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Milford Mini-Storage

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Milford Mini-Storage Reviews (2)

Mitford Mini-Storage, Inchas verified that the charges assessed to the customer's account were and have been accurateOn August 12, when the customer made a payment, she states her balance was $At that time, her balance was actually $(afterdeducting her payment.) This would have been indicated on her payment receiptAt this time, the customer was ref used entry to her unit, as would any other customer It is our policy, which is clearly stated in the Rental Agreement, that access to the storage u nit is restricted when the customer has a past due balance.All procedures related to the sale of the customer's personal property were followed according to the Delaware Code governing Self StorageA certified letter was sent to the customer's last known address on July 2, and returned to our office "Unclaimed, Unable to Forward.'' Milford Mini-Storage, Incadvertised the auction according to the Delaware Code in a local newspaper of general circulation.On October 6,2014,the day prior to the auction, contact was made with the customer The customer agreed to come into the office that day to sign an "In Lieu of Sale" agreementThis would have prevented the customer's property from being sold, as long as she continued to make payments according to the agreementThe customer never came into the office to sign this agreement as discussed.It is our policy to make every effort to come to a resolution prior to the sale of a customer's possessionsWe are in the business of providing storage solutionsWe do not like to sell our customer's property We regret that we were unable to come to a resolution with this customer prior to the sale of her possessions

Response to Customer Concern [redacted] I have reviewed the customer's first and second response to complaint ID [redacted] . I personally spoke with all employees and reviewed the documentation. I maintain my previous response to this complaint. The Delaware Code governing Self Storage was followed with regards to the sale of this customer's personal property. There was no motive or profit gained, monetary or otherwise, to sell this customer's personal property.

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