Mikes Pump & Well Svc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They offered to pay the first payment as agreed to upfront but never did it? They still have not offered to reimburse the junk fees? they are just trying to play a game even though they promised to fix this issue they have done nothing but talk.I have many emails from them with their promises but they have never followed thru or returned my last email Regards, [redacted] ***

December 1, [redacted] Revdex.comViewridge Ave #200San Diego, CA 92123- Re: [redacted] Dear Ms [redacted] , I have been in contact with Mr [redacted] regarding his lease since his first attempt to contact me regarding the matterWe have discussed options and addressed his questionsWe would like to make it clear that we never misrepresented anything to Mr***As far as we know, he is now satisfied with his lease from Tuttle Click Chrysler Jeep Dodge RamIf you have any further questions, please feel free to contact meThank youRegards, [redacted] General ManagerTuttle Click Chrysler Jeep Dodge RamTuttle Click HyundaiThank you[redacted] Executive AssistantTuttle Click Automotive GroupPhone: (949) [redacted] ext***Fax No: (949) [redacted] Email: m [redacted] @tuttleclick.com

With regards to i.d# *** Miss *** came to us with a stalling problem she had not seen us for over 20,miles her car was in dire need of service work we advised her that the throttle body was severely car boned up causing the stalling problem by the way the car always
restarted after stalling a few days after her visit to us her engine blew up witch is a problem Hyundai is having the engine locked up that is a completely different problem than she was having when she came to us Hyundai is aware of the problem and replacing the engines but unfortunately we have no idea when they will let go they give no advance notice or symptom, the engine was replaced under warranty at the Temecula dealer were she was when it let goSo you see she had two separate problems and that is what she is having a problem coming to grips with. *** ***Tuttle- Click Service Director***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello Ms. [redacted],We have taken care of this matter for Mr. [redacted] Please see the email below.Thank you.Regards,[redacted]Executive AssistantTuttle Click Automotive GroupPhone: (949) [redacted] ext. [redacted]Fax No: (949) [redacted]Email: m[redacted]@tuttleclick.comWarning: This e-mail...

transmission, and any documents, files or previous e-mails attached to it, may contain confidential information that is legally privileged. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately  destroy the original transmission and its attachments without reading them. This email is non-encrypted, therefore is non-secure and Tuttle-Click Automotive Group shall not be held responsible for any release of information which occurs through transmission of this correspondence.P Please consider the environment before printing this email.From: [redacted] Sent: Monday, January 04, 2016 1:17 PMTo: '[redacted]s@[redacted].com' <[redacted]s@[redacted].com>Cc: Ben [redacted] <b[redacted]@tuttleclick.com>Subject: RE: Hyundai [redacted] - [redacted]pdf Hello Mr. [redacted],First, I want to apologize for the delay in taking care of this matter. I have forwarded a request to our accounting team and we will be sending out a check for your final payment in the amount of $268.73 by the end of business on Friday, January 8th.As soon as I receive confirmation that it has been sent, I will email you to inform you. If you have any questions in the meantime, please feel free to call or email me.Thank you.Regards,[redacted]Executive AssistantTuttle Click Automotive GroupPhone: (949) [redacted] ext. [redacted]Fax No: (949) [redacted]Email: m[redacted]@tuttleclick.comWarning: This e-mail transmission, and any documents, files or previous e-mails attached to it, may contain confidential information that is legally privileged. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately  destroy the original transmission and its attachments without reading them. This email is non-encrypted, therefore is non-secure and Tuttle-Click Automotive Group shall not be held responsible for any release of information which occurs through transmission of this correspondence.P Please consider the environment before printing this email.From: [redacted] [mailto:[redacted]s@[redacted].com] Sent: Monday, January 04, 2016 12:03 PMTo: Ben [redacted]Subject: FW: Hyundai [redacted] - [redacted]pdf 
[redacted]Please see attached.  As discussed on the phone, if you take care of the $268.73 for the final month’s payment of my previous lease, which I was told was zero, I will drop my complaint and even consider going back to you when my current lease is up.Please let me know when this is taken care of.Regards,[redacted](949) [redacted]From: [redacted] Sent: Wednesday, November 18, 2015 10:52 AMTo: '[redacted]@tuttleclick.com' <[redacted]@tuttleclick.com>Subject: Hyundai [redacted] - [redacted]pdf [redacted], Nice to meet you yesterday.  Please see attached and send me confirmation upon the my approval to the “Pull-Ahead” Program so I may get the attached [redacted] corrected. As you are aware, Hyundai made it clear that my denial was due to a mistake made on the original application by your team on the line item stating the ‘Quarter’ by accidently putting down Quarter 3 instead of Quarter 4. Please let me know when everything is in order as I refuse to make the final payment for a car that had been grounded at your location a month prior and it was part of my agreement with [redacted] that I would not have to make that payment. Thank you for your time regarding the correction of this matter. Sincerely, [redacted]949-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To whom it may concern,   many of the details in which this anonymous person gave you were never reviewed or explained to me. It has taken them how many months to get back to me and Revdex.com. This is a debacle and really unprofessional of this company. I gave them a last chance to rectify this problem. A couple weeks ago they serviced the car. It seems to be working properly. I will have you know this took 6 times to fix it.  Furthermore, to fix my car they added Freon. This seems to be a really easy fix according to their paper work! They have some audacity to mention how I took my car to get serviced!  I have two cars which were purchased there and have Partners Contracts with them!!!!
Regards,
[redacted]

Thank you so much for your assistance.  The issue has been solved.   As soon as the manager from the dealer found out that I have contacted Revdex.com, he rushed the mail and sent me the title of my car.Respectfully;[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They offered to pay the first payment as agreed to upfront but never did it? They still have not offered to reimburse the junk fees? they are just trying to play a game even though they promised to fix this issue they have done nothing but talk.I have many emails from them with their promises but they have never followed thru or returned my last email.
Regards,
[redacted]

Tuttle-Click is the [redacted] dealership that did the original contract with [redacted]). Imagine that the dealer will have to redo the contract but I wasn't sure, so I included [redacted].

December 1, 2015 [redacted]Revdex.com4747 Viewridge Ave #200San Diego, CA 92123-1688              Re: [redacted] Dear Ms. [redacted], I have been in contact with Mr. [redacted] regarding his lease since...

his first attempt to contact me regarding the matter. We have discussed options and addressed his questions. We would like to make it clear that we never misrepresented anything to Mr. [redacted]. As far as we know, he is now satisfied with his lease from Tuttle Click Chrysler Jeep Dodge Ram. If you have any further questions, please feel free to contact me. Thank you. Regards, [redacted]General ManagerTuttle Click Chrysler Jeep Dodge RamTuttle Click HyundaiThank you.[redacted]Executive AssistantTuttle Click Automotive GroupPhone: (949) [redacted] ext. [redacted]Fax No: (949) [redacted]Email: m[redacted]@tuttleclick.com

To whom it may concern: In regards to complaint ID# 11605301, Ms. [redacted] has some concerns regarding her air conditioning unit on her 2009 Dodge Charger. Our record shows that her first visit was July 29th 2015 with the concern that her A/C was blowing warn air on the passenger...

side of the vehicle. Upon inspection it was found that the Expansion Valve was in need of repair, which was done at that time. On October 6th, 2015 Ms. [redacted] again brought back her vehicle with a new concern that the A/C fan was not working. Since this was a different concern it was a different fix. What was found was the Blower Motor had shorted. We went ahead and repaired said problem. The following year on February 11th, 2016 Ms. [redacted] brought her vehicle back to TC Tustin with the concern the she heard a “popping noise from the dash”  and upon inspection was found that the A/C Mode Door inoperative, so the door was replaced. Again on March 2nd, 2016 she again brought her vehicle in for the same “popping noise from the dash” and found that a different Recirculation door was in need of replacing, so this was replaced. From this point on there was no more concerns with the A/C unit. Her vehicle has been back at the dealership twice more on March 2nd and June 21st, 2016 with no concerns for the A/C unit not working. It is our understanding that the A/C unit has been fixed up to factory standards. If Ms. [redacted] has any more concerns or questions we are more than willing and happy for her to bring her vehicle back into the dealership for us to look over it again. As of right now we have all the confidence that our technicians fixed each of the A/C concerns as they were brought in. Regards,TCAG