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Mike's Towing and Auto Sales

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Mike's Towing and Auto Sales Reviews (5)

We are not sure how you can think that We addressed none of your concerns, as we went through each of your complaints and responded accordingly. No, we do not have a standard letter for complaints, as that would make no sense. Not only did we mail you a copy of your invoice showing paid in full when you first requested it, but we also mailed another copy for your records. If you needed another copy, all you had to do was ask. Filing a complaint about not receiving your receipt is completely unnecessary, as a simple phone call or email would have sufficed. Please note, that we have addressed each line item of your previous complaint.

We have a signed contract from the customer, and she was very happy with our work. We have already gave her a large discount, and are unable to accept anything less than the $711.86 that is due. This invoice is past due and requires immediate payment.

Nothing stated in this complaint is true.  We have discussed this claim with both technicians on this job. They both said the customer was very happy with our work, and she even had us check out another bedroom because she was concerned with moisture in the walls. She did state that she would...

be out of town for the weekend, and told us we could pick up the equipment any time on Monday. Never was there any mention to us that she did not want the equipment. We are unable to leave equipment at any home that does not want our services. She did not state this to our technicians, she did not call our office, nor did she mention this to the plumber who had arrived AFTER our technicians were done. As previously stated, this customer agreed to our services, signed our contract, and was very happy with our work.  Quick Dry Restoration did not give any quotes on this job. Her bill was $1,217.76, and we were kind enough to give her an out of pocket discount since the claim was denied by her insurance. She will need to pay the $711.86 that is due. We do not have any unanswered messages from this customer. The only conversation we've had, is with her boyfriend on 04/16/17 to begin this made up complaint in hopes of getting work done for free.  The work was done, her home was dried out, and she was on board with the entire process. We do not perform work for free. We deserve to be paid for our services.

In response to this complaint, it needs to be said that we would never, and have never used scare tactics nor intimidation to get a customer to agree to work performed. We do have a signed contract by the customer that we would be happy to send you a copy of. In that contract it explains...

everything in detail, and allows us to bill her insurance company, and it IS signed by this customer on more than one page. She was fully aware of the claim process, and if she felt uncomfortable at any point in this process, she should've refused our services, and we would've happily allowed her to do so. As stated in the signed contract, we work directly with the insurance company to obtain payment for work performed. The adjuster assigned to this claim agreed to pay our invoice in the amount of $3,537.32. The adjuster sent payment IN FULL to the client back on 03/13/15 so that she could pay this bill. This client has decided to keep this money, and not pay our invoice. They are required to submit the payment received to Quick Dry Restoration, as it was sent to pay our invoice #[redacted]. We have made several attempts to try and collect this money, and have yet to receive a single penny. Please feel free to contact Travelers insurance so they can confirm that Jenifer was paid for our invoice, and it's her responsibility to send that payment to us. Like any company, if a bill is not paid, the account is to be sent to collections for a final attempt on collecting the balance due.  We are available via phone and email to answer and respond to any and all questions or concerns.

First and foremost, we are a water mitigation company. Our job is to simply dry out a home to industry standards. Any repairs that need to be done, are not our responsibility. The rebuild company that was hired on the job is solely responsible to complete all necessary repairs, not Quick Dry...

Restoration. Second, we did send a preliminary 20 day notice out; just as we do with every single customer of ours. It is not meant to be a threatening notice, as we send a letter of explanation to every customer explaining exactly what the 20 day preliminary notice is. We have attached the letter sent as proof that we do our best to educate our clients.   Lastly, there is industry standardized pricing that all restoration companies base their billing around. Our prices are no different than any other company that would've came out to dry this home. To say that we have over billed this customer is a false accusation, as we base our pricing around the industry standard, just as every other mitigation company does.  It is our responsibility to properly dry out every home per IICRC regulations, and that is exactly what we did.

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