Military Uniform Supply, Inc.

Initial Business Response /* (1000, 12, 2016/08/04) */
Customer was issued a credit on 6/for the amount requested ($24.98, Please see attached order & in particular the transaction history)Internal situation causing delays in issuing refunds has been correctedWe pride ourselves on good
customer service and we take seriously any complaints from our customersPlease let me know if there are any further actions that need to be taken
Best Regards,
*** ***
General Manager
Military Uniform Supply, Inc

Customer has extended service contract that covers engine and transmission attach is a copy of itUnfortunately, catalytic convertor is not cover under the warrantyA muffler shop will charge you for part and labor to replace the cat convertor, which you can call and check. Express muffler on ARDEN way916-484-is a good place to go toPart of owning a used car is to spend money on maintaining your own car

Company states: The consumer came in with a check engine light caused by ignition coils which we fixed and she was happy that we resolved it. She did purchase a warranty which covers the engine and transmission which we are still honoring. A year later she calls us and says that she is having issues...

with her catalytic converter. We told her that her warranty does not cover that and she then began using abusive language and I disconnected the call.

I am rejecting this response because: 1) It is a lie. I have been contacting the business once a month since 2 weeks after the purchase. After the first call, they started ignoring my number so I left multiple polite messages which were never responded to. 2) I do not use abusive or fowl language whatsoever, so I would not go against my morals and use it towards these cowards. They also never replaced any coils or spark plugs they claimed to have done because when my check engine light came on two weeks after the purchase I took it to a professional mechanic to have it checked and they mentioned the spark plugs needed to be changed and hadn't been for a very long time. This is America and I just don't understand how these crooks can make a living by ripping people off from their HARD EARNED cash. It is not fair that this problem  was existing when I purchased the teuck and they knew about it yet they still collected my money happily. I did not just now contact them, I have been trying to work this out for a very long time and they absolutely refuse to help me at all. The one thing they did tell me was that if I need to sell it than they would do me the favor and "make it pass smog" for $250. No thank you. You STOLE enough of my honestly earned money. I will not let this go until they make it right. They know the truth and go to bed every night knowing they steal Americans' money. That's what they came here for and they need to leave like Donald Trump says!!!

I am rejecting this response because: Yes I understand that part of owning a used vehicle is paying to maintain it, but also selling used vehicles should include being honest and being fair. I have taken the truck to a couple of places and tthey said there is no way possible they can give an estimate for the converter because they have to type in the information from the under the hood sticker which my truck does not have. I really don't know what the point in the Revdex.com is. My problem is not getting resolved. In fact I am even being harrassed now by these guys from Salem Auto Sales. [redacted] has been prank calling me. I called back once to see who it was and it was him. He told me "Sorry I had the wrong number, I was trying to call the Revdex.com."  Along with some other rude comments. We are not in middle school so I dont think prank calling is the answer. This is harrassment and I am currently looking into what I can do about it. I still don't see how these guys can  get away with this. [redacted] keeps mentioning the warrantee that I purchssed as if he is doing something good for me. He is not. I purchased a third party warrantee for $1200.00 that has nothing to do with him. Like I said I am not stopping until I am satisfied. I hope in the future the US comes up with better ways to stop people from being able to do things like this. The funniest part about this is that when I was looking at the truck deciding if I should buy it, [redacted] even told me, my husband and my cousin that all 3 converters were replaced. Obviously none of us are mechanics and we had no way of knowing when we were there. With that being said, and having the check engine light come on 17 days after purchasing, it is so so obvious they knew about the problem. [redacted] also claims that they have no mechanic there because they are not licensed to, which I know because I did some research and called the DMV investigater :) They are commiting fraud in so mamy ways. When I was there and the check engine light came on, [redacted] said let me go get my mechanoc whoch he said his name was [redacted] also and they hoomed up the machine to the truck. I saw the code '430' but they said that meant a coild needed to be replaced. Well anyone can look it up themselves and see it is for the converter. I didn't know at the time. So he said his mechanic was going to change the coil. This took them 3 hours!!! They are crooks and its all a big scam!! These guys are seriously ripping people off right before their eyes. I feel very unsafe driving this vehicle and I want my money back. I would allow them to make a reasonable offer rather than a full refund. I will not let this be forgotten about. I work hard for my money to support my family of five and I will not donate to these people that think they deserve all this money for free.