[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: What was said are absolute liesI was not ever told nor was [redacted] nor my son ( the person on the phone) about the brackets and so was not given the chance to refuse them as statedWe were all informed as a after thought as why would we possibly refuse a small part of the work that was essential to getting a warranty and for the safety of my car as well as already paying such a huge amount it makes no logical sense that if we were ever given the open of having this done it would have been refusedAlso the owners wife ( who wrote back) was not there for most of the conversations and has no idea of what she is saying apart from requoting her husband who is trying to backtrackThe person who gave me the quotes and with whom I dealt with [redacted] was suprisingly fired when this all happenedSo, I totally reject this response Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: What was said are absolute liesI was not ever told nor was [redacted] nor my son ( the person on the phone) about the brackets and so was not given the chance to refuse them as statedWe were all informed as a after thought as why would we possibly refuse a small part of the work that was essential to getting a warranty and for the safety of my car as well as already paying such a huge amount it makes no logical sense that if we were ever given the open of having this done it would have been refusedAlso the owners wife ( who wrote back) was not there for most of the conversations and has no idea of what she is saying apart from requoting her husband who is trying to backtrackThe person who gave me the quotes and with whom I dealt with [redacted] was suprisingly fired when this all happenedSo, I totally reject this response Regards, [redacted] ***