Mike's Lawn Care

What a great company to do business with, very friendly staff, hard workers, always dependable service. They are professionals in there line of work, I love referring them to others who ask me who I use for such services. I will be using them again this year! Happy Customer!

We understand the customer was frustrated with the schedule but we cannot control the weather. If it is snowing it is logical that the services could not take place until the snow cleared. We do our best to reach out to our clients and the appointment reminders clearly state that they are only...

estimated appointment times and could be up to 2 hours before or after the scheduled reminder. We always inform our clients if there are services that we feel are necessary in order to improve the lawn so if we suggested a power rake it was because there was thatch preventing adequate water from reaching the roots and could cause potential damage to the existing sod. We tell all the customers to water their lawns both before and after an aeration. That cannot take place a week later or the fertilizer will burn the grass. It was snowing and their sprinkler system was not up and running at the time. A month later we revived pictures via text with burn marks on the grass. We have not EVER called a customer a liar. We simply asked if they had watered it and they responded by saying that it snowed shortly after. If that fertilizer was left on the grass unwatered it would burn in a very specific pattern. Our first response was that we would come out and take a look. We were running late as they are outside of our usual service area but we did go by and we offered to overseed and add topsoil at no charge so we set that up. The customers husband asked us to power rake at that time as well. We had recently sent an email out to all of our existing customers letting them know that we started a new policy requiring ALL customers to keep a cc on file. When I contacted her before her appointment to request the cc info for the dethatch she became aggressive with us. I tried to explain that we were doing this at no charge even though it was not our fault that the lawn had not been watered. She said she didn't care to "just fix it!" She was rude and aggressive and refused to offer a cc for the dethatch  at which time we concluded she had no intention of paying us for that service.  We would have helped the customer but we cannot allow ourselves to be mistreated in that way so I wished her the best of luck and told her that we could not be of service to her in the future.  I am willing to refund the customer the cost of the aeration itself which is $39 but nothing more as we waived the original trip charge $25 because the service was over $50.

Initial Business Response /* (1000, 11, 2015/08/03) */
On June 12th I scheduled an appointment for [redacted] to Rototill a garden at our rate of $50 per hour. Her appointment was scheduled for June 18th. [redacted] rototilled 80% of the property before Ms. [redacted] requested that he have his machine...

maintenanced and come back. He tried explaining to her that the machine was not a commercial machine and that's why we only charge $50 per hour vs. other companies who charge $75-$100 an hour and that he would finish and only charge her a flat rate of $50. She would not allow him to complete the project so he left and asked me to set another appointment to come back. I contacted her and explained that we could reschedule bt that it would be the same machine and sent her an invoice for the 45 minutes that he worked. She immediately sent me texts stating "I don't want him back. I am not paying for 45 minutes since he did not do acceptable work. I will split the difference and pay for half of this time. That's all. 22.5 minutes. Bill me for 22.5 minutes or take me court." It was apparent that she had no intention of paying us. Anytime I send past due invoices they batch as a group. I send reminders daily. The only forms of payment that we accept are credit cards via [redacted] (which are subject to a service fee and cash. We advertise this very clearly and explain it to ALL customers...no exceptions. She has posted numerous derogatory ads on [redacted] about our company, hurting our reputation as well as contacting the Revdex.com when she got free work?