*** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** This letter is in response to your correspondence dated November 19, 2014, regarding the above-referenced matterWe
appreciate the role of the Revdex.com in helping to resolve consumer complaints
Our records indicate that *** *** most recently obtained a loan from Insight Capital, LLC (“Easy Money”) on November19, The loan has an agreed-upon repayment date of November 29, If *** *** chooses not to pay his loan in person at that time, his check may be deposited or the bank account information he provided may be used to debit his account for payment in accordance with his loan agreement
My understanding of *** ***’s complaint is that Easy Money will not accept a payment plan from himUnder the Community Financial Services Association of America’s (“CFSA”) Best Practice requiring a CFSA Member to offer a customer an Extended Payment Plan (“EPP”), “A customer must ask for the EPP by close of business on the last business day before the loan due date by returning to the office where the loan was originated or by using whatever method was used to obtain the loanTo receive the EPP, a customer must sign an amendment to the loan agreement reflecting the new payment schedule”
Our records indicate that *** *** previously obtained a loan through Easy Money on October 16, 2014, with an agreed-upon repayment date of October 31, *** *** did not pay his loan on the payment due date; however, representatives of Easy Money’s corporate collections department spoke with *** *** on November 3, During that telephone conversation, *** *** indicated he would pay his loan that same day at an Easy Money branch location*** *** did not make this payment as agreed, and payment of his loan was drafted from his bank account on November 13, 2014, in accordance with his loan agreementWe have no record of *** *** having previously requested an EPP for repayment of his loan
Upon receipt of *** ***’s complaint from your office, a District Manager with Easy Money reached out to *** *** to assist in offering him the EPP option for his current loan due on November 29, To date, we have no record of *** *** returning that telephone call and entering into an EPP for his current loan
If *** *** is interested in setting up an EPP for his current loan, I would encourage him to visit the Easy Money branch location where he obtained his loan prior to the end of business on November 28, If *** ***’s loan qualifies to be enrolled in an EPP, our representatives will be glad to assist him
For ease of reference, I have included with our response a copy of *** ***’s November 19, 2014, loan agreement, as well as information from the CFSA regarding the EPP option
I sincerely hope that the response set forth above has been responsive to both your and *** ***’s concernsShould you have any questions, please feel free to contact me
Sincerely, *** *** ***
In order to fully research *** ***'s complaint, we must ask that she provide us with copies of her bank statements showing the overdraft fees that were assessed to her for which she is requesting a refund
Thank you
Thank you for the opportunity to respond to the recently filed complaint of *** ***We appreciatethe role the Revdex.com serves in resolving consumer concerns and hope to address the sameherein.Mr***'s complaint, he appears to feel that the interest rate associated with his loan
is too high.In the state of California, when one possesses a Finance Lenders License issued pursuant to FinancialCode #et seq., there is no APR cap on loan amounts over $2,As such, the loan is notrestricted nor subject to any usury limitsThe contract includes the disclosure:Important Notice to Borrower: THIS IS A HIGH COST LOANYOU MAY BE ABLE TOOBTAIN A LOWER RATE OF FINANCE CHARGETHINK CAREFULLY BEFORE YOU DECIDETO TAKE THIS LOAN.Our records confirm, on September 1, 2016, Cash Central did mail Mr*** a copy of his loan contractas requested.In reviewing Mr***'s account, an installment Loan in the amount of $2,was obtained onFebruary 15, 2016, with an effective date of February 16, This was a monthly loan with 23payments of $and payment of $399.00.In his complaint, Mr*** states he has "already paid back the loan plus interest", and has requestedCash Central close his accountOur records confirm, Cash Central has received payments of $400.39($1,601.56) toward the balanceMr*** currently has a past due balance due for $415.39.Per Mr***'s request, Cash Central has placed a hold on his account, which means collection attemptshave been temporarily suspended.As a gesture of good faith, Cash Central is willing to settle Mr***'s account for $to recover theoriginal principal amount, which can either be paid in a lump sum or may be paid in three monthlypaymentsPlease ask Mr*** to call me directly at ###-###-#### or by email at*** to accept this offer
This responds to your correspondence dated November 13, 2014, regarding the above-referenced matter
CheckSmart previously attempted to work directly with *** *** to resolve her concernsA representative of CheckSmart previously spoke with the Branch Manager at *** ***’s financial institution
to discuss this situation and assist her in resolving her concernsThe Branch Manager that our representative spoke with had indicated they had reimbursed *** *** for some of the fees that she had been assessed and that Branch Manager also advised our representative that it would be best for *** *** to come to his office to go over the remaining fees and determine what needed to be refundedAt that time, the representative from CheckSmart that was assisting *** *** asked her to send us her findings with her financial institution so that we could coordinate any further refund she may be owed*** *** was asked to fax us this information; however, to date, we have not received anything further from *** *** or the Branch Manager of her financial institution that we previously discussed this situation with
In order to further assist her in her request, we ask that *** *** provide us with a full copy of her bank statement (*** *** is welcome to black out her personal account information, but we ask that transactional data not be blacked out)
We look forward to receiving this documentation and will immediately refund any fees that were assessed to her as a result of this situationIf, in the meantime, I can be of any further assistance, please do not hesitate to contact me
Sincerely, *** ***
*** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** This letter is in response to your correspondence dated November 19, 2014, regarding the above-referenced matterWe
appreciate the role of the Revdex.com in helping to resolve consumer complaints
Our records indicate that *** *** most recently obtained a loan from Insight Capital, LLC (“Easy Money”) on November19, The loan has an agreed-upon repayment date of November 29, If *** *** chooses not to pay his loan in person at that time, his check may be deposited or the bank account information he provided may be used to debit his account for payment in accordance with his loan agreement
My understanding of *** ***’s complaint is that Easy Money will not accept a payment plan from himUnder the Community Financial Services Association of America’s (“CFSA”) Best Practice requiring a CFSA Member to offer a customer an Extended Payment Plan (“EPP”), “A customer must ask for the EPP by close of business on the last business day before the loan due date by returning to the office where the loan was originated or by using whatever method was used to obtain the loanTo receive the EPP, a customer must sign an amendment to the loan agreement reflecting the new payment schedule”
Our records indicate that *** *** previously obtained a loan through Easy Money on October 16, 2014, with an agreed-upon repayment date of October 31, *** *** did not pay his loan on the payment due date; however, representatives of Easy Money’s corporate collections department spoke with *** *** on November 3, During that telephone conversation, *** *** indicated he would pay his loan that same day at an Easy Money branch location*** *** did not make this payment as agreed, and payment of his loan was drafted from his bank account on November 13, 2014, in accordance with his loan agreementWe have no record of *** *** having previously requested an EPP for repayment of his loan
Upon receipt of *** ***’s complaint from your office, a District Manager with Easy Money reached out to *** *** to assist in offering him the EPP option for his current loan due on November 29, To date, we have no record of *** *** returning that telephone call and entering into an EPP for his current loan
If *** *** is interested in setting up an EPP for his current loan, I would encourage him to visit the Easy Money branch location where he obtained his loan prior to the end of business on November 28, If *** ***’s loan qualifies to be enrolled in an EPP, our representatives will be glad to assist him
For ease of reference, I have included with our response a copy of *** ***’s November 19, 2014, loan agreement, as well as information from the CFSA regarding the EPP option
I sincerely hope that the response set forth above has been responsive to both your and *** ***’s concernsShould you have any questions, please feel free to contact me
Sincerely, *** *** ***
I have not heard anything from the company
In order to fully research *** ***'s complaint, we must ask that she provide us with copies of her bank statements showing the overdraft fees that were assessed to her for which she is requesting a refund
Thank you
Thank you for the opportunity to respond to the recently filed complaint of *** ***We appreciatethe role the Revdex.com serves in resolving consumer concerns and hope to address the sameherein.Mr***'s complaint, he appears to feel that the interest rate associated with his loan
is too high.In the state of California, when one possesses a Finance Lenders License issued pursuant to FinancialCode #et seq., there is no APR cap on loan amounts over $2,As such, the loan is notrestricted nor subject to any usury limitsThe contract includes the disclosure:Important Notice to Borrower: THIS IS A HIGH COST LOANYOU MAY BE ABLE TOOBTAIN A LOWER RATE OF FINANCE CHARGETHINK CAREFULLY BEFORE YOU DECIDETO TAKE THIS LOAN.Our records confirm, on September 1, 2016, Cash Central did mail Mr*** a copy of his loan contractas requested.In reviewing Mr***'s account, an installment Loan in the amount of $2,was obtained onFebruary 15, 2016, with an effective date of February 16, This was a monthly loan with 23payments of $and payment of $399.00.In his complaint, Mr*** states he has "already paid back the loan plus interest", and has requestedCash Central close his accountOur records confirm, Cash Central has received payments of $400.39($1,601.56) toward the balanceMr*** currently has a past due balance due for $415.39.Per Mr***'s request, Cash Central has placed a hold on his account, which means collection attemptshave been temporarily suspended.As a gesture of good faith, Cash Central is willing to settle Mr***'s account for $to recover theoriginal principal amount, which can either be paid in a lump sum or may be paid in three monthlypaymentsPlease ask Mr*** to call me directly at ###-###-#### or by email at*** to accept this offer
This responds to your correspondence dated November 13, 2014, regarding the above-referenced matter
CheckSmart previously attempted to work directly with *** *** to resolve her concernsA representative of CheckSmart previously spoke with the Branch Manager at *** ***’s financial institution
to discuss this situation and assist her in resolving her concernsThe Branch Manager that our representative spoke with had indicated they had reimbursed *** *** for some of the fees that she had been assessed and that Branch Manager also advised our representative that it would be best for *** *** to come to his office to go over the remaining fees and determine what needed to be refundedAt that time, the representative from CheckSmart that was assisting *** *** asked her to send us her findings with her financial institution so that we could coordinate any further refund she may be owed*** *** was asked to fax us this information; however, to date, we have not received anything further from *** *** or the Branch Manager of her financial institution that we previously discussed this situation with
In order to further assist her in her request, we ask that *** *** provide us with a full copy of her bank statement (*** *** is welcome to black out her personal account information, but we ask that transactional data not be blacked out)
We look forward to receiving this documentation and will immediately refund any fees that were assessed to her as a result of this situationIf, in the meantime, I can be of any further assistance, please do not hesitate to contact me
Sincerely, *** ***