Mile End Delicatessen

We are terribly sorry that our guest's overcharge was not resolved in a timely mannerWe thought the issue had been taken care of through our credit card merchantWe mailed the guest a full refund of the entire amount charged on

We are terribly sorry that our guest's overcharge was not resolved in a timely mannerWe thought the issue had been taken care of through our credit card merchantWe mailed the guest a full refund
of the entire amount charged on 5/**/

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a check from Mile EndI waited to respond (today is 5/**) in case there was some delay in their sending it, but I still have not received a checkI'd be willing to drop by the business to pick up a check if need beI did double check that I listed my address correctly, so I can't think of any other reason I would not have received the refund.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Mile End Delicatessen has been resolved completely.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a check from Mile End. I waited to respond (today is 5/**) in case there was some delay in their sending it, but I still have not received a check. I'd be willing to drop by the business to pick up a check if need be. I did double check that I listed my address correctly, so I can't think of any other reason I would not have received the refund.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are terribly sorry that our guest's overcharge was not resolved in a timely manner. We thought the issue had been taken care of through our credit card merchant. We mailed the guest a full refund of the entire amount charged on 5/**/15.

Review: I've been trying for about two months to get a refund of an overcharge at Mile End, or to at least get someone to look into it and tell me what they found. I ate there with one other person in February and, about 10 days after the credit card charge posted to my account, realized it looked like I'd been charged double the total bill. The charge was about $87 --- we ordered a reuben, a smoked meat sandwich, and one beer (which should come out, with tip, to about half of $87). I called, explained the situation, was told that sometimes their credit card system does double-charge, and they would look into it. I've since called two more times and each time had a similar conversation: the employee remembers my original complaint, says someone was supposed to look into it, and vows to make sure that happens (and gets my information again). I haven't been called back and there's no refund posted to my credit card. I called on 2/**, 3/**, and 3/**, and did get the name of the person I've been speaking to.Desired Settlement: At a minimum I would like a refund of the overcharge. I would think good customer service would involve something beyond just a refund, given the repeated times my complaint has been ignored.

Business

Response:

We are terribly sorry that our guest's overcharge was not resolved in a timely manner. We thought the issue had been taken care of through our credit card merchant. We mailed the guest a full refund of the entire amount charged on 5/**/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a check from Mile End. I waited to respond (today is 5/**) in case there was some delay in their sending it, but I still have not received a check. I'd be willing to drop by the business to pick up a check if need be. I did double check that I listed my address correctly, so I can't think of any other reason I would not have received the refund.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Mile End Delicatessen has been resolved completely.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]