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Mike's Livery Service Airport Transportation

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Mike's Livery Service Airport Transportation Reviews (1)

Sent: Monday, April 11, 2016 3:43 PM Subject: RE: Houston Revdex.com Complaint [redacted] In regards to the “SERVICE Complaint” from Mrs. [redacted].   I have visited with Ms. [redacted] several times related to her claim with our company.  Once I felt her and I were at a standstill, I suggested she...

contact our State Office or Corp Office and the Revdex.com.  Our State Office reviewed the complaint and then our Corp office.  Both of those offices felt we had tried to resolve her issues in the proper manner and recommended her contact the Revdex.com as well.  Possibly utilizing the arbitration process or mediation. I did tell Ms. [redacted] if there was a fee she would be responsible for 50% of the fee. We did service Ms. [redacted] when her rental property had a water leak while she was out of town. Unfortunately, her contents were affected by mold.  We packed her items, sent the laundry/textiles to a commercial textile company for cleaning.  We delivered her dry cleaning to a storage facility in wardrobe boxes; she inspected the items from each box and accepted them. Later she did notify us she was not pleased with the results of her dry cleaning and felt several things were cleaned that she did not want cleaned. (The insurance company had paid for these items to be cleaned) She did deliver her payment to us from her insurance company for services rendered and at that time I issued her a $500.00 check because she was unhappy with the textiles.  Her insurance company did do an inspection of her contents in our warehouse, reviewed our estimate for services and paid the claim. We did not charge her for the first month storage on all of her contents because of the lack of good communication from our staff early in the claims process and she was under a tremendous amount of stress. We delivered her other contents to   a storage facility at her request, on that day she was moving her contents from one storage unit to another in the same building I believe. We continued to store her damaged items that the insurance company had paid her for until she could have someone pick them up, at no charge. We had her electronics delivered to Huntsville at no extra charge on a Saturday at her request.  At that time our office was closed, the delivery man did not come by to get her television mounting bracket which stayed in our office until she contacted our Sales Person requesting it.   Our Marketing Rep has since delivered her TV mount to her and delivered another item that was not hers in the process in error (!) She said she would return it to our office but we have not seen nor heard from her. That is the short version of a long process. I have email Ms. [redacted] again today to see what or how I might resolve the issue. Please let me know what my next step will be.   Thank you,

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