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Mill Basin Cleaners

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Mill Basin Cleaners Reviews (1)

Review: MILL BASIN CLEANERS has the worst customer service I have ever encountered before. On Saturday, November **,2014 I dropped off my coat with them. There was nothing wrong with the coat when I dropped it off. I was simply cleaning it for the upcoming winter season. I read the washing instructions on the label that said dry clean only and handed it over to Mill Basin dry cleaning. On Monday, November **,2014 at 6:15pm I came to pick up my winter coat. As I arrived an employee was standing by the register awaiting my receipt. Once I gave it to him he returned my coat wrapped in plastic to show it was dry cleaned and asked for payment of $35.95. Being the honest consumer, I am I handed him the payment. However, before leaving I decided to check the cleaning done to my coat. When I opened the plastic wrapping I was surprised to see the same coat I gave in a week ago was no longer the same, it was dismantled. The deep black color was faded. The buttons that decorated the belt were melted off. The real fur hood was missing 75% of its fur. I asked for a [redacted]. The [redacted] appeared, I showed him all of the damages as he looked me in the eyes and said theres nothing wrong with it. That was clearly not true. It was obvious they used the wrong chemicals to clean my coat with and wouldnt admit it. I stood in the store for an hour begging for a receipt as proof of payment, a refund for the cleaning, and compensation for my un- wearable. The [redacted] told me Im not getting anything back as its not his fault my coat was cheap quality, the manufacturers. He then proceeded to kick me out of the store stating he has other customer orders to get to before closing and I was finished there. I left feeling vulnerable & helpless. He said that he cleaned the coat so he deserves to be paid for his work. However, what he really did was ruin my only favorite coat and take advantage of me. I trusted him with my belongings only for him to ruin my trust and not take fault. I am desperately seeking Revdex.com's assistance.Desired Settlement: My favorite winter coat is now garbage and they wont take responsibility for anything. I have pictures of the damages done as proof. The only thing I do not have now my warm coat for the cold brutal winter season ahead. I would like a full refund for the damaged cleaning I paid for of $35.95 and compensation for my winter coat of $450.00 paid. Total compensation of $485.95.

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Description: DRY CLEANERS - MOBILE

Address: 6616 Avenue U, Brooklyn, New York, United States, 11234

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