Milestone Dental, PLLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Per the agreement made over the phone, I'm satisfied with the refund and reconciliation of my accountHowever, I did not say I would remove all mentions of the issue now or in the futurePlease see the Copy of email sent to [redacted] ,(below):I just received your Revdex.com responseAs I said when we spoke - I'm happy to amend my reviews to reflect that my situation was resolved, though I did not agree to fully remove all mentions of this incident now or in the futureThat language makes me uncomfortable and is not what I agreed toRevdex.com gives me days to accept or reject your reply & I will not accept it in that current & specific form with the legal languageWhat I will agree to is to close or satisfy the Revdex.com complaint when I have received a refund (or if it will take longer than the time allowed by Revdex.com, I will agree to satisfy my complaint with them - with the caveat that should I not receive a refund within days I will re-file the complaint)Upon receipt of the refund I will update the yelp review to reflect the financial resolutionUpon receipt of the refund I will delete the facebook reviewHowever, the review is posted on other sites like citysearch and yellowpages stillUpon receipt of the refund I will remove or update those if possibleAs a consumer, I do have a right to post reviews about my experience and we are not settling a legal dispute at this time, therefore I feel your response sets me up for potential defamation/slander recourse should I allow those reviews to remainI feel it is very fair for them to be updated, because while the financial issue is being resolved, this situation never should have happenedSo, I do not know if you can or would like to reflect these differences in your Revdex.com responseIm also happy to respond with a copy of this email to allow another entryI want to make sure we are on the same page Regards, [redacted]

Revdex.com: I was very satisfied with the outcome and they handled the situation promptly and professionally I had my dental work today and as always [redacted] was wonderful! Regards, [redacted]

I reached out to the patient, [redacted] , regarding her recent interaction with our office and her Complaint to your officeUpon talking in depth with her and hearing her side regarding the incident in question, I explained our side of what was trying to be conveyed to her and she understood and we were able to come to a favorable agreement that she will be able to continue treatment and that the account balance that was in question has been resolved and the account is paid in full and in good standing with no further action needed on our or the patients partUpon the completion of our conversation, [redacted] was again satisfied with the treatment and service she had received with Milestone Dental and will continue as the long time patient she is with usI let her know that we would be contacting the Revdex.com to alert them of our agreeable results of this incident, and she agreed that was the correct move to remedy this issue, and she is to contact you as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received a refund and my account is satisfiedI have been told the insurance dept will review my account at the end of the month and determine if my insurance or myself is owed anything further for the overpayment on my oral surgery quoteI agreed to amend my online reviews to reflect these actions Regards, [redacted]

An internal communication error resulted in Ms*** not receiving her refund initially However Ms***'s refund has since been processed and completed We apologized for the oversight and delay and sincerely hope Ms*** returns for her dental care

Case was expedited to management both management and patient have agreed that issue is resolved with the action of refunding the patient in the amount of $In return the patient has also agreed to remove complaint with Revdex.com, remove Facebook review, and yelp review, as well as
refrain from posting in reference to this experienceThe remaining balance will also be relinquished leaving the patient with a $balance

We are currently still working on the patients account. When both insurances pay on a claim on top of what the patient has paid, normally a refund would be given. In this particular case the patient has a PPO and HMO insurance. we called the patients secondary insurance to determine if we are to go...

by the PPO contracted rates or issue a refund and it turns out that the PPO insurance actually processed the claim incorrectly as primary. The PPO insurance has no record of the guest having HMO primary insurance and has requested an EOB to determine if the amount that was paid will it go to the patient or do we have to refund it back to the insurance. We sent everything to the secondary insurance and hope to get an answer in a few weeks as insurance can take up to 30 days. We reached out to the patient this morning and left a message to call the office so we can give her an update regarding her account.

I reached out to the patient, [redacted],  regarding her recent interaction with our office and her Complaint to your office. Upon talking in depth with her and hearing her side regarding the incident in question, I explained our side of what was trying to be conveyed to her and...

she understood and we were able to come to a favorable agreement that she will be able to continue treatment and that the account balance that was in question has been resolved and the account is paid in full and in good standing with no further action needed on our or the patients part. Upon the completion of our conversation, [redacted] was again satisfied with the treatment and service she had received with Milestone Dental and will continue as the long time patient  she is with us. I let her know that we would be contacting the Revdex.com to alert them of our agreeable results of this incident, and she agreed that was the correct move to remedy this issue, and she is to contact you as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Per the agreement made over the phone, I'm satisfied with the refund and reconciliation of my account. However, I did not say I would remove all mentions of the issue now or in the future. Please see the Copy of email sent to [redacted],(below):I just received your Revdex.com response. As I said when we spoke - I'm happy to amend my reviews to reflect that my situation was resolved, though I did not agree to fully remove all mentions of this incident now or in the future. That language makes me uncomfortable and is not what I agreed to. Revdex.com gives me 8 days to accept or reject your reply & I will not accept it in that current & specific form with the legal language. What I will agree to is to close or satisfy the Revdex.com complaint when I have received a refund (or if it will take longer than the time allowed by Revdex.com, I will agree to satisfy my complaint with them - with the caveat that should I not receive a refund within 30 days I will re-file the complaint). Upon receipt of the refund I will update the yelp review to reflect the financial resolution. Upon receipt of the refund I will delete the facebook review. However, the review is posted on other sites like citysearch and yellowpages still. Upon receipt of the refund I will remove or update those if possible. As a consumer, I do have a right to post reviews about my experience and we are not settling a legal dispute at this time, therefore I feel your response sets me up for potential defamation/slander recourse should I allow those reviews to remain. I feel it is very fair for them to be updated, because while the financial issue is being resolved, this situation never should have happened. So, I do not know if you can or would like to reflect these differences in your Revdex.com response. Im also happy to respond with a copy of this email to allow another entry. I want to make sure we are on the same page.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received a refund and my account is satisfied. I have been told the insurance dept will review my account at the end of the month and determine if my insurance or myself is owed anything further for the overpayment on my oral surgery quote. I agreed to amend my online reviews to reflect these actions.
Regards,
[redacted]

This is in response to [redacted] rejection to claim #[redacted].  A refund and adjustment was issue to [redacted] and currently [redacted] is showing a 0 balance. At the present moment all issue have been resolved to [redacted] satisfaction.

We do apologize for any confusion or inconvenience this has caused you. We would love to invite you back into our practice to obtain your 2nd check up and cleaning along with X-rays. We would like to also take this opportunity to properly go over your metro care account. The [redacted]...

reached out on 1.16.2018 so please give us a call so we can discuss.

Revdex.com:
 I was very satisfied with the outcome and they handled the situation promptly and professionally.  I had my dental work today and as always [redacted] was wonderful! 
Regards,
[redacted]