They scheduled an installation date and time window and failed to show upThey also failed to contact me to notify me of thisThis has presented extreme hardship for me as I had to get a substitute teacher to cover my classes and I and my two children move out and renters move in on January
I was scheduled for countertop installation 11/No one ever showed up and when I called they just told me they cancelled my appointment and would be calling me back later that day to rescheduleI have not heard backNo one has answeredNo one has called backUpper management does not have a phone number and they will not transfer you to whoever owns or runs this placeI have no idea when I will be having counters installed
They have multiple complaints on their Yelp site as well with the same issues I am currently havingI have no kitchen and have not had one since May of this year and Pentagon is only dragging that out by promising to call me back and never calling backAny phone call goes to voicemail for the people they offer you to talk toMy kids don't get thanksgiving and I have to take another day off of work whenever they decide to show up
I placed an order with Pentagon Surfaces in September for new kitchen countertops and have had the worst experience I have ever had The customer service team doesn’t seem to have a sense of urgency about my issue eitherThe company Pentagon Surface literally laugh over the phone when you are explaining your issueI have had separate dates scheduled for installation and no shows up to ANY OF THEMI have taken days off work to be there for this installation and no one shows up or can provide me answersI’m tired of leaving multiple messages where no one returns callsI have had no kitchen sink no countertops for over a monthI need new countertop installed and Andrea and Katie who work for Pentagon have assigned installation dates on dates the company is not even open which was very alarmingThese women at Pentagon surfaces don't answer the phone now or return messagesPLEASE look into this company Immediately they seem to be trying to run circles around paying customers! Check there yelp reviews too!
Please help the Holidays are coming up and I don't have a functioning kitchen, I have to do dished in the bathroom sinkI can't keep taking time off work for the same installation!
They scheduled an installation date and time window and failed to show upThey also failed to contact me to notify me of thisThis has presented extreme hardship for me as I had to get a substitute teacher to cover my classes and I and my two children move out and renters move in on January
I was scheduled for countertop installation 11/No one ever showed up and when I called they just told me they cancelled my appointment and would be calling me back later that day to rescheduleI have not heard backNo one has answeredNo one has called backUpper management does not have a phone number and they will not transfer you to whoever owns or runs this placeI have no idea when I will be having counters installed
They have multiple complaints on their Yelp site as well with the same issues I am currently havingI have no kitchen and have not had one since May of this year and Pentagon is only dragging that out by promising to call me back and never calling backAny phone call goes to voicemail for the people they offer you to talk toMy kids don't get thanksgiving and I have to take another day off of work whenever they decide to show up
I placed an order with Pentagon Surfaces in September for new kitchen countertops and have had the worst experience I have ever had The customer service team doesn’t seem to have a sense of urgency about my issue eitherThe company Pentagon Surface literally laugh over the phone when you are explaining your issueI have had separate dates scheduled for installation and no shows up to ANY OF THEMI have taken days off work to be there for this installation and no one shows up or can provide me answersI’m tired of leaving multiple messages where no one returns callsI have had no kitchen sink no countertops for over a monthI need new countertop installed and Andrea and Katie who work for Pentagon have assigned installation dates on dates the company is not even open which was very alarmingThese women at Pentagon surfaces don't answer the phone now or return messagesPLEASE look into this company Immediately they seem to be trying to run circles around paying customers! Check there yelp reviews too!
Please help the Holidays are coming up and I don't have a functioning kitchen, I have to do dished in the bathroom sinkI can't keep taking time off work for the same installation!