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Mill City Credit Union

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Initial Business Response /* (1000, 5, 2016/02/03) */
February 3, 2016
To Whom It May Concern,
This letter is in response to complaint #[redacted], received February 3rd, 2016. The complaint is regarding lack of response to a consumer request for name change and account closure.
We apologize...

for any confusion and inconvenience the complainant has experienced. We will conduct an internal investigation regarding this situation. We strive to provide excellent member service and this does not meet our expected business practice.
Our process to change a name requires a copy of the court document (such as a divorce decree) indicating a name change and a signed Member Service Request form indicating the new name and signature. Forms may be retrieved through our website or by calling a service representative. Forms need to be emailed (secure email only), faxed, or mailed back to us. We will forward a new form with specific instructions for the return to the complainant.
A manager will contact the complainant specifically to obtain the resolution being sought regarding the closure of the account.
Thank you for bringing this situation to our attention and we will be in contact with complainant within the next 24 hours.
Sincerely,
Mill City Credit Union

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Address: 10653 Wayzata Blvd, Minnetonka, Minnesota, United States, 55305-1528

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