I apologize for the delay in replying to your 12/letter, but I didn't receive it until after the holiday break and had to look into the situationI believe there must have been some misunderstanding between MrHonchell and [redacted] *** [redacted] signed a month contract (copy enclosed) for martial arts lessonsAfter only months she wanted to cancelWe don't offer "buy-outs" but we will usually offer an equal amount of time at no charge if/when the student returnsI believe [redacted] told MrHonchell she would just "cancel her card" if he didn't agree to let her quitHe doesn't recall exactly what was said so I am willing to refund her November payment(Which she has already disputed and charged back to us; I will let that stay reversed and not dispute it.) I hope that satisfactorily resolves this complaintIf you have any questions, feel free to contact me
I apologize for the delay in replying to your 12/22 letter, but I didn't receive it until after the holiday break and had to look into the situation. I believe there must have been some misunderstanding between Mr. Honchell and...
[redacted] signed a 6 month contract (copy enclosed) for martial arts lessons. After only 2 months she wanted to cancel. We don't offer "buy-outs" but we will usually offer an equal amount of time at no charge if/when the student returns. I believe [redacted] told Mr. Honchell she would just "cancel her card" if he didn't agree to let her quit. He doesn't recall exactly what was said so I am willing to refund her November payment. (Which she has already disputed and charged back to us; I will let that stay reversed and not dispute it.) I hope that satisfactorily resolves this complaint. If you have any questions, feel free to contact me.
I apologize for the delay in replying to your 12/letter, but I didn't receive it until after the holiday break and had to look into the situationI believe there must have been some misunderstanding between MrHonchell and [redacted] *** [redacted] signed a month contract (copy enclosed) for martial arts lessonsAfter only months she wanted to cancelWe don't offer "buy-outs" but we will usually offer an equal amount of time at no charge if/when the student returnsI believe [redacted] told MrHonchell she would just "cancel her card" if he didn't agree to let her quitHe doesn't recall exactly what was said so I am willing to refund her November payment(Which she has already disputed and charged back to us; I will let that stay reversed and not dispute it.) I hope that satisfactorily resolves this complaintIf you have any questions, feel free to contact me
I apologize for the delay in replying to your 12/22 letter, but I didn't receive it until after the holiday break and had to look into the situation. I believe there must have been some misunderstanding between Mr. Honchell and...
[redacted] signed a 6 month contract (copy enclosed) for martial arts lessons. After only 2 months she wanted to cancel. We don't offer "buy-outs" but we will usually offer an equal amount of time at no charge if/when the student returns. I believe [redacted] told Mr. Honchell she would just "cancel her card" if he didn't agree to let her quit. He doesn't recall exactly what was said so I am willing to refund her November payment. (Which she has already disputed and charged back to us; I will let that stay reversed and not dispute it.) I hope that satisfactorily resolves this complaint. If you have any questions, feel free to contact me.