Initial Business Response / [redacted] (1000, 8, 2015/06/10) */ Re: [redacted] To Whom It May Concern: We have received the complaint regarding the above referenced consumer We do not agree that the calls were placed daily though we do agree that we attempted to reach our account holder regularlyPhone calls were unsuccessful so we were not aware that we had a wrong numberWe appreciate being made aware of the wrong number and have documented the account at issue for no further calls to the phone number ending [redacted] We apologize for contacting Ms [redacted] in errorIf any further information is required please contact us as we remain committed to consumer satisfaction Regards, [redacted] Van Ru Credit Corporation Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well, I do not agree with your untruthful comments! Therefore, I have reported you and your practices to the Attorney GeneralYou are welcome to continue to tell this lies to the [redacted] officeWhile in return I will be furnishing them with my phone record showing your phone number all over it!
Complaint: [redacted] I am rejecting this response because:Please make a note in your file and on the Revdex.com website that you first tried to get my social security number from the person that answered the phoneWhen that person told you they would not give out that information over the phone, your representative asked for it againI then took over the phone conversation with your rude representative and explained exactly why that information is not to be given out over the phone, and yes to no longer call because you do not have the correct individual.If you state that you try to secure you are speaking with the correct individual then you should not have asked for a social security number from any other individual at the number you are calling That is unethical business practice on your company's partWe have been warned over and over to never give out personal information over the telephone~your company should know better.Also, you had until yesterday, January 11, to resolve this......It is January 12, 2016, you're a day late in your response Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Re: [redacted] ***Dear [redacted] We apologize for any confusion that may have occurred When we speak to consumers we attempt to verify we have reached the correct party by verifying specific identifying information to avoid violations of third party disclosure laws that govern our industry Unfortunately there was a slight discrepancy between your social security number and the one we received from our client therefore we needed to correct our records before moving forward on the account It is my understanding that we spoke with you yesterday and a payment arrangement has been agreed upon We appreciate your patience Should you have any further concerns please feel free to contact me at [redacted] Regards, [redacted] Corporate Compliance ManagerVan Ru Credit Corporation
Dear [redacted] We appreciate being made aware of your concerns regarding the handling of an account We apologize for the continued letters being sent to your residence Our records indicate we documented the phone number ending *** for no further calls However, during the contact when you requested no further calls the address issue was not discussed thus we were not aware that we also had the wrong address Our records further do not indicate that we made any threats regarding your credit Nonetheless, we apologize for the calls and letters and have documented the account at issue for no further contact to your phone number or address.Should you require any additional information please feel free to contact me at [redacted] Regards, [redacted] Corporate Compliance ManagerVan Ru Credit Corporation
Initial Business Response / [redacted] (1000, 8, 2015/05/14) */ Re: [redacted] To Whom It May Concern: Thank you for your letter dated May 1, and the opportunity to respond to the concerns of the consumer We do not agree that the phone calls were constant or that we attempted to coerce Mr [redacted] into paying his student loans Our client, the US Department of Education, assigned the accounts to us for collection of a past due amountA letter was mailed to Mr [redacted] stating such in January Van Ru does not add any fees to accountsAll sums for collection are directed by the US Department of EducationAt no time did we call Mr [redacted] a [redacted] however we did attempt to explain any discrepancies between the balance our client placed with our office and the balance Mr [redacted] was referencing On May 1, Mr [redacted] requested no further communication and no further contact has been madeThe account has been placed in a cease communication disposition Regards, [redacted] Van Ru Credit Corporation Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can show where they called my phone four or more times a day until I blew up on themThey added collection fees to my total amount owed and I can prove that as wellI never received a letter from them at any time Final Consumer Response / [redacted] (4200, 16, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) So they don't consider calling upwards of five times per day starting at 8a.mAnd not stopping until 10p.mOn multiple days in a row not constantTechnically anything g more than once per day is harassmentAnd the federal government does not add collection fees to student loan accountsI checked in that one tooI have spoken with the originators of the student loans and they did not add any fees to the loanI know this because I was able to talk to the originators due to my loans being consolidated for payment and they do not add fees for collections Final Business Response / [redacted] (4000, 18, 2015/06/15) */ Re: [redacted] To Whom It May Concern: We regret that you were dissatisfied with frequency of the contact attemptsOnce we were advised of that dissatisfaction we ceased the activity with which you were displeasedWe apologize for any inconvenience the contact attempts may have caused As previously stated Van Ru does not add fees to accounts, any fees that are added are done at the instruction of our clientShould questions remain regarding this matter please don't hesitate to contact me at XXX-XXX-XXXX x [redacted] Regards, [redacted] Van Ru Credit Corporation
Thank you for your letter dated December 14, and the opportunity to respond to the concerns of the consumer. Our records indicate no phone contact. However, we did send a first notice to the consumer advising of who we were and who we represent. Based on the complaint we have
documented the dispute in our records and forwarded a copy to our client. The account is no longer assigned to Van Ru.Regards,*** ***Corporate Compliance ManagerVan Ru Credit Corporation
RE: *** *** To Whom It May Concern: Thank you for the opportunity to respond to the concerns of the consumer. We received the same complaint via email directly from the consumer. *** *** compliance supervisor, has been investigating the matter and communicating
directly with the consumer. It is my understanding the funds have been returned to the account of the consumer. Mr*** is likely to follow up with the consumer should more information regarding the circumstances of the error be identified. Should you or the consumer have any additional concerns I can be reached at *** ***Regards,*** ***Corporate Compliance ManagerVan Ru Credit Corporation
Re: Justin *** To Whom It May Concern,We have received the complaint regarding the above referenced consumer. We appreciate the opportunity to respond to the concerns of the consumer. The account at issue was assigned to Van Ru on April 3, for collection of a past due
amount. Since that time our records indicate five telephone calls to the number ending *** and one resulted in contact. On December 13, we spoke to a consumer that did not wish to verify the last four digits of his social security number and he also requested no further calls. The account was documented accordingly and no further calls have occurred.We note that we do request that consumers verify a partial social security number to ensure we have reached the correct party before discussing the details of a call to prevent violations of privacy laws that govern our industry. Regards,Michael ***Corporate Compliance ManagerVan Ru Credit Corporation
Revdex.com:
I have reviewed the response made by the business and wish to tell him I had issues with the company and was trying to get it resolved as I was asked by them if I had issues to let them know I sent a few letters even complained to Revdex.com about seventh avenue and seventh avenue ignored my letters and calls for assistance
Sincerely,
Brandon ***
Initial Business Response /* (1000, 7, 2015/08/24) */
Re:***
To Whom It *** Concern:
We have received the complaint dated July 27, We apologize for the delay in responding to your inquiry
In an effort to contact an account holder we contacted Mr.***As is our practice,
to avoid violations of third party disclosure laws that govern our industry we attempt to verify we have reached the correct party by confirming the last four digits of the social security number or date of birthAs is his right, Mr.*** chose not to provide this informationWe have documented the account at issue for no further calls to the phone number ending*** Should you or the consumer have any additional concerns please feel free to contact me at ***
Regards,
*** ***
*** Credit Corporation
Initial Consumer Rebuttal /* (2000, 9, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
No more phone calls
To Whom It May Concern, We have received the complaint dated January 6, and appreciate the opportunity to respond to the concerns of the consumer.Prior to initiating wage garnishment a notice is sent to the consumer to give them an opportunity to object to the garnishment and request
a hearing to determine if the garnishment will cause an undue hardship. Our records indicate the notice was sent to Ms*** on March 9, 2015. We have no record of the mail being returned or a hearing being requested. Nonetheless, we will be resending the hearing packet to the consumer so that she may request a hearing which may result in the garnishment being suspended. We ask that upon receipt of the documents Ms*** follow the instructions to request the hearing. Should Ms*** have any questions regarding the documentation she may contact *** *** manager, at *** *** Regards,*** ***Corporate Compliance ManagerVan Ru Credit Corporation
To Whom It May Concern;We have received the complaint from MsC*** Upon receipt of the initial dispute of the debt on March 22, we placed the account on hold and requested documentation from our client. On April 11, 2017, after we received documentation from our client we
forwarded the information to the consumer. We have since received email communications requesting payment options. We do not communicate with consumers conversationally via email due to legal requirements pertaining to the content of written communications. We would be happy to discuss the account with MsC*** should she wish to contact our office. We can be reached at ***Regards,Michael M***Corporate Compliance ManagerVan Ru Credit Corporation
To Whom It May Concern; Thank you for your inquiry dated January 21, and the opportunity to respond to the concerns of the consumer. Our records indicate that Ms*** did pay as agreed and as indicated in the complaint summary. A clerk reopened the account at issue to
perform a function and neglected to reclose the account after completing his objective resulting in the letter being sent to Ms***. The account at issue was closed in our office as settled on October 30, and the same was reported to our client. We have again closed the account as it is paid. We apologize for any inconvenience this may have caused the consumer.Should Ms*** have any additional concerns I can be reached at ***Regards,*** ***Corporate Compliance ManagerVan Ru Credit Corporation
November 2, 2015RevDex.com
NWabash Avenue, Suite 3120Chicago,
IL
*** *** *** *** *** *** *** *** ***To
Whom It May Concern:Thank
you for your
letter dated October 14, 2015. We appreciate the opportunity to respond to the concerns of the consumer
and we apologize for the delay in responding to your inquiry.As
indicated in letters sent to *** *** our client has assigned accounts to
our office for collection of a past due amount. It is our understanding based on the complaint that *** *** believes
we have contacted the wrong person.Based
on the request in the complaint we have documented the account at issue for no
further contact. Should *** *** wish
to contact us to obtain further information to verify the loans at issue are
not his he may contact us at *** ***Sincerely,*** ***Director
of Corporate ComplianceVan
Ru Credit CorporationThis is a
communication from a debt collector
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you for your email and the opportunity to respond to the concerns of the consumer. Our records indicate that we first spoke with Ms*** on December 28, 2015. In order to protect the privacy of consumers and to avoid violations of third party disclosure laws that govern
our industry we attempt to verify that we are speaking to the correct party prior to discussing the details of an account by attempting to verify the name and partial social security number or date of birth. Ms***, as is her right, did not acknowledge her name and requested no further phone calls. The account was noted accordingly for no further phone calls as requested.Should you wish to discuss the matter further you may contact *** *** our Director of Consumer Advocacy at *** *** Regards,*** ***Corporate Compliance ManagerVan Ru Credit Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:While some of that information is accurate, you are once again painting yourself in the right light- taking no ownership for your own failure to follow through on several key points1) I did not ONLY agree to pay until MayThere was no end date set on my payments I agreed to a monthly amount of $5, to be withdrawn from our account to pay our debtYou decided to stop that in May and to make no mention of that.2)*** *** ** *** had no documentation of us even being in the rehabilitation program or that we made over consecutive paymentsThey informed us that you guys made no notes or updates to our file. 3) The last phone call you made was on August At that time, I asked you to call back in the evening because you asked for my husband and he was not homeAnd no one called backThat was the last we heard from you. 4) When I sent the information needed with the paperwork in October (yes it was late- I just had a child & with little ones life is hecticI am owning my part) - No one contacted us about the paperwork (that you agree was received)Did you not want me to pay my debt? That is really confusing to me that a debit collector- didn't want my money. 5) If you don't consider your representative talking as fast as he can, over talking me, interrupting me and taking no ownership for the points I mentioned above then you both have poor customer services skillsIts rude! I would love for you to see how the things I mentioned above would lead me to conclude that things were still in good standingSince we had not heard back from you about needing anything more on our endImagine our surprise when our full tax refund is offset to pay this debt And Im sure your company didn't benefit a dime from that. This isn't a Im right and you are wrong hereI've admitted my wrongs and Im suffering the consequences of falling behindBut as a business - when you fail to provide quality customer care- regardless of your profession, collections or nothave enough integrity to own it and make things right
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11115294, and find that this resolution is satisfactory to me.
Sincerely,
Minndoll [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/06/10) */ Re: [redacted] To Whom It May Concern: We have received the complaint regarding the above referenced consumer We do not agree that the calls were placed daily though we do agree that we attempted to reach our account holder regularlyPhone calls were unsuccessful so we were not aware that we had a wrong numberWe appreciate being made aware of the wrong number and have documented the account at issue for no further calls to the phone number ending [redacted] We apologize for contacting Ms [redacted] in errorIf any further information is required please contact us as we remain committed to consumer satisfaction Regards, [redacted] Van Ru Credit Corporation Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well, I do not agree with your untruthful comments! Therefore, I have reported you and your practices to the Attorney GeneralYou are welcome to continue to tell this lies to the [redacted] officeWhile in return I will be furnishing them with my phone record showing your phone number all over it!
Complaint: [redacted] I am rejecting this response because:Please make a note in your file and on the Revdex.com website that you first tried to get my social security number from the person that answered the phoneWhen that person told you they would not give out that information over the phone, your representative asked for it againI then took over the phone conversation with your rude representative and explained exactly why that information is not to be given out over the phone, and yes to no longer call because you do not have the correct individual.If you state that you try to secure you are speaking with the correct individual then you should not have asked for a social security number from any other individual at the number you are calling That is unethical business practice on your company's partWe have been warned over and over to never give out personal information over the telephone~your company should know better.Also, you had until yesterday, January 11, to resolve this......It is January 12, 2016, you're a day late in your response Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Re: [redacted] ***Dear [redacted] We apologize for any confusion that may have occurred When we speak to consumers we attempt to verify we have reached the correct party by verifying specific identifying information to avoid violations of third party disclosure laws that govern our industry Unfortunately there was a slight discrepancy between your social security number and the one we received from our client therefore we needed to correct our records before moving forward on the account It is my understanding that we spoke with you yesterday and a payment arrangement has been agreed upon We appreciate your patience Should you have any further concerns please feel free to contact me at [redacted] Regards, [redacted] Corporate Compliance ManagerVan Ru Credit Corporation
Dear [redacted] We appreciate being made aware of your concerns regarding the handling of an account We apologize for the continued letters being sent to your residence Our records indicate we documented the phone number ending *** for no further calls However, during the contact when you requested no further calls the address issue was not discussed thus we were not aware that we also had the wrong address Our records further do not indicate that we made any threats regarding your credit Nonetheless, we apologize for the calls and letters and have documented the account at issue for no further contact to your phone number or address.Should you require any additional information please feel free to contact me at [redacted] Regards, [redacted] Corporate Compliance ManagerVan Ru Credit Corporation
Initial Business Response / [redacted] (1000, 8, 2015/05/14) */ Re: [redacted] To Whom It May Concern: Thank you for your letter dated May 1, and the opportunity to respond to the concerns of the consumer We do not agree that the phone calls were constant or that we attempted to coerce Mr [redacted] into paying his student loans Our client, the US Department of Education, assigned the accounts to us for collection of a past due amountA letter was mailed to Mr [redacted] stating such in January Van Ru does not add any fees to accountsAll sums for collection are directed by the US Department of EducationAt no time did we call Mr [redacted] a [redacted] however we did attempt to explain any discrepancies between the balance our client placed with our office and the balance Mr [redacted] was referencing On May 1, Mr [redacted] requested no further communication and no further contact has been madeThe account has been placed in a cease communication disposition Regards, [redacted] Van Ru Credit Corporation Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can show where they called my phone four or more times a day until I blew up on themThey added collection fees to my total amount owed and I can prove that as wellI never received a letter from them at any time Final Consumer Response / [redacted] (4200, 16, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) So they don't consider calling upwards of five times per day starting at 8a.mAnd not stopping until 10p.mOn multiple days in a row not constantTechnically anything g more than once per day is harassmentAnd the federal government does not add collection fees to student loan accountsI checked in that one tooI have spoken with the originators of the student loans and they did not add any fees to the loanI know this because I was able to talk to the originators due to my loans being consolidated for payment and they do not add fees for collections Final Business Response / [redacted] (4000, 18, 2015/06/15) */ Re: [redacted] To Whom It May Concern: We regret that you were dissatisfied with frequency of the contact attemptsOnce we were advised of that dissatisfaction we ceased the activity with which you were displeasedWe apologize for any inconvenience the contact attempts may have caused As previously stated Van Ru does not add fees to accounts, any fees that are added are done at the instruction of our clientShould questions remain regarding this matter please don't hesitate to contact me at XXX-XXX-XXXX x [redacted] Regards, [redacted] Van Ru Credit Corporation
Thank you for your letter dated December 14, and the opportunity to respond to the concerns of the consumer. Our records indicate no phone contact. However, we did send a first notice to the consumer advising of who we were and who we represent. Based on the complaint we have
documented the dispute in our records and forwarded a copy to our client. The account is no longer assigned to Van Ru.Regards,*** ***Corporate Compliance ManagerVan Ru Credit Corporation
RE: *** *** To Whom It May Concern: Thank you for the opportunity to respond to the concerns of the consumer. We received the same complaint via email directly from the consumer. *** *** compliance supervisor, has been investigating the matter and communicating
directly with the consumer. It is my understanding the funds have been returned to the account of the consumer. Mr*** is likely to follow up with the consumer should more information regarding the circumstances of the error be identified. Should you or the consumer have any additional concerns I can be reached at *** ***Regards,*** ***Corporate Compliance ManagerVan Ru Credit Corporation
Re: Justin *** To Whom It May Concern,We have received the complaint regarding the above referenced consumer. We appreciate the opportunity to respond to the concerns of the consumer. The account at issue was assigned to Van Ru on April 3, for collection of a past due
amount. Since that time our records indicate five telephone calls to the number ending *** and one resulted in contact. On December 13, we spoke to a consumer that did not wish to verify the last four digits of his social security number and he also requested no further calls. The account was documented accordingly and no further calls have occurred.We note that we do request that consumers verify a partial social security number to ensure we have reached the correct party before discussing the details of a call to prevent violations of privacy laws that govern our industry. Regards,Michael ***Corporate Compliance ManagerVan Ru Credit Corporation
Revdex.com:
I have reviewed the response made by the business and wish to tell him I had issues with the company and was trying to get it resolved as I was asked by them if I had issues to let them know I sent a few letters even complained to Revdex.com about seventh avenue and seventh avenue ignored my letters and calls for assistance
Sincerely,
Brandon ***
Initial Business Response /* (1000, 7, 2015/08/24) */
Re:***
To Whom It *** Concern:
We have received the complaint dated July 27, We apologize for the delay in responding to your inquiry
In an effort to contact an account holder we contacted Mr.***As is our practice,
to avoid violations of third party disclosure laws that govern our industry we attempt to verify we have reached the correct party by confirming the last four digits of the social security number or date of birthAs is his right, Mr.*** chose not to provide this informationWe have documented the account at issue for no further calls to the phone number ending*** Should you or the consumer have any additional concerns please feel free to contact me at ***
Regards,
*** ***
*** Credit Corporation
Initial Consumer Rebuttal /* (2000, 9, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
No more phone calls
To Whom It May Concern, We have received the complaint dated January 6, and appreciate the opportunity to respond to the concerns of the consumer.Prior to initiating wage garnishment a notice is sent to the consumer to give them an opportunity to object to the garnishment and request
a hearing to determine if the garnishment will cause an undue hardship. Our records indicate the notice was sent to Ms*** on March 9, 2015. We have no record of the mail being returned or a hearing being requested. Nonetheless, we will be resending the hearing packet to the consumer so that she may request a hearing which may result in the garnishment being suspended. We ask that upon receipt of the documents Ms*** follow the instructions to request the hearing. Should Ms*** have any questions regarding the documentation she may contact *** *** manager, at *** *** Regards,*** ***Corporate Compliance ManagerVan Ru Credit Corporation
To Whom It May Concern;We have received the complaint from MsC*** Upon receipt of the initial dispute of the debt on March 22, we placed the account on hold and requested documentation from our client. On April 11, 2017, after we received documentation from our client we
forwarded the information to the consumer. We have since received email communications requesting payment options. We do not communicate with consumers conversationally via email due to legal requirements pertaining to the content of written communications. We would be happy to discuss the account with MsC*** should she wish to contact our office. We can be reached at ***Regards,Michael M***Corporate Compliance ManagerVan Ru Credit Corporation
To Whom It May Concern; Thank you for your inquiry dated January 21, and the opportunity to respond to the concerns of the consumer. Our records indicate that Ms*** did pay as agreed and as indicated in the complaint summary. A clerk reopened the account at issue to
perform a function and neglected to reclose the account after completing his objective resulting in the letter being sent to Ms***. The account at issue was closed in our office as settled on October 30, and the same was reported to our client. We have again closed the account as it is paid. We apologize for any inconvenience this may have caused the consumer.Should Ms*** have any additional concerns I can be reached at ***Regards,*** ***Corporate Compliance ManagerVan Ru Credit Corporation
November 2, 2015RevDex.com
NWabash Avenue, Suite 3120Chicago,
IL
*** *** *** *** *** *** *** *** ***To
Whom It May Concern:Thank
you for your
letter dated October 14, 2015. We appreciate the opportunity to respond to the concerns of the consumer
and we apologize for the delay in responding to your inquiry.As
indicated in letters sent to *** *** our client has assigned accounts to
our office for collection of a past due amount. It is our understanding based on the complaint that *** *** believes
we have contacted the wrong person.Based
on the request in the complaint we have documented the account at issue for no
further contact. Should *** *** wish
to contact us to obtain further information to verify the loans at issue are
not his he may contact us at *** ***Sincerely,*** ***Director
of Corporate ComplianceVan
Ru Credit CorporationThis is a
communication from a debt collector
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you for your email and the opportunity to respond to the concerns of the consumer. Our records indicate that we first spoke with Ms*** on December 28, 2015. In order to protect the privacy of consumers and to avoid violations of third party disclosure laws that govern
our industry we attempt to verify that we are speaking to the correct party prior to discussing the details of an account by attempting to verify the name and partial social security number or date of birth. Ms***, as is her right, did not acknowledge her name and requested no further phone calls. The account was noted accordingly for no further phone calls as requested.Should you wish to discuss the matter further you may contact *** *** our Director of Consumer Advocacy at *** *** Regards,*** ***Corporate Compliance ManagerVan Ru Credit Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:While some of that information is accurate, you are once again painting yourself in the right light- taking no ownership for your own failure to follow through on several key points1) I did not ONLY agree to pay until MayThere was no end date set on my payments I agreed to a monthly amount of $5, to be withdrawn from our account to pay our debtYou decided to stop that in May and to make no mention of that.2)*** *** ** *** had no documentation of us even being in the rehabilitation program or that we made over consecutive paymentsThey informed us that you guys made no notes or updates to our file. 3) The last phone call you made was on August At that time, I asked you to call back in the evening because you asked for my husband and he was not homeAnd no one called backThat was the last we heard from you. 4) When I sent the information needed with the paperwork in October (yes it was late- I just had a child & with little ones life is hecticI am owning my part) - No one contacted us about the paperwork (that you agree was received)Did you not want me to pay my debt? That is really confusing to me that a debit collector- didn't want my money. 5) If you don't consider your representative talking as fast as he can, over talking me, interrupting me and taking no ownership for the points I mentioned above then you both have poor customer services skillsIts rude! I would love for you to see how the things I mentioned above would lead me to conclude that things were still in good standingSince we had not heard back from you about needing anything more on our endImagine our surprise when our full tax refund is offset to pay this debt And Im sure your company didn't benefit a dime from that. This isn't a Im right and you are wrong hereI've admitted my wrongs and Im suffering the consequences of falling behindBut as a business - when you fail to provide quality customer care- regardless of your profession, collections or nothave enough integrity to own it and make things right
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11115294, and find that this resolution is satisfactory to me.
Sincerely,
Minndoll [redacted]