Mike's Pizza

I am very sorry it took me so long to respond to this complaint, but do to a medical problem I was not able to respond immediately. I can assure the customer and anyone else in doubt that we do not keep credit cards on file. Our POS system system that we use for taking customers orders use's on file...

their phone number, address, name and their last four digits of the credit card number they used on a previous order they might have made. No credit card numbers show up on our order screen just the last four digits, and our reason for that is for faster customer service. Our employees ask the customer service. our employees ask the customer for the last four digits of their card which they see on the screen ( and again they can only see the last four digits, the customer tells them the last four numbers. If the customer is using a new card my employee has to put the whole number of the credit card the customer is using. What brings us back to the customer's complaint saying we charged her [redacted] instead of the other card, She wanted to pay her order with we apologize for this miscommunication we are hard working people in a fast paced business and mistakes could happen. We did fix this mistake immediately and voided out that specific credit card. We have been in business for the past 10 years and we never had an issue like this before. Again we apologize for this inconvenience.

This customer called and placed an order for delivery, we had given her a time frame of of about an hour for it to arrive. She received her food within forty five minutes. When we are busy, we try to make every order be ready just about 5-10 minutes before a delivery driver can take it. In other...

words, the food that comes out of the oven is in a delivery bag within 5 - 10 minutes steaming hot. I personally boxed this customers food and within 5 minutes this delivery was out the door heading to her house. ( 8 minutes to get there may I add ) As soon as she got the food she called me and started yelling and swearing that her food was cold. She demanded we make her order again . I tried to talk to her as politely as I could , explaining that it was impossible that her food was cold and I told her that the only thing I could do is refund her money and take the order back. She had paid with cash gift card. Our computer and POS system automatically refunds the money back to any card as soon as we delete or void the order. This may take up to 24 hours to appeal on a statement. She kept on calling my business and yelling at mt employees saying her money was not on her card. I tried to reason and that I had proof of this. She still continued to call and I had to tell her to stop calling here.