Mike's Ice Cream Stand

From: [redacted] & [redacted] [mailto:[redacted]] Sent: Monday, May 08, 2017 6:15 AMTo: info Subject: FW: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #[redacted]
 
Hello,
 
Task Rabbit said they were refunding us, however, it has been more than a week and we have not received a refund or notice of a refund from our bank or from Task Rabbit.  Would you please let us know what we should do?  We would appreciate your help!
 
Thank you!
[redacted]

At TaskRabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Client’s claim falls outside of the TaskRabbit Happiness Pledge. Although we are unable to assist the Client with her claim, we are happy to refund her for her task. We have...

processed her refund today (April 28, 2017). We look forward to continuing to work with the Client should any other questions or concerns arise.

Initial Business Response /* (1000, 5, 2015/09/25) */
At TaskRabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Client has now received a resolution in the case of his damaged window as per the terms of the TaskRabbit Guarantee.

Complaint: [redacted]I am rejecting this response because:
I have never received a straight answer as to why the walls in the stairway are not covered? Furniture was moved out of a unit and taken down the stairs and somehow damage done to the walls in not covered? What is...

covered?
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
I have already stopped the claim with my bank and am not being refunded through them, which is why I came here. I never heard back from anyone at taskrabbit. Please contact me directly to issue the refund then. Thank you!

At TaskRabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Client’s claim is currently in progress with our Resolutions Team. We are happy to work with the Client to find an amenable solution to their claim in accordance with the TaskRabbit Happiness Pledge ([redacted]). We look forward to continuing to continuing our email communications with this User to resolve the issue.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  While this doesn't restore our kitchen, and it's still unusable, I do appreciate your help in moving us one step forward towards resolution.Sincerely, [redacted]

At TaskRabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Client’s claim is currently in progress with our Resolutions Team. We are happy to work with the Client to find an amenable solution to their claim in accordance with the...

TaskRabbit Happiness Pledge ([redacted]). We look forward to continuing our email communications with this User to resolve the issue, and will follow up within 24 hours.

At TaskRabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Client’s claim was currently in progress with our Resolutions Team when she submitted her complaint with the Revdex.com. We have now resolved the issue to the Client's...

satisfaction. We look forward to continuing to continuing our communications with this User should they have any other questions.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 8, 2015/09/25) */
At TaskRabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Client's account was flagged for fraudulent activity. When the Client contacted us regarding his account status, we were...

able to reactivate his account. We have contacted the Client several times over the last few weeks to ensure that he received notice that his account is back in good standing. We have not heard back from the Client, but will continue to reach out to ensure a positive customer service experience. We take the safety of our community very seriously at TaskRabbit and will continue to take the necessary actions to ensure that safety standards on all accounts are met.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To Whom It May Concern:
At TaskRabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Client’s claim falls outside of the TaskRabbit Happiness Pledge as explained in our last correspondence on January 5th, 2018. Although we are unable...

to assist the Client with her claim, we have provided a refund for the task. If they would like to follow up directly, we ask that they reply to the current email thread they have or contact directly at [redacted]
Warm Regards,
 
[redacted]TaskRabbit Resolutions Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: The proposed solution of giving me a 2 hour credit (at max $60/hour) will not cover the cost of hiring a new tasker to repair & paint 2 walls, provide supplies, and reinstall the picture. Furthermore, most taskers cost more than $60/hour. I refuse to pay anything additional out of pocket for work that was done incorrectly due to TaskRabbit’s negligence in vetting their tasker. Sincerely,[redacted]