Mikey's Painting

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Sticking to the actual work completed, after 5 1/2 days, there was only partial cutting in of trim in the foyer and painting of the living room, and primer on a kitchen island The second painter had to complete the hall cut in, paint the foyer and hall, paint the walls and ceiling in an 18 x 20' family room, paint the kitchen including the island,  laundry room and 8 interior doors.  He also had to repair the ceiling patch work by Mike.   All the other commentary in the response is just distraction from the actual basis of the complaint.  This is a complaint on the quality of the service provided by a business.  Regards,  [redacted]

In response to the complaint regarding [redacted] I honestly do not know what happened. I received a phone call from a friend while I was visiting Florida that referred me to one of his company's clients. [redacted] called me for an estimate for painting and many other repairs and...

installations to her home. After going over the scope of work I emailed her a proposal for the painting informing her that I would be able to do the prep. and painting portion  of the job. She responded and accepted the bid. I was excited to have the opportunity to become established in a beautiful community in Florida to possibly relocate my very reputable business during the winter months. We agreed to meet at her office to finalize the contract. The door was locked, I knocked and no answer. There were no cars in the parking lot so I figured she may be running late and I waited. About 15 minutes later she opened the door and came over to me to say " are you just going to stand there all day." I knew right then I should have wished her luck and walked away forever. But thinking that I have always made even the most difficult customer happy with my highest quality work at a fair price, I chalked her insulting behavior as maybe she was having a bad day. This was the beginning of a nightmare. Initially, the contractor that referred me mentioned that she was very particular and may be difficult to work for. To me that was a challenge as I have been able to please EVERY one of my customers. Now I understand why he didn't take on the job himself. She spoke ill of previous contractors and was not happy with the progress I made every day for the five days I worked there. She continued to question if I would finish in the 12 days that I quoted the job for and I assured her  that I was right on schedule. I caulk, spackle and sand all trim and walls before any painting. She stated that she was uncomfortable with me in her home, accused me of going through her things ( her son allowed me to the cupboard for a glass for water), and then locked me out on the sixth day of work. The day where I was to start finish work for the most visible progress to be made. She terminated me from the job before halfway for her own issues, not mine or progress. I sent her an invoice for work I completed and she already had a check made out for less when I arrived to retrieve my tools. I was insulted, discouraged about not being able to finish a job and shorted on pay for my work. I have a customer list of 378 loyal, satisfied and appreciated customers and never had anything remotely close to this happen. I handled myself professionally and treated [redacted] with dignity and respect although I was not treated the same. [redacted] not only lied about some of the things I read in her complaint but refused to honor the contract. Please do not let this terrible experience effect my A+ rating with the Revdex.com as I have worked extremely hard to establish myself as a  professional, reliable and quality oriented painting company.