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Mike's Towing Service Inc.

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Mike's Towing Service Inc. Reviews (1)

Review: I have been involved in a motor scooter accident that has been towed from the scene by Mike's towing on January 7th 2014. I'm currently still in the hospital, underwent an open heart surgery pending discharge. Mike's towing continues to charge me $53/day storage fee. As of January 24 2014 the storage fee has accumulated to 1200 dollars and keeps adding up. There are only four members of our family, me, my wife, four and ten year old children. We recently moved to Stockton in October 2013 and do not have any family members or friends to physically remove scooter from storage. I contacted Mike's towing three times explaining the situation of me heaving an open heart surgery on January 16 2014, asking if there is anything Mike's towing can do to stop storage fee accumulation considering the circumstances of my open heart surgery and was told by their lead that there is nothing could be done, because if they do it for me, they will have to do it for everyone else and this is something they do not do, even for people that are still hospitalized after an open heart surgery.Desired Settlement: I would like Mike's towing to consider my particular situation to be extra ordinary and utilize human approach to it. I am willing to pay towing fee in full, but would like storage fees to be discussed and prorated and stopped from accumulating. I do believe there are solutions to the situation, besides the answer I was given.

Business

Response:

Dear Case Worker,

I am writing today to dispute the complaint that was filed with the Revdex.com on 01/24/2014. Mike's Towing is very conscious about our reputation and how we treat our customers. We have been in business more than 50 years and hold a 5 star reputation. We were contacted by the complainant regarding this matter and I personally spoke to him on two occasions. We so understand his hardship and are very sorry however we have a large company and strict policies. Both state and local contracts with law enforcements agencies that also have strict guidelines we have to follow. This call was dispatched through our local Stockton Police Department as a rotation call. This call came to us under our contract with Stockton Police Department our contract with them dictates our handling procedure. Our guidelines are that vehicles are only released to the registered owner only. Exceptions are made to this rule with a release from the police department only. We do not give information out to callers about their vehicles because we cannot identify an individual over the phone. This call was handled as our company policy states it should be handled. When I spoke to this gentleman I gave him the option to have his wife go to the local police department and get it released or due to his medical situation I would also take a notarized letter from him releasing the vehicle to his wife. I explained to him in detail that we get lots of vehicles and I can not deviate from our company policy for him. I do understand his situation and feel sorry he is going through such a tuff time but if I break the rules for one I must be willing to break the rule for all.

I hope you understand the position this leaves our company in and that we do understand his position and wish we could help him. I feel I did bend our rules to give him a chance to resolve his situation.

Sincerely,

Operations Manager

Mike's Towing Service

540 W. SCOTTS AVENUE • STOCKTON, CA 95203 • (209) 466-4953

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Description: Towing - Automotive

Address: 540 W Scotts Ave, Stockton, California, United States, 95203

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