Milestone Relocation Solutions, Inc.

This is the worst moving company I have ever had experience with. Although they arrived on-time, the move went downhill from then. The truck provided did not accomodate our move ( despite my email question if they had received the full list of items). Many pieces of furniture were damaged, one boocase destroyed. Placement of boxes in the destination covered access to areas such as: elec. panel, otlets, and a few windows. Many boxes had arrows on all sides indicating they must stay one-side UP, yet were placed upside down, or visibly evident they had been upside down in their van. The acme of disappoint came when after the first (and only) trip to destination, with plenty of items still at the departure location, they submitted their bill indicating they were done. Since we knew at that time what a mess they had made, we paid them so they would go and not return.

THEY NEVER SHOWED UP !
According to the email confirmation sent to me by the MILESTONE RELOCATION SOLUTIONS moving supervisor, the movers were to arrive Friday April 24th between 2 and 4 pm, to move all my furniture and house belongings out of a local storage facility and into my new home in the Raleigh area.  THEY NEVER SHOWED UP.  My cellphone record is of eleven voice messages I left over a period of three hours at the number the MILESTONE RELOCATION SOLUTIONS moving supervisor provided as his 'direct line'.   He never responded, NOR DID ANYONE FROM THE COMPANY CALL ME (the work order confirmation I received from the moving supervisor clearly lists the TWO contact numbers I provided). By 5:30 pm it became clear I had been left stranded.   With no furniture at my new home,  I had to drive 120 miles back to my relatives', and because of the rain forecast over the weekend, I will have to wait until next week to make new arrangements for my move with another company.  My subsequent email to the MILESTONE RELOCATION SOLUTIONS moving supervisor has also gone unanswered and no one from MILESTONE RELOCATION SOLUTIONS has attempted to contact me in any way to offer an explanation or an apology.  I, for my part, will surely be contacting the company CEO with a full account of this disastrous experience.  I have the documentation with which I am quite sure I can successfully sue MILESTONE RELOCATION SOLUTIONS for damages in Small Claims Court.   One can imagine what this experience might have been for a family with children and/or pets, or for an elderly or disabled person, left stranded at the end of the day in completely new surroundings, with no friends or relatives in the area.  This certainly has proven to be a real MILESTONE in my relocation experience.

Milestone relocations offered me services for a move. They damaged furniture, not charging according to receipt, and have not called to discuss.Milestone relocations moved my furniture on September 21. First the company was late 2 hours to pick up my furniture. As the guys showed up, instead of showing up what is advertised as a yellow truck with company logos, they showup in a[redacted]. The workers were not even in uniform. The workers took there time in the move taking smoke breaks (10 to be exact) and did not wrap any of my baby furniture. During the move, the truck was gone for 3 hours. It only takes 1.5 hr to get to Raleigh from Fayetteville. After they started moving in we started noticing the damages to furniture. The worker [redacted] accused us of trying to lie because it is "old used furniture" with damages. After they left they stated to me they would knock off 1.5 hrs off of the total receipt to compensate time they were gone in transit. They did not take the time off of total time. They also charged me extra on the receipt then what it says on my receipt. I have contacted the company multiple times only to reach a voicemail for [redacted]. I have e-mailed as well. They have not returned any of my calls since. I would like to claim damages. I would also like a correction of charges to my receipt. Desired SettlementI am seeking a insurance damages claim by the company basic valuation policy. They have not given me information nor choose to call back and inform me how to claim.I would also like to have a refund of the charges that they promised but is not reflected on the reciept correctly. (Total move time 6hr. They stated they will take 1.5h for lunch of the total time. They did not take time off the 6h.)Business Response Please be advised that this is the first time the claims department is hearing regarding this issue. We have contacted the customer with the directions on how to get the claims process started and will get the issue resolved withing the required time frame. Thank you for your assistance.Consumer Response That is for claims. I still have issue of the misrepresentation of services with a [redacted] truck and out of uniform of the advertised yellow. I still have an issue with contacting management regarding the billing issues. These have not been resolved and I have attempted multiple times to reach the supervisor to discuss the issues.

This is the worst moving company I have ever had experience with. Although they arrived on-time, the move went downhill from then. The truck provided did not accomodate our move ( despite my email question if they had received the full list of items). Many pieces of furniture were damaged, one boocase destroyed. Placement of boxes in the destination covered access to areas such as: elec. panel, otlets, and a few windows. Many boxes had arrows on all sides indicating they must stay one-side UP, yet were placed upside down, or visibly evident they had been upside down in their van. The acme of disappoint came when after the first (and only) trip to destination, with plenty of items still at the departure location, they submitted their bill indicating they were done. Since we knew at that time what a mess they had made, we paid them so they would go and not return.","neg-1

THEY NEVER SHOWED UP !
According to the email confirmation sent to me by the MILESTONE RELOCATION SOLUTIONS moving supervisor, the movers were to arrive Friday April 24th between 2 and 4 pm, to move all my furniture and house belongings out of a local storage facility and into my new home in the Raleigh area.  THEY NEVER SHOWED UP.  My cellphone record is of eleven voice messages I left over a period of three hours at the number the MILESTONE RELOCATION SOLUTIONS moving supervisor provided as his 'direct line'.   He never responded, NOR DID ANYONE FROM THE COMPANY CALL ME (the work order confirmation I received from the moving supervisor clearly lists the TWO contact numbers I provided). By 5:30 pm it became clear I had been left stranded.   With no furniture at my new home,  I had to drive 120 miles back to my relatives', and because of the rain forecast over the weekend, I will have to wait until next week to make new arrangements for my move with another company.  My subsequent email to the MILESTONE RELOCATION SOLUTIONS moving supervisor has also gone unanswered and no one from MILESTONE RELOCATION SOLUTIONS has attempted to contact me in any way to offer an explanation or an apology.  I, for my part, will surely be contacting the company CEO with a full account of this disastrous experience.  I have the documentation with which I am quite sure I can successfully sue MILESTONE RELOCATION SOLUTIONS for damages in Small Claims Court.   One can imagine what this experience might have been for a family with children and/or pets, or for an elderly or disabled person, left stranded at the end of the day in completely new surroundings, with no friends or relatives in the area.  This certainly has proven to be a real MILESTONE in my relocation experience.","neg-2

I hired this company to move me. Unknown to me and without my consent, they sent a subcontractor to do the move. All of my furniture was damaged. In July 2015 I contacted Milestone Relocation Services at their Raleigh phone number and arranged for them to move me from Raleigh, NC to Angier, NC on 7/28. I received an e-mail message on 7/17 from the company moving coordinator I had spoken with confirming the move by this company on the 28th. This was to be a small move with only some furniture items, as I had moved all clothes, garage items, etc. myself. I selected this company after searching on-line and finding their web site. I read the reviews and looked at the professional photos and lay out. Boy, was I fooled. The movers arrived in a old, run down, "piece of crap" looking truck. The back had a lift but no door to even close completely. I looked inside and it was junky and dirty with trash around, etc. My initial instinct was to tell them they could not do the move, but unfortunately, I passed on that. When we got to the new place I noticed a few things as they brought furniture in, such as minor marks on furniture. Since they were not of major concern at that time, I did sign the Bill of Lading form when they got through where it said everything was delivered in good condition and paid them $439.96 in cash. Following the move, I spent the remainder of that week cleaning and clearing out the previous residence and due to a busy work schedule, I only began unpacking and looking at the items moved gradually. This is when I began to notice the other damage and that prompted me to completely inspect every item closely. As a result, I discovered the following:- Every piece of furniture they moved was covered with trash, most likely due to the condition of the truck and no back door that would close. I have to vacuum all upholstery furniture and wipe down everything else.- Every piece of wood furniture has scratches and gouges - some very minor, and some more noticeable. The damage includes: A new Fouton/Bed (less than a year old) that had never been used and had absolutely no marks on it has scratches and white paint looking marks on both of the arms; a fairly new file cabinet with absolutely no marks on it has white paint looking scrapes on the right side, which go down to the metal, and long [redacted] paint looking scrapes on the left side. The foot board to my bed has some serious scrapes and gouges in the top, the entire inside edge is scraped, and the left inside corner has a good size chip out of it; the night stand that goes with the bedroom set, the dresser and the chest of drawers all have scratches and gouges in them. A small round living room table and a small foyer table have white paint scrapes and small gouges around the edges and the legs; my desk has scratches & gouges on the front right edge, the lower drawers and the top shelf; an entertainment center in the bedroom has the same on the front and a bookcase has a long scrape mark on the bottom.Clearly they were not concerned with my items and did not use pads. in hindsight, it seemed the only concern was getting done in less than three hours. In fact the crew leader bragged about the fact they tried to do that regularly. That tells me since I paid for 3 hours, plus the hour travel or transportation fee I think it was called, the effort was to get done in 2 hours but charge me for 4 to make money. I called the company and spoke to the moving coordinator who had arranged the move. I told him I was upset with the move and wanted to report my concerns to the company management. He gave me the e-mail address to their claims department and said I should send it there. Again, I stressed I wanted management to be notified and he assured me they would. On 8/27/15 I sent an e-mail with all of the previously stated information included, along with photographs of the damaged items. I did not get an acknowledge or any type response. On 9/8/15, I sent another e-mail referencing the first message and included the original complaint. I have never received a response from Milestone.Desired SettlementI feel it is important to elaborate on the situation and explain about the subcontractor issue. I had moved most all of the boxes from my house myself, as well as items in the garage and attic, etc., so as to have a smooth move. I had spent weeks moving my daughter from out-of-town back here to the new house and after all of the packing of my place, etc., I was very tired. I was relieved to have what I thought were "professional movers" on the 28th so I stayed out of their way and did not monitor all that they did. Big mistake on my part. I had been told that the movers would be at my residence between 8 am and 9 am on the scheduled move date. On the day of the move, I received a call around 9 am from a rep (who I thought was from this company) stating the truck was on the way and would be there in 20 minutes. They arrived at 10:15 am. This was the first red flag, but we continued on. I will say that the crew was courteous and efficient, but that is the only positive out of this situation. After Milestone failed to respond to my concerns, I began investigating on my on, and was able to determine that [redacted] and [redacted] & Storage from [redacted] NC actually moved me. I only found this out after calling the number that was in my phone from when the company called me the morning of the move. I spoke to a lady who identified herself as the owner of the subcontractor, but she stated she had not received anything regarding my complaint from Milestone. On 10/1/15 I forwarded her the e-mail I had sent to Milestone. Getting no response, I sent it to her again on 10/23/15. Still getting no response I called her on 11/4/15. She advised they had been busy but she would send her foreman out to inspect the damages, etc., in order to resolve the matter. I head nothing further from her so I called back right before Thanksgiving. Again, she stated they had been busy and she would get someone out. I heard nothing further from her so on 12/30/15 I called again. She responded saying "oh, I thought that had been handled" and assured me she would get someone out. As of this date, I have not been contacted by anyone from [redacted] Moving & Storage - the owner has never replied to my e-mails or made an effort to address my concerns. Quite frankly, I feel that I have been the subject of a "bait and switch" operation as I was never advised that they would use a subcontractor nor did I ever give permission for them to do so. At present, neither company has made an effort to respond to or resolve my concerns. Overall, with the fancy advertising and reviews (I now wonder if they are real) it led me to believe I was getting a professional company. That was absolutely not the case. Even though Milestone used a subcontractor, I feel they are responsible for resolving this. As I initially told their moving coordinator, this was not a case where I was just after money. The cost of the move was only $439.96, not a huge sum. I mainly wanted the company management to be aware of my concerns and take sets to prevent this from happening again. I told the owner of [redacted] and [redacted] Moving & Storage that I would even consider them just having someone repair the furniture. At this point, however, it has become clear there is an obvious lack of concern by both companies and a failure to make any effort to address this matter. As a result, I now think the following should occur:1) Milestone Relocation Solutions should have to explain their business practices of hiring subcontractors to perform moves without the knowledge and consent of customers;2) [redacted] and [redacted] Moving & Storage, their subcontractor, should have to respond to this complaint and explain why they have made no effort to resolve same; and,3) Milestone Relocation Solutions should directly, or through the subcontractor, pay to have my furniture repaired.Business Response TO whom it may concern,Milestone Relocation Solutions has claims department that deals with issues and damages caused during the move. At no point in time the claims department has received any kind of inquiry to file a claim. Customers have 60 days to submit a claim after the day of their move. Again, at no point in time the claim has been submitted by the above customer. At this point in time it is way out of the time frame to submit a claim. It has been months since the move took place and unfortunately we would be unable to do anything other that to offer a discount of their move as as a sign that we are always willing to work with our customer in making them happy with the customer service even though their experience with the contractors was not as expected. Consumer Response Let me start by saying thank you for the assistance in this matter.In regards to the company's response, I will say several things: First, at no time was I given any information or advised of a 60 day period in order to file a claim. It is interesting that the NC Industrial Commission, which regulates movers, states a consumer has 9 months in order to file a claim. Nevertheles, in regards to my initial complaint with Milestone, I had contacted the moving coordinator at Milestone who had arranged the move initially and asked about filing a complaint. He is the one who gave me the e-mail address for the Claims Department and advised that I had to submit same via e-mail, which I did. When I did not get a response, I called the same moving coordinator again to verify the e-mail address. He confirmed same and I resent the complaint to the same address. I seriously question Milestone now claiming they did not receive anyting from me. After reviewing their response to this complaint last week, I sent an e-mail to the exact same address I had been given and used previously for Claims. I received a response from their Clams Dept. confirming that I had the correct address for Claims. The second main item of concern is the use of the subcontractor. Although the response did reference my "experience with the contractor" they did not adress the concern of using a subcontractor to move me without my knowledge or consent. I feel they should explain their busy practices regarding this procedure.Finally, I would like to know what they mean by offering a discount of my move. Final Business Response The contact has been established with the customer and the issues are being resolved directly with the customer.

Movers failed to provide contracted services. Movers showed 4 hours late. Damaged furniture & walls. Indifferent staff failed to provide relief.To Whom It May Concern,Below you will see pictures of damage sustained to our brand new home at [redacted] in [redacted] NC XXXXX on November 24, 2013.This is only the tip of the iceberg of issues we experienced. There has been so much damage done to our home by your moving company, more than one email will need to be sent to you with pictures because I cannot send them all in at once.This is along our freshly painted staircase ... This was done by a couch... No blankets were used to cover it and my husband offered to remove the feet of couch if needed and was told it was not needed. also affected by this also was our new banister and our brand new doors frame pictures to follow in second email. After this fiasco my husband requested blankets were to be used for all things taken up since we did not want more damage to occur. And he felt something needed to be done to prevent the chance of more damage.Perhaps a red flag should of gone up to your company when the crew was four hours late or six if they would of been there at the earlier time given to us for their time frame.We were told they would at the house we were moving from at address [redacted] in [redacted] between the hours of 2-4pm and yet they did not show up until after 8 pm. During this time my husband made several calls to find out if and when a crew would be appearing and was told each time they were a half hour out, this went on from 2 pm. That is 6 hours wasted at an empty house waiting on your crew to show up, and when they did show up we were told by them they were an impromptu team called in.. Also reference was made that perhaps the crew would wait and come in the morning since it was so late and this was unacceptable since we needed them to move the goods on the date they were told to be there, due to other obligations this is the only time we had.After the crew showed up and loaded up the truck another nasty surprise awaited us. Halfway through the crew [redacted] and [redacted] were told to stop unloading at our new residence at [redacted] in [redacted] NC by night dispatcher [redacted] until he could clarify how payment was to be made. My husband was told by the moving crew a check would be an acceptable form of payment.However, Your night dispatcher stated this was not acceptable and my husband had to produce a credit card for payment. Obviously there is major miscommunication between what is accepted and not accepted practices by your company. And did I mention the credit card "form" was a photocopied paper that give no receipt to the customer. So more time was wasted standing around waiting for a solution to a problem that should of never been a problem in the first place. I have no doubt if my husband was unable to produce a credit card that our belongings would of been held hostage on your truck.And said truck also dripped oil unto our driveway. I will shortly send another email with more pictures of damage. We hired you to make our move easier and instead you have added to the stress and frustration.The movers were polite but that does not make up for the lack of care taken with our home and our belongings, sometimes I'm sorry is not enough. And the carelessness shown makes politeness and I'm sorry a bitter pill to swallow after a while.If you need to speak with us you may reach me at my phone # XXX-XXX-XXXX or my husband on his at XXX-XXX-XXXX. This by far was the worst moving experience I have ever had and I will never use nor recommend your company again due to this unprofessional and stressful experience. I put a stop payment on credit card transaction. There is so much more to describe I cannot fit into allotted space. I have pictures & am working on a more detailed letter. I am also considering litigation.Cordially,[redacted] and [redacted]Desired SettlementSeek full & prompt repairs to damaged furniture & walls of brand new house. Seek full refund for failing to provide contracted services in timely & professional manner. HAVE PICTURES documenting damages.Business Response To Whom It May Concern,The company has assigned a representative to work with the customer in order to resolve issues and repair any damages. Discount has been applied to the move. As always we strive to make sure that the customers are happy with the resolution and will will continue to do so within the requirements and the company policy.Final Consumer Response The company has assigned a representative who has been difficult to reach, argumentative at times & has hardly gone out of his way to "resolve issues". I am still waiting on documents I requested weeks ago & repair is still not paid out! Discount was applied to BEFORE move. No offer of compensation for all the BS this company has put us through. They say the strive to "make sure customer happy" but nobody has asked or tried to make us happy. all they want to do is quote" resolve the issue" THEY ARE ANYTHING BUT CUSTOMER ORIENTED!Final Business Response The issue is now being handled between NC Utilities Commission, the customer and the company. Company agreed to reimburse for damaged items and to send a licensed contractor to repair the damages done to the home.

Milestone Relocation Services sent a truck without a licensed number plate to move household goods for customer in CARY, NC on 26-June-2016I booked Milestone relocation Services, Raleigh, NC. for 26th June 2016. The move was from home in Cary, NC to a storage location 5 miles away in Cary, NC. They sent a quote for $99/hour for 2 people and $80 for the truck with a 3.5 hour minimum move. It was agreed for 26th June between 2 and 4 PM. When the truck arrived with 2 people on the agreed day and time, it was soon noticed that the truck sent had no number plates. When the workers were questioned, they had some story about changing of insurance. We called the number given and got a guy by the name of [redacted] on the phone. He claimed that somebody had taken the tags because insurance had changed. I told him that it was a violation of the law to send a truck without plates. He said that he was sending a new truck on the way within 35 and 45 minutes. While we waited for him to arrive with the new truck, he instructed his workers to load the truck that had come without the number plates. So I called the guy [redacted] again and asked 'what is going on?'. He said that he was on his way. I asked him 'then why are your workers loading the truck?'. He said 'then what do you expect them to do, sit around?'. I straight away told him off that he cannot send a truck to load my goods and transport them to storage when they had no number plates and it was a violation of the law. I made it clear to unload my goods that had been loaded. He called his men and asked them to unload my goods and went away. These guys left me stranded now that an entire day was wasted and there was no alternative to move my goods as it was a Sunday. Now, it is taking time to get a mover as most are booked.This is a caution for people to be careful when you employ a mover like Milestone Relocation Solutions, NC. Please check papers for insurance and licensed registration of the truck. We did not pay them for time wasted loading and unloading whatever they did. Don't settle for less and call police if you encounter such a situation.Desired SettlementProvide services as per quote and with proper papers for Vehicle and labor.Business Response To Whom it May Concern,Milestone Relocation Solutions will gladly provide services to the customer as requested. Another crew can be dispatched to complete the move. The company was not aware of the issues described below. Respectfully,Milestone Relocation Solutions. Consumer Response No response has been received by me regarding this issue.Final Business Response We. will gladly do so with a different crew. The customer just needs to contact the booking agent and re-book the move.