Milford Regional Medical Center

The emergency room wait is brutal. When I asked after 2.5 hours if there was a list or any status the answer was a rude no. After 4 hours I was told that it said 4-5 hours on the portal (1st time I heard about the portal). That info should be posted in the ER, or a QR code showing people where to get an update. Patients should get that info on arrival. Most people understand how tough it is to triage & that other people may be sicker. Giving pleasant information would make a huge difference. I volunteered here in the past & very disappointed with the callous treatment in the ED waiting room. Like others, should be 0 stars but you are required to give a star to review

received a collection notice from a 3rd party collection agency. had NO prior contact from Milford that a debt was owed. Have just received notice from a collection agency that I owe a debt from LAST [redacted] 2014. Had NO prior contact from the debtor Milford that any money was owed. I work in collections and this is extremely upsetting and unprofessional to just put someone in collections w/out notifying them of their debt!!!Desired SettlementI want this debt mark wiped off my credit report as I was not notified that we owed any debt to this company ahead of time.Business Response Patient states no prior contact from MRMC - per review of account. MRMC does contract with an outside billing office that made attempts to contact the patient. The patient had received 4 letters and 6 messages were left for patient. Patient did make payments on their account on 3 different occasions [redacted] & [redacted] at this point there was still a balance of [redacted] which was transferred to our collection agency. Patient also states that she would like this debt mark off of her credit report. Milford Regional Medical Center did send this account to the collection agency however, we did not report this to any credit bureau nor will we. This bill should not be showing on Ms. [redacted]'s credit report.Thank you,[redacted]Milford Regional Medical CenterXXX-XXX-XXXX[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Patient has no knowledge of receiving any of the above correspondence that MRMC is speaking of. And no phone messages either. Pt would like copies of past correspondence sent to her for her financial records. Patient has been in touch with collection agency to take care of past due bill, after receiving an intial notice from the collection agency in early [redacted] 2015. Patient asserts that collection agency letter received in early [redacted] 2015 was the first piece of correspondence received in regards to past due balance.