Revdex.com, Thank you for the opportunity to respond to this complaintAs you state, there are generally varying sides to a storyWe have great respect for your organization protecting the interests of both the consumer and the businessIn September of 2014, the client and her fiancee came into our store to purchase wedding bandsTheir selections were for a [redacted] eternity diamond band in her exact size, and for the gentleman, a [redacted] wedding band, made specifically for his sizeAllow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for themFurther, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expenseThe rings were ordered, and upon both rings being completed, approximately weeks later, the client was notified of their availabilityWe turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bandsThe fiancee stated that the wedding was canceledand that there was no need for the ringsAs you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are finalFor the obvious reason, of course, the rings were made for that individual(s) Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our storeWithout an expiration, I may addIt was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espoused Regardless of how I am being spoken to, I will stand by my offer of allowing a full store creditThese monies may be used as the client(s) see fit I ask that the Revdex.com affirm my positionIn advance, I thank youRespectfully, David M [redacted] GIA G.G., I.S.ABusiness Manager
Revdex.com
re: complaint of *** ***
Good afternoonThank you for the opportunity to respond to this complaint from someone I have known for upwards of
years.In our store, displayed prominently on our wall, on our web site in the public domain, on our sales slips and on our credit card receipts, it is clearly stated that sales returned within days are for exchange or store credit onlyCustom made pieces of jewelry, layaways or special orders are final salesIn this particular instance, if a client takes our pair of earrings to a qualified appraiser, one not in the business of selling jewelry, and the earrings are other than what was stated on the insurance documentation report, or if it is felt too much money was spent, Milanj Diamonds, at our discretion, can obtain a third appraisal, and if this is consistent with the client's obtained document, we will change the earrings, or refund the differenceThat is our day policy
Continuing, politely, I take exception with the assertion that we push people to buy the non-GIA certified diamond earringsNothing could be further from the caseFrankly, for several years now, we have had a diamond earring program that features GIA certified diamonds onlyThis program, from carat total weight to 2-plus carat total weight, has both diamonds of the pair GIA certified, inclusive of cut, polish and symmetry evaluationsWhat generally occurs is that a client will ask if they can spend less than the GIA program, we show our diamond earrings, and due to their quality, sell those most of the timeBut one has that choice in our storeIn closing, The *** are more than welcome to exchange their earrings for the GIA certified diamonds, receiving full credit for what they purchasedAgain, thank you for the opportunity to respondRespectfully,
David M*** G.G., I.S.ADirector, Business Manager
From: Date: Tue, Jan 20, at 12:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: [email protected] afternoon. You did not receive a reply from the client, as I spoke and dealt with them personallyI have made a brand new pair of diamond earrings for them, satisfying them completely. Again, thank you for allowing me to respond, and ultimately please the client. David M.David Mazer 4th Generation JewelerGIA Graduate Gemologist, earned in residenceGraduate, GIA Colored Stone grading system and AppraisalsPersonal property appraiser, International Society of AppraisersMember, Gemmological Association of Great BritainSelected partner, Forevermark Diamonds by De BeersMember, America's Best JewelersDiamond BuyerMilanj Diamondswww.milanjdiamonds.com***
Ladies and Gentlemen,
Thank you, once again, for the opportunity to respondI have read the response to mine, and am not surprised at her displeasureThe fiancee will only be satisfied if she is allowed to have a complete and full refund of her moniesThat will not be forthcomingAs previously stated, on their sales receipt, posted within the store and in the public domain via our web site, all special orders are final sales, and certainly without a cash refundNot only have I acquiesced and removed the finality of the sale, but am allowing the client to use the monies for something elseIn closing, all clients are notified when the entirety of their order is readyIn this particular case, around mid-OctoberAgain, thank you for allowing my responsesRespectfully,
David M*** GIA G.G., I.S.ABusiness Manager
Revdex.comre: complaint of [redacted]Good afternoon. Thank you for the opportunity to respond to this complaint from someone I have known for upwards of 10 years.In our store, displayed prominently on our wall, on our web site in the public domain, on our sales slips and on our credit...
card receipts, it is clearly stated that sales returned within 30 days are for exchange or store credit only. Custom made pieces of jewelry, layaways or special orders are final sales.In this particular instance, if a client takes our pair of earrings to a qualified appraiser, one not in the business of selling jewelry, and the earrings are other than what was stated on the insurance documentation report, or if it is felt too much money was spent, Milanj Diamonds, at our discretion, can obtain a third appraisal, and if this is consistent with the client's obtained document, we will change the earrings, or refund the difference. That is our 120 day policy. Continuing, politely, I take exception with the assertion that we push people to buy the non-GIA certified diamond earrings. Nothing could be further from the case. Frankly, for several years now, we have had a diamond earring program that features GIA certified diamonds only. This program, from 1 carat total weight to 2-plus carat total weight, has both diamonds of the pair GIA certified, inclusive of cut, polish and symmetry evaluations. What generally occurs is that a client will ask if they can spend less than the GIA program, we show our diamond earrings, and due to their quality, sell those most of the time. But one has that choice in our store.In closing, The [redacted] are more than welcome to exchange their earrings for the GIA certified diamonds, receiving full credit for what they purchased.Again, thank you for the opportunity to respond.Respectfully,David M[redacted] G.G., I.S.A.Director, Business Manager
Revdex.com,Thank you for the opportunity to respond to this complaint. As you state, there are generally varying sides to a story. We have great respect for your organization protecting the interests of both the consumer and the business.In September of 2014, the client and her fiancee...
came into our store to purchase wedding bands. Their selections were for a [redacted] eternity diamond band in her exact size, and for the gentleman, a [redacted] wedding band, made specifically for his size. Allow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for them. Further, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expense.The rings were ordered, and upon both rings being completed, approximately 3 weeks later, the client was notified of their availability.We turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bands. The fiancee stated that the wedding was canceled. and that there was no need for the rings. As you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are final. For the obvious reason, of course, the rings were made for that individual(s). Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our store. Without an expiration, I may add. It was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espoused. Regardless of how I am being spoken to, I will stand by my offer of allowing a full store credit. These monies may be used as the client(s) see fit. I ask that the Revdex.com affirm my position. In advance, I thank you.Respectfully,David M[redacted] GIA G.G., I.S.A.Business Manager
Revdex.com,
Thank you for the opportunity to respond to this complaint. As you state, there are generally varying sides to a story. We have...
great respect for your organization protecting the interests of both the consumer and the business.
In September of 2014, the client and her fiancee came into our store to purchase wedding bands. Their selections were for a [redacted] eternity diamond band in her exact size, and for the gentleman, a [redacted] wedding band, made specifically for his size. Allow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for them. Further, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expense.
The rings were ordered, and upon both rings being completed, approximately 3 weeks later, the client was notified of their availability.
We turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bands. The fiancee stated that the wedding was canceled. and that there was no need for the rings. As you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are final. For the obvious reason, of course, the rings were made for that individual(s).
Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our store. Without an expiration, I may add. It was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espoused.
Regardless of how I am being spoken to, I will stand by my offer of allowing a full store credit. These monies may be used as the client(s) see fit.
I ask that the Revdex.com affirm my position. In advance, I thank you.
Respectfully,
David M[redacted] GIA G.G., I.S.A.
Business Manager
Revdex.com, Thank you for the opportunity to respond to this complaintAs you state, there are generally varying sides to a storyWe have great respect for your organization protecting the interests of both the consumer and the businessIn September of 2014, the client and her fiancee came into our store to purchase wedding bandsTheir selections were for a [redacted] eternity diamond band in her exact size, and for the gentleman, a [redacted] wedding band, made specifically for his sizeAllow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for themFurther, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expenseThe rings were ordered, and upon both rings being completed, approximately weeks later, the client was notified of their availabilityWe turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bandsThe fiancee stated that the wedding was canceledand that there was no need for the ringsAs you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are finalFor the obvious reason, of course, the rings were made for that individual(s) Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our storeWithout an expiration, I may addIt was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espoused Regardless of how I am being spoken to, I will stand by my offer of allowing a full store creditThese monies may be used as the client(s) see fit I ask that the Revdex.com affirm my positionIn advance, I thank youRespectfully, David M [redacted] GIA G.G., I.S.ABusiness Manager
Revdex.com
re: complaint of *** ***
Good afternoonThank you for the opportunity to respond to this complaint from someone I have known for upwards of
years.In our store, displayed prominently on our wall, on our web site in the public domain, on our sales slips and on our credit card receipts, it is clearly stated that sales returned within days are for exchange or store credit onlyCustom made pieces of jewelry, layaways or special orders are final salesIn this particular instance, if a client takes our pair of earrings to a qualified appraiser, one not in the business of selling jewelry, and the earrings are other than what was stated on the insurance documentation report, or if it is felt too much money was spent, Milanj Diamonds, at our discretion, can obtain a third appraisal, and if this is consistent with the client's obtained document, we will change the earrings, or refund the differenceThat is our day policy
Continuing, politely, I take exception with the assertion that we push people to buy the non-GIA certified diamond earringsNothing could be further from the caseFrankly, for several years now, we have had a diamond earring program that features GIA certified diamonds onlyThis program, from carat total weight to 2-plus carat total weight, has both diamonds of the pair GIA certified, inclusive of cut, polish and symmetry evaluationsWhat generally occurs is that a client will ask if they can spend less than the GIA program, we show our diamond earrings, and due to their quality, sell those most of the timeBut one has that choice in our storeIn closing, The *** are more than welcome to exchange their earrings for the GIA certified diamonds, receiving full credit for what they purchasedAgain, thank you for the opportunity to respondRespectfully,
David M*** G.G., I.S.ADirector, Business Manager
From: Date: Tue, Jan 20, at 12:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: [email protected] afternoon. You did not receive a reply from the client, as I spoke and dealt with them personallyI have made a brand new pair of diamond earrings for them, satisfying them completely. Again, thank you for allowing me to respond, and ultimately please the client. David M.David Mazer 4th Generation JewelerGIA Graduate Gemologist, earned in residenceGraduate, GIA Colored Stone grading system and AppraisalsPersonal property appraiser, International Society of AppraisersMember, Gemmological Association of Great BritainSelected partner, Forevermark Diamonds by De BeersMember, America's Best JewelersDiamond BuyerMilanj Diamondswww.milanjdiamonds.com***
Ladies and Gentlemen,
Thank you, once again, for the opportunity to respondI have read the response to mine, and am not surprised at her displeasureThe fiancee will only be satisfied if she is allowed to have a complete and full refund of her moniesThat will not be forthcomingAs previously stated, on their sales receipt, posted within the store and in the public domain via our web site, all special orders are final sales, and certainly without a cash refundNot only have I acquiesced and removed the finality of the sale, but am allowing the client to use the monies for something elseIn closing, all clients are notified when the entirety of their order is readyIn this particular case, around mid-OctoberAgain, thank you for allowing my responsesRespectfully,
David M*** GIA G.G., I.S.ABusiness Manager
Revdex.comre: complaint of [redacted]Good afternoon. Thank you for the opportunity to respond to this complaint from someone I have known for upwards of 10 years.In our store, displayed prominently on our wall, on our web site in the public domain, on our sales slips and on our credit...
card receipts, it is clearly stated that sales returned within 30 days are for exchange or store credit only. Custom made pieces of jewelry, layaways or special orders are final sales.In this particular instance, if a client takes our pair of earrings to a qualified appraiser, one not in the business of selling jewelry, and the earrings are other than what was stated on the insurance documentation report, or if it is felt too much money was spent, Milanj Diamonds, at our discretion, can obtain a third appraisal, and if this is consistent with the client's obtained document, we will change the earrings, or refund the difference. That is our 120 day policy. Continuing, politely, I take exception with the assertion that we push people to buy the non-GIA certified diamond earrings. Nothing could be further from the case. Frankly, for several years now, we have had a diamond earring program that features GIA certified diamonds only. This program, from 1 carat total weight to 2-plus carat total weight, has both diamonds of the pair GIA certified, inclusive of cut, polish and symmetry evaluations. What generally occurs is that a client will ask if they can spend less than the GIA program, we show our diamond earrings, and due to their quality, sell those most of the time. But one has that choice in our store.In closing, The [redacted] are more than welcome to exchange their earrings for the GIA certified diamonds, receiving full credit for what they purchased.Again, thank you for the opportunity to respond.Respectfully,David M[redacted] G.G., I.S.A.Director, Business Manager
Revdex.com,Thank you for the opportunity to respond to this complaint. As you state, there are generally varying sides to a story. We have great respect for your organization protecting the interests of both the consumer and the business.In September of 2014, the client and her fiancee...
came into our store to purchase wedding bands. Their selections were for a [redacted] eternity diamond band in her exact size, and for the gentleman, a [redacted] wedding band, made specifically for his size. Allow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for them. Further, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expense.The rings were ordered, and upon both rings being completed, approximately 3 weeks later, the client was notified of their availability.We turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bands. The fiancee stated that the wedding was canceled. and that there was no need for the rings. As you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are final. For the obvious reason, of course, the rings were made for that individual(s). Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our store. Without an expiration, I may add. It was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espoused. Regardless of how I am being spoken to, I will stand by my offer of allowing a full store credit. These monies may be used as the client(s) see fit. I ask that the Revdex.com affirm my position. In advance, I thank you.Respectfully,David M[redacted] GIA G.G., I.S.A.Business Manager
Revdex.com,
Thank you for the opportunity to respond to this complaint. As you state, there are generally varying sides to a story. We have...
great respect for your organization protecting the interests of both the consumer and the business.
In September of 2014, the client and her fiancee came into our store to purchase wedding bands. Their selections were for a [redacted] eternity diamond band in her exact size, and for the gentleman, a [redacted] wedding band, made specifically for his size. Allow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for them. Further, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expense.
The rings were ordered, and upon both rings being completed, approximately 3 weeks later, the client was notified of their availability.
We turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bands. The fiancee stated that the wedding was canceled. and that there was no need for the rings. As you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are final. For the obvious reason, of course, the rings were made for that individual(s).
Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our store. Without an expiration, I may add. It was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espoused.
Regardless of how I am being spoken to, I will stand by my offer of allowing a full store credit. These monies may be used as the client(s) see fit.
I ask that the Revdex.com affirm my position. In advance, I thank you.
Respectfully,
David M[redacted] GIA G.G., I.S.A.
Business Manager