June 9, [redacted] Re: June 3, Complaint [redacted] Dear [redacted] Van Ru keeps detailed records regarding our collection efforts with consumers in order to provide superior service not only to our clients but to consumers as wellWe have reviewed your complaint along with our records on the account at issueWe would like to provide you with the following information, which we believe will serve to resolve your complaint On January 10, you agreed to qualify for the rehabilitation program and provided a verbal financial statement resulting in an agreement, to be validated with supporting documentation, to pay $per month As was explained during the call the payment amount needed to be validated with documentation The documentation received was slightly different than what we were told initially resulting in the need to increase the payment to $per month In July you agreed to qualify for rehabilitation by making nine payments in ten months in the amount of $per monthUnfortunately payments were not made beyond August thus you were not qualified for rehabilitationAs we explained to you when you agreed to enter the program, the tax offset would stop after successful completion of the program which did not occur We note that the balance currently reflected in our system is accurate and includes the recent tax offset payment However, the letter you received with the higher balance was sent prior to the offset being reported to Van RuShould you wish to discuss resolution of your account please feel free to contact [redacted] Director of Consumer Advocacy at [redacted] and he will be happy to assist you directly or ensure you are transferred to the proper party to discuss resolutionSincerely, [redacted] Corporate Compliance Manager Van Ru Credit Corporation This communication is from a debt collector
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11115294, and find that this resolution is satisfactory to me Sincerely, Minndoll [redacted]
RE: [redacted] To Who It May Concern;We have received the recent complaint submitted through the Revdex.com We appreciate the opportunity to respond to the concerns of the consumer On February 9, [redacted] contacted our office and offered to pay 20% of the debt at issue Unfortunately, during this conversation [redacted] never provided a dollar amount and when our representative repeated $on multiple occasions he was incorrect and the accuracy of the amount was not corrected during the conversation which lead to the misunderstanding and the letter being sent for a different amount than expected by Mr [redacted] .We apologize for any misunderstanding that may have occurred and are sending a corrected settlement offer letter to Mr [redacted] We note that the balance is assigned by our client and Van Ru does not add any additional charges of any kind to the account.Should Mr [redacted] have any additional questions or concerns he may contact me at [redacted] as we remain committed to consumer satisfactionRegards, [redacted] Corporate Compliance ManagerVan Ru Credit Corporation
June 1, [redacted] Re: May 23, Complaint [redacted] Dear [redacted] Van Ru keeps detailed records regarding our collection efforts with consumers in order to provide superior service not only to our clients but to consumers as wellWe have reviewed your complaint along with our records on the account at issueWe would like to provide you with the following information, which we believe will serve to resolve your complaint In November you spoke with a representative and agreed to enter the rehabilitation program As part of qualifying for the program we need to receive timely payments, documents supporting the verbal financial information we received during program sand the program requires the rehabilitation agreement letter to be signed and returned Payments were only received through February 25, and the supporting documents validating the payment were not received Subsequently, in July 2015, the account was initiated for wage garnishment Hearing documents were received but were not submitted timely, documents requested as part of the hearing process were not included with the hearing request forms thus the hearing was deniedWe regret any vague comments made by our representative during a call on September 3, 2015, however our records do indicate you spoke with a second person that day and that representative accurately advised you regarding the status of the accountWe remain willing to work with you to resolve your account Please feel free to contact [redacted] Director of Consumer Advocacy, at [redacted] and he will be happy to work with you to resolve any concerns you may have and your account as wellSincerely, [redacted] Corporate Compliance Manager Van Ru Credit Corporation This communication is from a debt collector
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Re: [redacted] To Whom It May Concern, We have received your inquiry dated October 5, We apologize for the delay in responding to your inquiry Our records indicate we left messages at the phone number ending [redacted] on several occasions during the month of SeptemberWe regret that we were unable to reach you to resolve the matterAs you have requested we will cease phone calls to ensure that no further contact is made with a third party to obtain location information Regards, [redacted] Corporate Compliance Manager Van Ru Credit Corporation
Good Morning,We have received the recent complaint from [redacted] Unfortunately we are unable to locate the account at issue with the information provided Nonetheless, we can assure [redacted] we were not on a phishing for information We have the consumers data but we ask contacted parties to verify their identity so that we avoid violations of third party disclosure laws that govern our industry.Should [redacted] have any further concerns I can be contacted at [redacted] Regards, [redacted] Corporate Compliance ManagerVan Ru Credit Corporation
June 9, [redacted] Re: June 3, Complaint [redacted] Dear [redacted] Van Ru keeps detailed records regarding our collection efforts with consumers in order to provide superior service not only to our clients but to consumers as wellWe have reviewed your complaint along with our records on the account at issueWe would like to provide you with the following information, which we believe will serve to resolve your complaint On January 10, you agreed to qualify for the rehabilitation program and provided a verbal financial statement resulting in an agreement, to be validated with supporting documentation, to pay $per month As was explained during the call the payment amount needed to be validated with documentation The documentation received was slightly different than what we were told initially resulting in the need to increase the payment to $per month In July you agreed to qualify for rehabilitation by making nine payments in ten months in the amount of $per monthUnfortunately payments were not made beyond August thus you were not qualified for rehabilitationAs we explained to you when you agreed to enter the program, the tax offset would stop after successful completion of the program which did not occur We note that the balance currently reflected in our system is accurate and includes the recent tax offset payment However, the letter you received with the higher balance was sent prior to the offset being reported to Van RuShould you wish to discuss resolution of your account please feel free to contact [redacted] Director of Consumer Advocacy at [redacted] and he will be happy to assist you directly or ensure you are transferred to the proper party to discuss resolutionSincerely, [redacted] Corporate Compliance Manager Van Ru Credit Corporation This communication is from a debt collector
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11115294, and find that this resolution is satisfactory to me Sincerely, Minndoll [redacted]
RE: [redacted] To Who It May Concern;We have received the recent complaint submitted through the Revdex.com We appreciate the opportunity to respond to the concerns of the consumer On February 9, [redacted] contacted our office and offered to pay 20% of the debt at issue Unfortunately, during this conversation [redacted] never provided a dollar amount and when our representative repeated $on multiple occasions he was incorrect and the accuracy of the amount was not corrected during the conversation which lead to the misunderstanding and the letter being sent for a different amount than expected by Mr [redacted] .We apologize for any misunderstanding that may have occurred and are sending a corrected settlement offer letter to Mr [redacted] We note that the balance is assigned by our client and Van Ru does not add any additional charges of any kind to the account.Should Mr [redacted] have any additional questions or concerns he may contact me at [redacted] as we remain committed to consumer satisfactionRegards, [redacted] Corporate Compliance ManagerVan Ru Credit Corporation
June 1, [redacted] Re: May 23, Complaint [redacted] Dear [redacted] Van Ru keeps detailed records regarding our collection efforts with consumers in order to provide superior service not only to our clients but to consumers as wellWe have reviewed your complaint along with our records on the account at issueWe would like to provide you with the following information, which we believe will serve to resolve your complaint In November you spoke with a representative and agreed to enter the rehabilitation program As part of qualifying for the program we need to receive timely payments, documents supporting the verbal financial information we received during program sand the program requires the rehabilitation agreement letter to be signed and returned Payments were only received through February 25, and the supporting documents validating the payment were not received Subsequently, in July 2015, the account was initiated for wage garnishment Hearing documents were received but were not submitted timely, documents requested as part of the hearing process were not included with the hearing request forms thus the hearing was deniedWe regret any vague comments made by our representative during a call on September 3, 2015, however our records do indicate you spoke with a second person that day and that representative accurately advised you regarding the status of the accountWe remain willing to work with you to resolve your account Please feel free to contact [redacted] Director of Consumer Advocacy, at [redacted] and he will be happy to work with you to resolve any concerns you may have and your account as wellSincerely, [redacted] Corporate Compliance Manager Van Ru Credit Corporation This communication is from a debt collector
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Re: [redacted] To Whom It May Concern, We have received your inquiry dated October 5, We apologize for the delay in responding to your inquiry Our records indicate we left messages at the phone number ending [redacted] on several occasions during the month of SeptemberWe regret that we were unable to reach you to resolve the matterAs you have requested we will cease phone calls to ensure that no further contact is made with a third party to obtain location information Regards, [redacted] Corporate Compliance Manager Van Ru Credit Corporation
Good Morning,We have received the recent complaint from [redacted] Unfortunately we are unable to locate the account at issue with the information provided Nonetheless, we can assure [redacted] we were not on a phishing for information We have the consumers data but we ask contacted parties to verify their identity so that we avoid violations of third party disclosure laws that govern our industry.Should [redacted] have any further concerns I can be contacted at [redacted] Regards, [redacted] Corporate Compliance ManagerVan Ru Credit Corporation