Milano Autobody

customer service promises things that DO NOT happen. Still no papers delivered after 2 phone calls. This is the business they are in and offer, it's not that hard to sign up for a service they say they provide and PROVIDE IT. I'm not a happy customer right now

The AZ Republic delivers an advertising supplement called Your Essential Shopper each week in my neighborhood. No one seems to want it and it is impossible to get them to stop delivery. Mine goes straight to recycle while I use the plastic bag to pick up dog poop. If I look at the ads at all, it is to see which businesses to avoid shopping at since they are a part of the litter in my neighborhood. I have called multiple times to ask them to stop delivering to my house, but it has never worked.

I have been a loyal home delivery subscriber of the Arizona Republic newspaper for 16 years. On May 17th, I cancelled my credit card because of an unauthorized purchase. The AZR could not process my monthly subscription automatic payment on the 18th. I went into the AZR website on the 20th and updated my account with my new credit card information. I received an email from the AZR on the 25th stating they could not process my automatic payment and to please call them. I called in on May 26th, spoke to James, a subscription supervisor, and explained the situation. He assured me that since I was a long time subscriber, I would continue to receive my paper. He reviewed my account and verified my new credit card information. Then he said, “I see you have a history of not paying your subscription”! I said I have always paid. He said my payment was not made in Aug. 2015. I disagreed, but said if you send me an invoice I’ll pay it. He said he would. He never sent me an invoice. Then I started getting calls and more letters saying I needed to contact the AZR about my subscription. I called in again on June 3rd and spoke to Daniel, a customer service manager. We went over the recent conversations and again I was reassured that since I was a long term subscriber, I would continue to receive my paper.

On June 14th my paper deliver stopped. I called in and asked to speak to the Circulation Manager. I was transferred to a customer service representative and I told her that I didn’t want to speak to a representative or a supervisor since I had previously spoken to 2 supervisors who did nothing they promised and I wanted only to speak to the Circulation Manager. I was then transferred to Diego who was extremely rude and in a condescending tone refused to tell me the Circulation Manager’s name or transfer me to him. Diego said I was only allowed to talk to him. I became very upset and used bad language. I called in later again and asked to speak to the Circulation Manager. I was transferred to Kaitlin (sp?) who was also rude and refused to tell me the Circulation Manager’s name or transfer me to him. Once again, I became very upset and used bad language.

On June 15th, I received a call from the AZR subscription dept. and spoke with a woman (name?) who told me that she had heard that I had experienced a problem with customer service and that she could re-activate my subscription. She was very nice. I told her that I would not renew my account until I talked to the Circulation Manager personally. She said she would contact him on my behalf but said she doubted that he would contact me. She said his name was Stephen (S[redacted]?). THE CIRCULATION MANAGER HAS NEVER CALLED. Which proves that the AZR doesn’t care about their loyal subscribers.

I’ve paid the AZR over $4,800 in subscription fees and they don’t even have the professional courtesy or care enough to talk to me in person. The AZR continuously pays money for advertising subscription deals to get new subscribers. The printed newspaper/delivery business is drying. No wonder. They could have had continued my business for price of a free phone call. Their Circulation Manager doesn’t belong in a position of responsibility that includes customer service.

I’M DONE DEALING WITH THE ARIZONA REPUBLIC.

Every month there is "balance forward" item and additional charge on my monthly bill. I have called several time and last month I was told this charge was an "error" and it was removed. This month, the charge appeared again and after a long wait I spoke with a supervisor. the explanation is that they use a 28 day billing cycle. The extra charge was for deliveries for the extra days. However, my bill clearly states that the charge is for "full access with Mon--Sun from 11/04/2016-12/03/2016" for example. That is for a full month--not 28 days. That means the stated monthly charge is increased every month and is not the real charge. The supervisor kept restating they use a 28 day cycle and that the period on the bill is not relevant. I complained that the the paper bill I received does not reflect how they are actually charging,that it was not honest or transparent--to no effect at all. The fact that they reversed the charge so easily last month, and have done so for others cited in other reviews on this website, indicate they know they have a problem and are trying to keep customers happy.

Their billing practice is opaque, hidden, dishonest, and a scam.

I have asked The Arizona Republic to not call me at home, I do not want their newspaper. I am on the Do Not Call List but constantly I am being called by their people trying to sell me a newspaper which I have no interest. How do you make them stop calling?