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Milford Nissan Reviews (3)

When we met with the sales associate, we spoke with him AT LENGTH regarding my need for a car that would be good in the snow. When he asked me what was the most important thing I was looking for, I said that it had to have AWD and drive well in the snow. I am an essential hospital employee and have to commute to work regardless of road conditions. I also live on an extremely steep hill and had trouble getting home during winter weather in my previous vehicle.

We came to the dealership looking for a Juke SV AWD because we had read about its ability to drive in winter weather. There were no Juke SVs on the lot, so the sales associate showed me a Juke Nismo, which seemed to meet all of my needs. I liked the upgraded features of the Nismo, but asked for verification that it had AWD and would be good in the snow. I was assured that it was. Because of this, I purchased the Nismo and drove it home on November 1st.

Upon reading the manual and specifications of my car at home, I realized that the Nismo comes equipped with summer tires. I was not familiar with summer tires, so I decided to do some research. I read online that summer tires were not suitable for winter driving. I promptly called and emailed the dealership to get more information. When I finally received a call back, the sales associate assured me that the summer tires would be perfectly safe in the snow. He said that they sold many Nismos last year and didn't receive a single complaint about winter driving. I asked him to verify this because I am currently 33 weeks pregnant and do not want to put me or my child in any danger. He reiterated that the car would be safe with the tires that are on it.

I decided to do more research. First, I called the tire manufacturer, Continental. They told me that summer tires ARE NOT safe to drive in the winter, and that they shouldn't even be on the car when the temperature dips below 45 degrees due to the rubber compound. They said that I would have trouble even driving in a straight line in snow or ice. I then called three other area Nissan dealerships who confirmed this exact statement. Finally, I called the service department at Milford Nissan without revealing my identity. Even they agreed that the tires were unsafe in the winter.

I called the sales associate and presented him with this information. At first, he profusely apologized and said he had "no idea" the tires were summer tires. He said he would have to call me back. When he did, he said that he spoke with his manager and because my car had AWD, the summer tires would be fine in the winter. This is simply untrue. He said that the other dealerships were misinforming me because they are Milford Nissan's competitors (even though I didn't tell the other dealerships why I was calling). He again assured me that the car and tires would be safe for me and my baby in the winter. We met with the general manager this weekend who 100% agreed with the sales associate.

I had no other option but to spend almost $1000 on all-season tires (not from Nissan) in order to keep my family safe in spite of what I was being told. I am afraid for the other families who may have bought a Juke Nismo from this dealership not aware of the summer tires. This type of misinformation could lead to injury and death.

Purchased a vehicle Feb 25, dealing with a power steering issue since then, discovered a work order stating the issue happen prior to purchase.I purchased a 04 Honda accord i4 from Milford Nissan on Feb 25th and since that date I have had my vehicle in for service 6 times and the dealership keeps saying they cannot duplicate the problem or they cannot verify there is a problem. While driving the vehicle the power steering locks up and it is nearly impossible to turn the vehicle. After a few minutes or miles the vehicle's power steering will start to work again. I have pictures and videos of the car's problem occurring, yet the answer I keep getting is "Well we cannot duplicate the issue therefore we cannot do anything". I have had an independent mechanic able to duplicate the problem and give his diagnosis, yet they would not do that repair until I had the Attorney General's office start communicating with them. However now I found a work order that got lost in papers for a used car inspection from prior to my purchase. In this work order they note that the vehicle's power steering system was in fact leaking. The [redacted] continually changes his story around when it comes to this vehicle. First he states the vehicle didn't leak during my visits, then states it only leaked because I overfilled it, I emailed him pictures from the between visits of it leaking when the system was at the appropriate full level. I have asked him why am I dealing the car when the problem is confirmed to have existed prior to purchase and I yet to get a response. Please help me.Desired SettlementI don't want to get more than what I deserve, so I just want them to refund what I paid for the vehicle due to the aggravation. If I had seen the work orders from before the purchase I never would have purchase the vehicle from the beginning. Business' Initial Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]Prior to customer purchasing the vehicle, the dealership performed a used car inspection and noted power steering fluid leak, which is the document he is referring to. Also prior to his inspection the customer took the vehicle to his mechanic and had his mechanic perform an inspection of the vehicle. His mechanic made a list of what was wrong with the vehicle and an estimate to repair those issues. Customer as I was told by old used car manager wanted his mechanic to do the work, so we put on the two tires prior to sale, and cut a check to the customer for the amount requested to have his mechanic repair what he found wrong with the vehicle. Customer came in complaining 3/5/13 of p/s fluid leak, found leaking at line, declined by used car manager not safety, topped off fluid. 3/20/13 car came back in with leak and sales manager approved replacement of clamps, cleaned and road tested 30 miles no leaks, and all secured. 3/26/13 complaining p/s leak found the new clamps were backed off causing leak, we re secured and drove another 50 miles and no leak. 4/3/13 came in complaining of p/s issue and we test drove vehicle again and could not duplicate customers concern. 4/15/13 came in complaining still occurring, and fluid coming out of reservoir. When it came in fluid was overfull to the top, spoke with customer and he admitted he filled it to the top. We adjusted the fluid level to specification and test drive could not get to leak or have issue with p/s getting tight. Technician drove over night and locally, and then the [redacted] test drove vehicle home with customers authorization and could not duplicate concern. We drove over 150 miles and car was fine so we re cleaned vehicle and filled with gas. Customer then contacted AG office, and in conversation with AG office he was brining up a repair procedure he found online and his mechanic mentioned, but from the 3 visit on he was bringing up lemon law, we were not going to make any repair attempts without duplicating the customers complaint. We have probably driven vehicle over 300 miles trying to duplicate his concern. So in conversation with AG office we agreed to put in this p/s o ring that the customer requested for us to replace. We ordered part from Honda 5/7/13 but the customer had to pick up his vehicle before part arrived, we have had emails back and forth with customer to get vehicle in for the part to be installed. You would think if this was a big safety issue customer would not take weeks to bring vehicle back in for the part we ordered per his request. As per conversation with AG office when talking to them, customer did not inform him that he took it to and had his mechanic do all the work he found wrong with the vehicle prior to purchase, that all the dealership did was replace two tires. As to the pictures of fluid being on top of reservoir, there is now way to know if customer was filling fluid and spilled fluid. His video he took is of his car sitting in drive way while he is turning the wheel, no way to tell if vehicle is running. The customer also stated that we have not responded back to him, but we have the emails back with customer and we spoke to customer for authorization during visits to drive his vehicle. From the dealerships perspective we are here to fix the customers vehicle once we can duplicate the concern, if we can not duplicate the concern we can not make a repair attempt. We need to feel what is happening to determine what is going on with vehicle, and until then we can not make a repair. We stand behind our work, and to do so, you need to first duplicate the concern to diagnose the problem, and then repair the problem. Customer also made a complaint we denied him a rental car while his car was in for service, but you have to be 25 to get a rental which the customer is not. Consumer's Final Response I do not know why the dealership continually tries to pawn off the power steering issue onto my mechanic. When I brought the vehicle to him the engine bay was steam cleaned and there was no way he could see any leaks. I have dealt with this issue far too long and the [redacted] and [redacted] of the company seem to not care at all. The [redacted] has never replied my email and the [redacted]r hasn't replied to me since 5/8/13.Business' Final Response [redacted], JUST FOR YOUR KNOWLEDGE ON 6/6/13 MILFORD NISSAN PURCHASED THE HONDA ACCORD BACK FROM [redacted].THANK YOU

When we met with the sales associate, we spoke with him AT LENGTH regarding my need for a car that would be good in the snow. When he asked me what was the most important thing I was looking for, I said that it had to have AWD and drive well in the snow. I am an essential hospital employee and have to commute to work regardless of road conditions. I also live on an extremely steep hill and had trouble getting home during winter weather in my previous vehicle.
We came to the dealership looking for a Juke SV AWD because we had read about its ability to drive in winter weather. There were no Juke SVs on the lot, so the sales associate showed me a Juke Nismo, which seemed to meet all of my needs. I liked the upgraded features of the Nismo, but asked for verification that it had AWD and would be good in the snow. I was assured that it was. Because of this, I purchased the Nismo and drove it home on November 1st.
Upon reading the manual and specifications of my car at home, I realized that the Nismo comes equipped with summer tires. I was not familiar with summer tires, so I decided to do some research. I read online that summer tires were not suitable for winter driving. I promptly called and emailed the dealership to get more information. When I finally received a call back, the sales associate assured me that the summer tires would be perfectly safe in the snow. He said that they sold many Nismos last year and didn't receive a single complaint about winter driving. I asked him to verify this because I am currently 33 weeks pregnant and do not want to put me or my child in any danger. He reiterated that the car would be safe with the tires that are on it.
I decided to do more research. First, I called the tire manufacturer, Continental. They told me that summer tires ARE NOT safe to drive in the winter, and that they shouldn't even be on the car when the temperature dips below 45 degrees due to the rubber compound. They said that I would have trouble even driving in a straight line in snow or ice. I then called three other area Nissan dealerships who confirmed this exact statement. Finally, I called the service department at Milford Nissan without revealing my identity. Even they agreed that the tires were unsafe in the winter.
I called the sales associate and presented him with this information. At first, he profusely apologized and said he had "no idea" the tires were summer tires. He said he would have to call me back. When he did, he said that he spoke with his manager and because my car had AWD, the summer tires would be fine in the winter. This is simply untrue. He said that the other dealerships were misinforming me because they are Milford Nissan's competitors (even though I didn't tell the other dealerships why I was calling). He again assured me that the car and tires would be safe for me and my baby in the winter. We met with the general manager this weekend who 100% agreed with the sales associate.
I had no other option but to spend almost $1000 on all-season tires (not from Nissan) in order to keep my family safe in spite of what I was being told. I am afraid for the other families who may have bought a Juke Nismo from this dealership not aware of the summer tires. This type of misinformation could lead to injury and death.

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Description: Auto Dealers-New Cars

Address: 320 E Main St, Milford, Massachusetts, United States, 01757-2808

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