she said that I had to pay for the extra day or else they would not give me my car and she also said that I was full of [redacted] so I had no choice but to pay because I need my car. The manager then told me that I have to pay in cash as well when they clearly have signs thats state that they take all major credit cards and charge 3.5% so I then asked her why dont you want to take my card then she replied that she wouldnt take my credit card. I asked her that she has sign here that says that they take cards she said she doesnt care what the sign says and that if I want my car I have to pay cash she said she take anyone else card except mine . I had to call a cab to head back home to pick up the cash which to cab ride was more than $30 one way so I ended up paying $60 round trip. I own three businesses and I would never treat any of my customers in that manor and I want my full refund and my cab money back for the way they treated me and for the inconvienince they caused meDesired Settlement: full refund for the tow and cab fare

Review: The accident occurred on 7/**/2013 around 5 am EST. The tractor hit the overpass and got stuck underneath. The local authorities were called immediately. There were no injuries and the tractor was drivable, no damage to the tractor. The police called Mike’s Towing immediately. The representatives from Mike’s towing came on the scene, and pulled the tractor/trailer out. The representative from Mike’s towing got the key to the tractor from our driver and pulled the trailer out using our tractor. He also handed the key to our driver from his vehicle and asked our driver to follow him to the tow yard. As soon as our equipment and the driver came to the yard, the key to the tractor was taken from the unit and the driver was sitting in the unit without the key for a couple of days in the hot weather. The employees of Mike’s towing did not give him the keys back, stating that the trucking company that is us DSV Express, Inc. has to pay the towing and recovery bill which added up to $21, 5550.00. On our behalf, we have filed the claim immediately with our insurance company. Mike’s towing requested the cash for service over the phone with our dispatch and received a negative answer. We informed Mike’s towing that we have the insurance and they will pay the bill. It was stated by Mike’s representative that he will not release the cargo or the tractor till he gets the payment in full. We have contacted our Cargo insurance and they have overnighted their portion of the claim in the amount of $92**.00 which was received by Mike’s towing on Monday 7/**/2013 hoping that he would at least release the cargo but he refused even to talk about that. He insisted on full payment. We had to get the driver out from the tow yard since he started experiencing health issues while sitting in a hot tractor without necessary hygiene and life necessities such as water and food for over 3 days. We sent another team to the Mike’s towing hoping to get the left cargo and the driver, but the employees of the tow yard did not even allow our drivers to enter the tow yard swearing at them. We have provided Mike’s towing with the release that we have signed with our physical damage provider still hoping to get the tractor out. He also has been in communication with our insurance agent and claim department team as well as Ameririsk, the adjustor about the claim. Nothing helped to get the tractor out. He stated that we will accumulate the storage fees in the amount of $250.00 per day for the trailer. There was a delay in getting the claim and it was settled on September **, 2013 by the wire transfer to his account of the amount of $30,002.58 in addition to $9225.00.

On the last and final invoice Mike’s towing stated that he is charging $6100 for the tractor storage which we believe absurd. The tractor was not damaged in the accident. It was held hostage by Mike’s towing employees and accumulated storage fees? We believe it is illegal. As well, when we came to pick up the tractor, Mike’s Towing staff lost the keys. They kept accusing our driver of losing the key but in reality the truck did not start from 7/**/2013. According to our GPS, it was shut down at 5:11 pm and never started again. Our driver was overheated in the truck and he would have started the truck if he had the key. So, we had to order the new keys.

As, well upon our driver arrival, the batteries were dead and we had to purchase new batteries to start the truck. If he would have release the truck after the accident, we would not have this expense. Our driver spent long hours in Mike’s Towing as well as taxi rides to get the unit out of the tow yard.Desired Settlement: We are being reasonable and claim:

Storage fees $6100 for the unit

Batteries for the truck $631.48

Key for the unit $350.00

Taxi for the driver $372.5

Monthly premiums for the unit paid for 2 months $1994

Insurance premiums paid for the unit for 2 months $336

Driver’s hour to pick up the unit: 19 hours @ 19.00 per hour equals $361.00

Total: $10,144.98

Business

Response:

Dear [redacted],

Please consider the following as Mike's Heavy

Duty Towing's response to your letter of October **, 2013 within which

you included the complaint of DSV express regarding their

tractor-trailer having been in an accident in New York City on July

**,2013. Since DSV Express seeks a settlement of certain specific items I

will deal with those, as opposed to discussing all the varied aspects

that went into this vehicle recovery, transfer of load and the men and

equipment involved.

First, and foremost when the initial impact

occurred the tractor and trailer were attached and there would have been

no damage to the trailer - in fact we believe it was a total loss - if

the tractor had not been affixed to the trailer. During the entire

recovery operation it was considered one unit until such time as it

became necessary to detach the tractor from the trailer. I am not sure

what fairy tale the driver from DSW Express told his supervisor's about

the incident, but rest assured that this was not a simple recovery where

a tractor-trailer got stuck at the beginning of a railroad bridge

underpass.

In this case, the entire roof of the trailer was

peeled back, the supporting structure of the trailer gave away, and the

entire cargo contained within the trailer has to be off-loaded before it

could be removed from the scene. The trailer was not pulled out from

the scene using the tractor was a means of removal. a 75-ton heavy duty

rotator and a 50-ton wrecker were required to support after all onsite

work was completed. The DSV express driver never drove the tractor back

to Mike's storage yard.

Let us deal with each item complained about specifically:

(1) Storage fees for the tractor and trailer unit:

Mike's

Heavy Duty Towing Immediately after this incident released the cargo so

that it could be delivered to its intended destination and never held

the cargo hostage until payment of its entire billing invoice. The

tractor and trailer were secruely stored and safe-guarded by Mike's and

they were entitled to their daily storage rates until such time as their

entire bill was paid and the units released. It is not Mike's fault

that it took DSV Express' insurance carrier en extended length of time

to investigate and then pay the bill, all the while immediately,

retrieved their units, and then they could have waited for reimbursement

form their insurance carried - they choose not to do this.

(2) Replacement batteries for the tractor:

Once

the tractor arrived at Mike's storage facility, no employee of Mike's

ever started the unit again. There would be no reason to re-start the

tractor and Mike's cannot be responsible if the batteries failed through

the actions of DSV's employee.

The DSV Express driver remained

in the tractor and slept in it with the Unit's air-conditioning system

running. While he was welcome to stay in Mike's customer waiting area

that is air-conditioned most of the time he elected to stay within the

tractor.

(3) Key to the tractor:

Since the tractor was

secured in its position and would not be moved around other vehicle

place in front of it. There would be no reason for Mike's not to be the

DSV Express driver the key. He was given the key, stayed in the trailer

and to our knowledge never relinquished the key to any employee of

Mike's Heavy Duty Towing.

(4) taxi for the DSV Express tractor-trailing driver:

It

was not the fault of Mike's that this accident occurred, now was it the

fault of Mike's the DSV driver remained with the unit. What

transportation

expense the DSV employee incurred, they were not at the direction of Mike's Heavy Duty Towing not under their control.

(5) Insurance premiums for the tractor and trailer while they were out of service.

There

are thiousands upon thousands of motor vehicle accidents every day in

the United States. In none of those cases are the insurance premiums

that vehicle owner continues to pay after the incident an item of damage

that is recoverable. The reason is the insurance coverage could have

been stopped by the insured at their choice.

(6) Labor time for the DSV Express driver to pick up tractor:

Since

the accident was the fault of DSV driver. and since the recovery of the

units were at the directions of the New York Police department; and

since the date and time of payments of Mike's billing was at the sole

election of either DSV express of their insurance carrier, Mike's would

have no responsibility to reimburse DSV Express for the salary they paid

a driver to pick up the tractor after it's release.

If you need further information please feel free to contact me at any time.

Very Truly Yours,

Consumer

Response:

At this time, I have not been contacted by Mike's Heavy Duty Towing Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Please consider the following as Mike's Heavy Duty Towing's response to the letter of November *, 2013 within which you included the customer's

additional concerns about a recent experience with the vendor business. We have initially responded to the complaint and at this time have nothing further to add.This is doubly for the reason that the vendor saw fit to file a complaint with one of the licensing authorities and until that complaint is resolved, the attorneys advise us that no further written correspondence can transpire regarding the events. If you need any further information please feel free to contact me at any time.

Very truly yours;

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Description: TOWING-AUTOMOTIVE

Address: 816 Liberty Avenue, Brooklyn, New York, United States, 11208

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