Military Flight Travel, LLC

Dear [redacted] ***,Thank you for taking the time to communicate to us why our service did not meet your expectations.We appreciate the opportunity to address your needs and to provide the best solution available toresolve your issue as soon as possible.Specifically, in complaint number [redacted] , you state that you were unable locate the confirmationnumber of a new trip and felt that there was no reservation made for youIn your complaint, you arerequesting a refund.Please accept our sincerest apology for any trouble or inconvenience we have caused youWerefunded your payment on 1/26/2016, and we believe we resolved this matter with you and yourfamily.As with any business like ours, the greatest advertising we can have is word of mouth from asatisfied customerIt’s our goal to retain you as a satisfied customer and will hope to serve youagain in the future.Thank you, [redacted] ***Military Flight Travel, LLC [redacted] Contact information

Please see attachedDear Sir or Madam, Thank you for taking the time to communicate to us why our service did not meet [redacted] ’s (complaint number [redacted] ) expectations We appreciate the opportunity to address the complaint and to provide the best solution available to resolve this issue as soon as possible Specifically, in complaint number [redacted] , [redacted] stated that he she was waiting for a refund since August and that she was given the run-aroundAbove all she wanted a refundWe work with many different lenders and in this instance we are unable to recoup her overpayment in a timely mannerWe have since sent her the refund due and hope that this meets to her satisfactionAs with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer It’s our goal to retain her as a satisfied customer and will hope to serve her again in the future Thank you, [redacted] Military Flight Travel, LLC [redacted]

Thank you for taking the time to communicate to us why our service did not meet your expectations.We appreciate the opportunity to address your needs and to provide the best solution available toresolve your issue as soon as possible.Specifically, in complaint number [redacted] , you state that your trip was cancelled for unknownreasonsIn your complaint, you are requesting a billing adjustment.Please accept our sincerest apology for any trouble or inconvenience we have caused youWhenyou signed our contract the cancelation fees and policies were clearly spelled outHowever, once welearned your trip was cancelled for overbooking, and as we do not issue refunds per our contract weagreed to pay part of the difference in costThis billing adjustment was made on November 8, 2015.As with any business like ours, the greatest advertising we can have is word of mouth from asatisfied customerIt’s our goal to retain you as a satisfied customer and will hope to serve youagain in the future.Thank you, [redacted] ***Military Flight Travel, LLC [redacted] Contact information

Our company pays booking fees, as well as other supplementary fees, so that we can ensure the itinerary that the customer has requested will be reservedThe lenders that we deal with set the repayment terms based upon the customer’s current credit status Our goal is to provide our customers with best possible services we can, based on their credit history and financial status at the time the customer submits the application We always encourage our customers to review the contract documents so that they are fully aware of all costs involved in the transaction The customer is given the option to cancel their contract on the same business day with no penalty or fees Hopefully this will help to clear up any misunderstanding or misinterpretation of the services we provide

Thank you for taking the time to communicate to us why our service did not meet your expectations.We appreciate the opportunity to address your needs and to provide the best solution available toresolve your issue as soon as possible.Specifically, in complaint number ***, you state that you
were unable to purchase a new tripand refinance it with an old tripIn your complaint, you are requesting that we book you a new flightthat we refinance with your old trip.Please accept our sincerest apology for any trouble or inconvenience we have caused youWe workwith many different lenders and in this instance we are unable to refinance your trip because theprevious lender is unwilling toAs far as a new trip, we are more than happy to let you book a newtrip and according to our records you would have up to $4,to make such a trip.As with any business like ours, the greatest advertising we can have is word of mouth from asatisfied customerIt’s our goal to retain you as a satisfied customer and will hope to serve youagain in the future.Thank you,*** ***Military Flight Travel, LLC***Contact information

Thank you for taking the time to communicate to us why our service did not meet your expectations.We appreciate the opportunity to address your needs and to provide the best solution available toresolve your issue as soon as possible.Specifically, in complaint number
***, you state that you were unable to purchase a new tripand refinance it with an old tripIn your complaint, you are requesting that we book you a new flightthat we refinance with your old trip.Please accept our sincerest apology for any trouble or inconvenience we have caused youWe workwith many different lenders and in this instance we are unable to refinance your trip because theprevious lender is unwilling toAs far as a new trip, we are more than happy to let you book a newtrip and according to our records you would have up to $4,to make such a trip.As with any business like ours, the greatest advertising we can have is word of mouth from asatisfied customerIt’s our goal to retain you as a satisfied customer and will hope to serve youagain in the future.Thank you,*** ***Military Flight Travel, LLC***Contact information

Thank you for taking the time to communicate to us why our service did not meet your expectations.We appreciate the opportunity to address your needs and to provide the best solution available toresolve your issue as soon as possible.Specifically, in complaint number
***, you state that your trip was cancelled for unknownreasonsIn your complaint, you are requesting a billing adjustment.Please accept our sincerest apology for any trouble or inconvenience we have caused youWhenyou signed our contract the cancelation fees and policies were clearly spelled outHowever, once welearned your trip was cancelled for overbooking, and as we do not issue refunds per our contract weagreed to pay part of the difference in costThis billing adjustment was made on November 8, 2015.As with any business like ours, the greatest advertising we can have is word of mouth from asatisfied customerIt’s our goal to retain you as a satisfied customer and will hope to serve youagain in the future.Thank you,*** ***Military Flight Travel, LLC***Contact information

Dear *** ***,Thank you for taking the time to communicate to us why our service did not meet your expectations.We appreciate the opportunity to address your needs and to provide the best solution available toresolve your issue as soon as possible.Specifically, in complaint number ***,
you state that you had to cancel a trip due to medicalreasonsIn your complaint, you are requesting a billing adjustment.Please accept our sincerest apology for any trouble or inconvenience we have caused youWhenyou signed our contract the cancelation fees and policies were clearly spelled outHowever, once themedical grounding was prescribed by his doctor, the airline refunded us and in turn we havecancelled this loan completely and you no longer have any payment to makeThis cancellation andbilling adjustment was made on April 19, 2016.As with any business like ours, the greatest advertising we can have is word of mouth from asatisfied customerIt’s our goal to retain you as a satisfied customer and will hope to serve youagain in the future.Thank you,*** ***Military Flight Travel, LLC***
Contact information

Please see attached.Dear Sir or Madam,Thank you for taking the time to communicate to us why our service did not meet *** ***’s (complaint number ***) expectations. We appreciate the opportunity to address the complaint and to provide the best solution available to resolve this
issue as soon as possible. Specifically, in complaint number ***, *** *** stated that he she was waiting for a refund since August and that she was given the run-aroundAbove all she wanted a refund.We work with many different lenders and in this instance we are unable to recoup her overpayment in a timely mannerWe have since sent her the refund due and hope that this meets to her satisfaction.As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain her as a satisfied customer and will hope to serve her again in the future. Thank you,*** ***Military Flight Travel, LLC***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAlthough I accept the response from the business I will not be using their servicesWe figured out another way to obtain the funds we needed and we purchased the plane ticket for the Delta Airlines flights we wanted through a local Travel Agent in Duluth, GeorgaTotal cost: $2,I see no reason to pay back double what the ticket costs to purchase through Military Flight TravelAlso once I am done with paying off Murry Bank for the previous flight funded through Military Flight Travel I will not consider Military Flight Travel for my travel plans again
Regards,
*** ***

Dear *** ***,Thank you for taking the time to communicate to us why our service did not meet your expectations.We appreciate the opportunity to address your needs and to provide the best solution available toresolve your issue as soon as possible.Specifically,
in complaint number ***, you state that you had to cancel a trip due to medicalreasonsIn your complaint, you are requesting a billing adjustment.Please accept our sincerest apology for any trouble or inconvenience we have caused youWhenyou signed our contract the cancelation fees and policies were clearly spelled outHowever, once themedical grounding was prescribed by his doctor, the airline refunded us and in turn we havecancelled this loan completely and you no longer have any payment to makeThis cancellation andbilling adjustment was made on April 19, 2016.As with any business like ours, the greatest advertising we can have is word of mouth from asatisfied customerIt’s our goal to retain you as a satisfied customer and will hope to serve youagain in the future.Thank you,*** ***Military Flight Travel, LLC***
Contact information

Our company pays booking fees, as well as other supplementary fees, so that we can ensure the itinerary that the customer has requested will be reserved. The lenders that we deal with set the repayment terms based upon the customer’s current credit status.  Our goal is to provide our customers...

with best possible services we can, based on their credit history and financial status at the time the customer submits the application.  We always encourage our customers to review the contract documents so that they are fully aware of all costs involved in the transaction.  The customer is given the option to cancel their contract on the same business day with no penalty or fees.  Hopefully this will help to clear up any misunderstanding or misinterpretation of the services we provide.

Thank you for taking the time to communicate to us why our service did not meet your expectations.We appreciate the opportunity to address your needs and to provide the best solution available toresolve your issue as soon as possible.Specifically, in complaint number [redacted], you state that your...

trip was cancelled for unknownreasons. In your complaint, you are requesting a billing adjustment.Please accept our sincerest apology for any trouble or inconvenience we have caused you. Whenyou signed our contract the cancelation fees and policies were clearly spelled out. However, once welearned your trip was cancelled for overbooking, and as we do not issue refunds per our contract weagreed to pay part of the difference in cost. This billing adjustment was made on November 8, 2015.As with any business like ours, the greatest advertising we can have is word of mouth from asatisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve youagain in the future.Thank you,[redacted]Military Flight Travel, LLC[redacted]Contact information

Website required to leave name and callback number, which originated in a city outside business address. Individual on phone claimed to be a financing company which works with military members and first had to speak directly to a military member to conduct business. Afterwards, the individual asked prying personal information including banking institution, date of separation, birth date, address, middle name, service status information, and authorization to set up an allotment, all of which was "required" to find the best deal for travel services.

Please see attached.
Dear Sir or Madam,
Thank you for taking the time to communicate to us why our service did not meet [redacted]’s (complaint number [redacted]) expectations.  We appreciate the opportunity...

to address the complaint and to provide the best solution available to resolve this issue as soon as possible. 
Specifically, in complaint number [redacted], [redacted] stated that he she was waiting for a refund since August and that she was given the run-around. Above all she wanted a refund.
We work with many different lenders and in this instance we are unable to recoup her overpayment in a timely manner. We have since sent her the refund due and hope that this meets to her satisfaction.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   It’s our goal to retain her as a satisfied customer and will hope to serve her again in the future. 
Thank you,
[redacted]
Military Flight Travel, LLC
[redacted]

Dear [redacted],Thank you for taking the time to communicate to us why our service did not meet your expectations.We appreciate the opportunity to address your needs and to provide the best solution available toresolve your issue as soon as...

possible.Specifically, in complaint number [redacted], you state that you were unable locate the confirmationnumber of a new trip and felt that there was no reservation made for you. In your complaint, you arerequesting a refund.Please accept our sincerest apology for any trouble or inconvenience we have caused you. Werefunded your payment on 1/26/2016, and we believe we resolved this matter with you and yourfamily.As with any business like ours, the greatest advertising we can have is word of mouth from asatisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve youagain in the future.Thank you,[redacted]Military Flight Travel, LLC[redacted]Contact information

Mr [redacted] signed a contract with us in April 2016 for a stay at a resort. The 2 night stay was for 4/22/2016 through 4/24/2016 was booked on 4/19/2016, the same day that the contract was signed. The hotel’s cancellation policy is as follows: "If you need to cancel your reservation, you will be...

refunded your deposit less 15% of your deposit so long as you cancel up to 7 days prior to your arrival date. If you cancel up to 4 days prior to arrival, then you will be refunded your deposit less 30% of your deposit. If your plans change at the last minute (within 3 days of arrival), call us and we’ll try to rebook your trip for different dates." Since the hotel was book only a few days before check-in, we only received a partial credit for the stay. We let the customer know he would have 2 years to use the credit. The customer contacted us at the end of January 2017 saying they had a credit to use. The customer’s new travel plans were more expensive than the partial credit that had been given to us, so he opted to apply for the lender to cover the difference, however, he was turned down. The customer decided to wait and use the credit for a trip to be taken in April. On Feb 1st, our booking agent was able to get an additional refund amount sent to us, giving the customer an additional credit amount. Spoke with the customer on February 21st and told the customer we were still waiting on the funds for the additional credit amount. Customer spoke with an employee later in the week who gave them false information, saying their credit was ready to use. He did not have the resources to see this information. On the 27th, one of our other employees contact the customer to let them know that they were given false information. Understandably, the customer was unhappy. We let the customer know, he will still have his credit to use once it’s made available to us. Holly, our booking agent, let the customer know his credit was available on 3/15/2017 and went over a flight with the customer. On 3/17/2017, the customer called in and requested the flights he had gone over with her be booked, so they were.   We do not take advantage of our customers. We are a travel agency who works with a lender to provide our customers with travel needs that they can’t afford at the time of purchase. Most of our customers are booking last minute emergency trips, expensive trips home to visit family, or large family vacations. We are able to provide our customers with a monthly payment plan, typically with no money due up front. During our application process and when we are quoting whatever travel needs were requested, we tell ALL of our customers multiple times that if they are able to purchase the travel out of pocket, they will find cheaper pricing. We let them know that the quote they are receiving is a quote for a financed amount.

Our company pays booking fees, as well as other supplementary fees, so that we can ensure the itinerary that the customer has requested...

will be reserved. The lenders that we deal with set the repayment terms based upon the customer’s current credit status.  Our goal is to provide our customers with best possible services we can, based on their credit history and financial status at the time the customer submits the application.  We always encourage our customers to review the contract documents so that they are fully aware of all costs involved in the transaction.  The customer is given the option to cancel their contract on the same business day with no penalty or fees.  Hopefully this will help to clear up any misunderstanding or misinterpretation of the services we provide.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Although I accept the response from the business I will not be using their services. We figured out another way to obtain the funds we needed and we purchased the plane ticket for the Delta Airlines flights we wanted through a local Travel Agent in Duluth, Georga. Total cost:  $2,125I see no reason to pay back double what the ticket costs to purchase through Military Flight Travel. Also once I am done with paying off Murry Bank for the previous flight funded through Military Flight Travel I will not consider Military Flight Travel for my travel plans again.
Regards,
[redacted]

Dear [redacted],Thank you for taking the time to communicate to us why our service did not meet your expectations.We appreciate the opportunity to address your needs and to provide the best solution available toresolve your issue as soon as possible.Specifically, in complaint number [redacted],...

you state that you were unable locate the confirmationnumber of a new trip and felt that there was no reservation made for you. In your complaint, you arerequesting a refund.Please accept our sincerest apology for any trouble or inconvenience we have caused you. Werefunded your payment on 1/26/2016, and we believe we resolved this matter with you and yourfamily.As with any business like ours, the greatest advertising we can have is word of mouth from asatisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve youagain in the future.Thank you,[redacted]Military Flight Travel, LLC[redacted]Contact information