RE: ID [redacted] [redacted] Acc# [redacted] Dear [redacted] ***, Upon receipt of the complaint launched in reference to [redacted] purchase, I took immediate action and contacted Mr [redacted] to assure him that customer satisfaction is #with us here at Milestonz JewelersWe have had multiple conversation on the phone leading up to Mr [redacted] ’s visitI have cleared up the main concern Mr [redacted] had on all three items he purchased for a total of $before taxes and warrantyMr [redacted] acknowledged that his items purchased are in fact a combination of item being Gold and the remaining items are in SilverThis information was exact to what Mr [redacted] purchasedThe comment made to the merchandise not being as what was listed on the contract was found to be incorrect on his partThere was no foul play on Milestonz partI have offered to even exchange Mr [redacted] ’s items for item priced at $Milestonz’s will pay for the alteration charges as wellMr [redacted] acknowledges that Milestonz Jewelers does not offer a refund policyWe have made notations on Mr [redacted] ’s account that if he decides to accept our generous offer, He has a day window to do soSincerely, [redacted] General Manager
I am rejecting this response because: [redacted] just informed my wife that the case was dropped in their favorThen he went on to say come in for an upgrade to worth of ringsShe had seen those before from the 1st visit in which she said the rings were smaller than the ones she had! There is too much dishonesty from [redacted] and sowe are gonna take the loss on these rings and just leave our complaint in public record for good!!!
RE: ID [redacted] [redacted] Acc# [redacted] Dear [redacted] ***, Upon receipt of the complaint launched in reference to [redacted] purchase, I took immediate action and contacted Mr [redacted] to assure him that customer satisfaction is #with us here at Milestonz JewelersWe have had multiple conversation on the phone leading up to Mr [redacted] ’s visitI have cleared up the main concern Mr [redacted] had on all three items he purchased for a total of $before taxes and warrantyMr [redacted] acknowledged that his items purchased are in fact a combination of item being Gold and the remaining items are in SilverThis information was exact to what Mr [redacted] purchasedThe comment made to the merchandise not being as what was listed on the contract was found to be incorrect on his partThere was no foul play on Milestonz partI have offered to even exchange Mr [redacted] ’s items for item priced at $Milestonz’s will pay for the alteration charges as wellMr [redacted] acknowledges that Milestonz Jewelers does not offer a refund policyWe have made notations on Mr [redacted] ’s account that if he decides to accept our generous offer, He has a day window to do soSincerely, [redacted] General Manager
I am rejecting this response because: [redacted] just informed my wife that the case was dropped in their favorThen he went on to say come in for an upgrade to worth of ringsShe had seen those before from the 1st visit in which she said the rings were smaller than the ones she had! There is too much dishonesty from [redacted] and sowe are gonna take the loss on these rings and just leave our complaint in public record for good!!!