[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The Smith & Wesson offer that Mr. [redacted] responded to had an overwhelming response, and the MPS office received numerous calls from consumers inquiring about the status of their check. Our phone lines have been very busy and our mailbox was full due to all of the consumers leaving...
messages. Checks were issued as soon as payment was received from Smith & Wesson. Mr. [redacted] original check was not received by him, and since it is valid for 90 days from date of issue, it could not be re-issued until it was stale-dated. When [redacted] called again on 10/30/17 to have his check re-issued, it was done that day and mailed. I checked with the bank today and saw that Mr. [redacted] did receive it and cashed the check on 11/08/17.Sent on: 11/13/2017 7:05:56 PM
MPS received a rebate submission from [redacted]r on July 21, 2017 for a Smith & Wesson Ammo Bundle. MPS processed the rebate submission and provided the information to Smith & Wesson on September 18, 2017 to ship the Ammo Bundle to Mr. [redacted]. Smith & Wesson is responsible for shipping...
the Ammo Bundles to consumers, not MPS, so we have no idea when the consumers will receive the Ammo shipments. Mr. [redacted] needs to contact Smith & Wesson directly regarding the status of his Ammo Bundle at ###-###-####. I will also forward Mr. [redacted] information to my contact at Smith & Wesson regarding the address change for Mr. Fuhrer, and his new telephone number
[redacted] submitted 2 rebates for [redacted] who is a rebate client of MPS, a rebate processing company for various manufacturers. One rebate was submitted in September 2014 via certified mail and one was submitted in October 2014. MPS did not recieve the rebate submitted in September via...
certified mail. It was delivered to the [redacted] post office on September 9,2014 who in turn would have sent it to the [redacted] post office. Both [redacted] and [redacted] post offices have the same zip code, but there is no pickup available at the [redacted] post office - all mail that is sent to [redacted] is then transferred to the [redacted] post office for pickup. The submission somehow was lost or misdirected because MPS did not recieve it in the mail picked up by MPS at the [redacted] post office. We will check with the [redacted] post office to see if they can provide us with further proof on the delivery of the item that went to one of our post office boxes. A couple of the customer service reps at the MPS office did speak to Mr. [redacted] about the lost submission, and asked him to send a copy of his submission so we could process it. Mr. [redacted] refused to send a copy to MPS, as he said he had confirmation that we received it. This is not correct - the only confirmation that he had is that it reached the [redacted] post office. MPS could not process the missing rebate for Mr. [redacted] without a copy of the submission, because all [redacted] rebates must be validated by verifying the serial number of the firearm purchased, and also that a valid receipt is sent with the submission, and we could not do this without a copy of the submission. Mr. [redacted] finally complained to [redacted] directly last week, and sent copies of his rebate to them, and [redacted] in turn sent the complaint and rebate copy of the lost submission to MPS to handle. Mr. [redacted] will be sent a check for $30.00 on January 12, 2015 for this lost September submission. The second submission sent in by Mr. [redacted] was received at MPS on 10/24/14. [redacted] paid MPS, Inc. for the October submissions last week, and the check was generated on 01/08/15, [redacted] for $50.00. MPS will mail both checks in an envelope on 01/12/15 to Mr. [redacted]. Two customer service reps at MPS contacted Mr. [redacted] on 01/09/15 via email and left a message on his phone about both rebates and that he would recieve the two checks. We recieved a copy of the complaint from the Revdex.com on Friday 1/09/15, so I am answering your complaint too.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The Smith & Wesson offer that Mr. [redacted] responded to had an overwhelming response, and the MPS office received numerous calls from consumers inquiring about the status of their check. Our phone lines have been very busy and our mailbox was full due to all of the consumers leaving...
messages. Checks were issued as soon as payment was received from Smith & Wesson. Mr. [redacted] original check was not received by him, and since it is valid for 90 days from date of issue, it could not be re-issued until it was stale-dated. When [redacted] called again on 10/30/17 to have his check re-issued, it was done that day and mailed. I checked with the bank today and saw that Mr. [redacted] did receive it and cashed the check on 11/08/17.Sent on: 11/13/2017 7:05:56 PM
MPS received a rebate submission from [redacted]r on July 21, 2017 for a Smith & Wesson Ammo Bundle. MPS processed the rebate submission and provided the information to Smith & Wesson on September 18, 2017 to ship the Ammo Bundle to Mr. [redacted]. Smith & Wesson is responsible for shipping...
the Ammo Bundles to consumers, not MPS, so we have no idea when the consumers will receive the Ammo shipments. Mr. [redacted] needs to contact Smith & Wesson directly regarding the status of his Ammo Bundle at ###-###-####. I will also forward Mr. [redacted] information to my contact at Smith & Wesson regarding the address change for Mr. Fuhrer, and his new telephone number
[redacted] submitted 2 rebates for [redacted] who is a rebate client of MPS, a rebate processing company for various manufacturers. One rebate was submitted in September 2014 via certified mail and one was submitted in October 2014. MPS did not recieve the rebate submitted in September via...
certified mail. It was delivered to the [redacted] post office on September 9,2014 who in turn would have sent it to the [redacted] post office. Both [redacted] and [redacted] post offices have the same zip code, but there is no pickup available at the [redacted] post office - all mail that is sent to [redacted] is then transferred to the [redacted] post office for pickup. The submission somehow was lost or misdirected because MPS did not recieve it in the mail picked up by MPS at the [redacted] post office. We will check with the [redacted] post office to see if they can provide us with further proof on the delivery of the item that went to one of our post office boxes. A couple of the customer service reps at the MPS office did speak to Mr. [redacted] about the lost submission, and asked him to send a copy of his submission so we could process it. Mr. [redacted] refused to send a copy to MPS, as he said he had confirmation that we received it. This is not correct - the only confirmation that he had is that it reached the [redacted] post office. MPS could not process the missing rebate for Mr. [redacted] without a copy of the submission, because all [redacted] rebates must be validated by verifying the serial number of the firearm purchased, and also that a valid receipt is sent with the submission, and we could not do this without a copy of the submission. Mr. [redacted] finally complained to [redacted] directly last week, and sent copies of his rebate to them, and [redacted] in turn sent the complaint and rebate copy of the lost submission to MPS to handle. Mr. [redacted] will be sent a check for $30.00 on January 12, 2015 for this lost September submission. The second submission sent in by Mr. [redacted] was received at MPS on 10/24/14. [redacted] paid MPS, Inc. for the October submissions last week, and the check was generated on 01/08/15, [redacted] for $50.00. MPS will mail both checks in an envelope on 01/12/15 to Mr. [redacted]. Two customer service reps at MPS contacted Mr. [redacted] on 01/09/15 via email and left a message on his phone about both rebates and that he would recieve the two checks. We recieved a copy of the complaint from the Revdex.com on Friday 1/09/15, so I am answering your complaint too.