[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] submitted rebates for [redacted] who is a rebate client of MPS, a rebate processing company for various manufacturersOne rebate was submitted in September via certified mail and one was submitted in October MPS did not recieve the rebate submitted in September via certified mailIt was delivered to the [redacted] post office on September 9,who in turn would have sent it to the [redacted] post officeBoth [redacted] and [redacted] post offices have the same zip code, but there is no pickup available at the [redacted] post office - all mail that is sent to [redacted] is then transferred to the [redacted] post office for pickupThe submission somehow was lost or misdirected because MPS did not recieve it in the mail picked up by MPS at the [redacted] post officeWe will check with the [redacted] post office to see if they can provide us with further proof on the delivery of the item that went to one of our post office boxesA couple of the customer service reps at the MPS office did speak to Mr [redacted] about the lost submission, and asked him to send a copy of his submission so we could process itMr [redacted] refused to send a copy to MPS, as he said he had confirmation that we received itThis is not correct - the only confirmation that he had is that it reached the [redacted] post officeMPS could not process the missing rebate for Mr [redacted] without a copy of the submission, because all [redacted] rebates must be validated by verifying the serial number of the firearm purchased, and also that a valid receipt is sent with the submission, and we could not do this without a copy of the submissionMr [redacted] finally complained to [redacted] directly last week, and sent copies of his rebate to them, and [redacted] in turn sent the complaint and rebate copy of the lost submission to MPS to handleMr [redacted] will be sent a check for $on January 12, for this lost September submissionThe second submission sent in by Mr [redacted] was received at MPS on 10/24/ [redacted] paid MPS, Incfor the October submissions last week, and the check was generated on 01/08/15, [redacted] for $MPS will mail both checks in an envelope on 01/12/to Mr [redacted] Two customer service reps at MPS contacted Mr [redacted] on 01/09/via email and left a message on his phone about both rebates and that he would recieve the two checksWe recieved a copy of the complaint from the Revdex.com on Friday 1/09/15, so I am answering your complaint too
MPS received a rebate submission from [redacted] ***r on July 21, for a Smith & Wesson Ammo BundleMPS processed the rebate submission and provided the information to Smith & Wesson on September 18, to ship the Ammo Bundle to Mr [redacted] Smith & Wesson is responsible for shipping the Ammo Bundles to consumers, not MPS, so we have no idea when the consumers will receive the Ammo shipmentsMr [redacted] needs to contact Smith & Wesson directly regarding the status of his Ammo Bundle at ###-###-####I will also forward Mr [redacted] information to my contact at Smith & Wesson regarding the address change for MrFuhrer, and his new telephone number
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] submitted rebates for [redacted] who is a rebate client of MPS, a rebate processing company for various manufacturersOne rebate was submitted in September via certified mail and one was submitted in October MPS did not recieve the rebate submitted in September via certified mailIt was delivered to the [redacted] post office on September 9,who in turn would have sent it to the [redacted] post officeBoth [redacted] and [redacted] post offices have the same zip code, but there is no pickup available at the [redacted] post office - all mail that is sent to [redacted] is then transferred to the [redacted] post office for pickupThe submission somehow was lost or misdirected because MPS did not recieve it in the mail picked up by MPS at the [redacted] post officeWe will check with the [redacted] post office to see if they can provide us with further proof on the delivery of the item that went to one of our post office boxesA couple of the customer service reps at the MPS office did speak to Mr [redacted] about the lost submission, and asked him to send a copy of his submission so we could process itMr [redacted] refused to send a copy to MPS, as he said he had confirmation that we received itThis is not correct - the only confirmation that he had is that it reached the [redacted] post officeMPS could not process the missing rebate for Mr [redacted] without a copy of the submission, because all [redacted] rebates must be validated by verifying the serial number of the firearm purchased, and also that a valid receipt is sent with the submission, and we could not do this without a copy of the submissionMr [redacted] finally complained to [redacted] directly last week, and sent copies of his rebate to them, and [redacted] in turn sent the complaint and rebate copy of the lost submission to MPS to handleMr [redacted] will be sent a check for $on January 12, for this lost September submissionThe second submission sent in by Mr [redacted] was received at MPS on 10/24/ [redacted] paid MPS, Incfor the October submissions last week, and the check was generated on 01/08/15, [redacted] for $MPS will mail both checks in an envelope on 01/12/to Mr [redacted] Two customer service reps at MPS contacted Mr [redacted] on 01/09/via email and left a message on his phone about both rebates and that he would recieve the two checksWe recieved a copy of the complaint from the Revdex.com on Friday 1/09/15, so I am answering your complaint too
MPS received a rebate submission from [redacted] ***r on July 21, for a Smith & Wesson Ammo BundleMPS processed the rebate submission and provided the information to Smith & Wesson on September 18, to ship the Ammo Bundle to Mr [redacted] Smith & Wesson is responsible for shipping the Ammo Bundles to consumers, not MPS, so we have no idea when the consumers will receive the Ammo shipmentsMr [redacted] needs to contact Smith & Wesson directly regarding the status of his Ammo Bundle at ###-###-####I will also forward Mr [redacted] information to my contact at Smith & Wesson regarding the address change for MrFuhrer, and his new telephone number