Milano Men's Wear

I have spoken to the customer last week about his complaint. We have settled the issue and he is coming in today to exchange his items. He seemed satisfied with our resolution. There was just a miscommunication in the process

Mr*** did purchase the suit on 9/20/We started his alterations on 9/21/He contacted us shortly after stating he didn't have the money for it and requested a refundUnfortunately it is our policy no refunds or returns after alterations beginWe did let him know this and it is stated
on the receipt