Mill Creek Manor

Dear *** ***:We are in receipt of the follcomplaint submitted on 6/28/2017, ID of ***, by *** *** ***By way of introducing myself, I am the Property Manager for The Greens at Westgate, a *** Properties communityThe following is our response to said complaint.*** ***
had submitted a maintenance request on May 25, in regards to a smell in her spare bedroom, Our maintenance team went above and beyond to remove the smell stated to be in the spare bedroom, With the cooperation of the resident the issue has been resolved.To help further explain the original complaint was in regards to the second bedroom having a smellThis is not an emergency nor does it make the room and/or apartment inhabitableSince we strive to please all of our residents we pushed forward to get the issue rectified, Our maintenance team worked timely and diligently for a resolution, An air purifier had been placed in the home, a floor sealant had been applied to the subfloor, as well as the carpets being cleanedThe carpet in this particular home was brand new.I did reiterate that we do not compensate for any maintenance completed in the home, That is specified in clause 11) Condition Of Apartment; "Management is not responsible for any inconvenience or loss caused by repairs to the apartment."We did offer a rental credit for an electric increase if need be,Management did speak with the resident and *** *** on June 27, in which she stated the Issue was resolved, Thank you for your attention to this matter, Should you have any additional questions, please feel free to contact me at my office,Sincerely,Marlayna H***, Property Manager *** Properties (*** ***