Mikon, Inc.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This has been going on for three weeksThe last time I spoke with the manager I was told he would look into it and get back to me in business daysThat was over a week agoToday I was told in an email the credit card autherizaion company the hotel uses missed charged meBefore today's email I was never contacted or instructed there was a resolution in placeI called visa and they called the hotel while I was on the phone and were told they don't see the double charge but visa clearly saw I was.This is poor customer serviceI would say I have no reason to doubt the hotel found a solution to the problem but the failure in communication with me, the fact I had to file this complaint and call my card company makes me wonder if passing the blame is how this particular hotel operates.
Regards,
*** ***

I have talk to [redacted] last time week ago that I have reverse the charge on her credit card back its sometimes take longer from credit card company to see that transactions time frame usually about 7-10 business days it takes might be longer depend on the credit card company. I think she called my...

corporate about it I told them same answer its on credit card company reversal is done from my end.Any further questions please feel free to contact me directly.Thank you & Have a Wonderful day !Regards,[redacted] (G Mgr)Super 8 - Roanoke