Mile Bluff Medical Center, Inc.

Pt is not correct in her statement that we did work with her on her paperwork. She was not compliant with the info that was needed and was then put on a pymt plan.  The second issue of getting a phone call only after 2 days of receiving the bill, she is self pay so there is no waiting time for...

pymt to be made. The third issue of 2 billing systems, yes the clinic has there billing system and the hospital has there system unfortunately most facilities are this sameway.  The statements are color coded to try and help people understand this otherwise our patient acct dept is very helpful to all who call. I hope I have addressed all complaints and feel free to call me on this if anymore is needed.   Thanks"In each of us is a little of all of us."[redacted] Patient Accounting Dept. RepresentativeMile Bluff Medical Center1050 Division St. Mauston, WI  53948

Review: I have more than one problem with Mile Bluff's billing system. It started a few years ago; my account was on hold under review for assistance/payment adjustment. During the time that I was in the process of filing paperwork they "switched systems" & everything that had been on hold got sent to collections. The second issue is they call only a few days after they send a bill to hound about paymen,t when I had only just received the bill two days prior to their phone call. My third issue is that there are now two separate billing systems, & I received TWO bills with TWO different account numbers for the SAME appointment. I don't believe there should be TWO bills for the SAME appointment if they want people to pay in full.Desired Settlement: Please go back to a SINGLE bill for a SINGLE appointment; not TWO separate bills under TWO different accounts for a SINGLE appointment. You are only hurting yourselves because it is CONFUSING and you will never receive in-full payments this way!

Business

Response:

Pt is not correct in her statement that we did work with her on her paperwork. She was not compliant with the info that was needed and was then put on a pymt plan. The second issue of getting a phone call only after 2 days of receiving the bill, she is self pay so there is no waiting time for pymt to be made. The third issue of 2 billing systems, yes the clinic has there billing system and the hospital has there system unfortunately most facilities are this sameway. The statements are color coded to try and help people understand this otherwise our patient acct dept is very helpful to all who call. I hope I have addressed all complaints and feel free to call me on this if anymore is needed. Thanks"In each of us is a little of all of us."[redacted] Patient Accounting Dept. RepresentativeMile Bluff Medical Center1050 Division St. Mauston, WI 53948