Millan's Auto Body & Paint

Mr [redacted] brought me his truck for an estimate on door molding sThe original color on the molding s were beige/ pewterWhen he brought them to me they were black faded ,paint peeling That was his reason for bringing them to me to restore back to their original colorThere was reasons to remove the molding sOne , was the condition they were inSecond , it wasn't necessary for him to leave his truck while his molding s were being repairHe agree to the conditionsHe came back a few days later and we professionally installed his molding sThey were not brokenHe was happy with the work when he drove away in his truckHe did call me as few days later to tell me he wasn't happy with one molding because it had brokenI told him how can that beHe told me that when he opened both doors from the drivers side ,the left rear molding because it was separating a little from the door it brokeI did tell him that because the molding was separating I would take responsibility for that I will buy him a new one from City ChevroletThe molding cost me $I reinstalled it as a good courtesy of warranty on the workweek s later he comes to me to tell me that the other molding s were coming apartI told him sorry I can't give you warranty on thatYour molding s are holding good at a percent with OEM adhesive tape looking real good than from their original look from when he brought them to me He brought it to my attention that he wanted new ones and that he wanted me to buy them at a price of $ I told him noI only charged you$I already bought you on and now you want$dollars moreI refunded him his$ and see you later He came for his refund and told me he was taking me to court Any questions feel free to call me at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is my response to the businessAs a consumer I had an accident and thought I choose a reliable business to fix my vehicle [redacted] gave me the run around about everythingThe vehicle had to be fixed within at least days and it took him almost two months to fix my vehicleAt this time I did not have any other means of transportation to and from worketcHe promised several times that he would take care of the rental fees if I was to be charged in excess of what the insurance company coveredNEVER did he say he would take care of the fees if the insurance company were to reimburse himHe went with me to turn in the rental vehicle and paid with a check then went and put a STOP PAYMENT on the check which is illegalI started to get bills stating that the bill was not paid so I contacted [redacted] I was almost taken to collections which I have proof of all of thisI just paid the bill myself and have proof of this tooMy lawyer instructed to try to have the insurance pay the fee since the business was not taking responsibility of what was owedThe amount owed was I spoke to a [redacted] Insurance Agent 4/named [redacted] regarding this matter and he said that when trying to talk to [redacted] the owner of the body shop and getting a detailed information why it took so long to have my vehicle repaired [redacted] stated that 1) He did not have enough workers to fix the vehicle 2) There were a lot of Holidays 3) Vehicle stat without being worked on [redacted] insurance was generous to reimburse me $so the amount I am out now is $I am not trying to collect money from different sources which is what [redacted] saidI am only trying to recover what is owed to me due to his negligence Regards, [redacted]

Mrs *** contact me through a referral .I went to her home to look at car, before I even took car she already had a car rental from *** car rental who was paying for itShe gave me keys to the car I came over with the towtruck I don't know what run around she is taking about Why is she saying that she had no transportation or ways to get around .she was provided with a car rental Don't make sense , just inventing stuff, please have her get her stuff straight, After one month of repairs , there was still some parts on back order, I immediately brought it to the attention of the insurance company, why , so that they can extend the car rental and be aware of the status of repairI never told her we were short staff It is very different when you tell someone ,we are waiting for parts it's Thanksgivings weekend , we not working see Next week .I'm giving employee s time off. Her insurance assure me that they were going to look into the matter to see if they will help us with a reimbursement they never didIt was not good on there partThevinsThe in of the other party started getting involved they told her they were helping her with a payment

Mr *** brought me his truck for an estimate on door molding sThe original color on the molding s were beige/ pewterWhen he brought them to me they were black faded ,paint peeling That was his reason for bringing them to me to restore back to their original colorThere was reasons
to remove the molding sOne , was the condition they were inSecond , it wasn't necessary for him to leave his truck while his molding s were being repairHe agree to the conditionsHe came back a few days later and we professionally installed his molding sThey were not brokenHe was happy with the work when he drove away in his truckHe did call me as few days later to tell me he wasn't happy with one molding because it had brokenI told him how can that beHe told me that when he opened both doors from the drivers side ,the left rear molding because it was separating a little from the door it brokeI did tell him that because the molding was separating I would take responsibility for that I will buy him a new one from City ChevroletThe molding cost me $I reinstalled it as a good courtesy of warranty on the workweek s later he comes to me to tell me that the other molding s were coming apartI told him sorry I can't give you warranty on thatYour molding s are holding good at a percent with OEM adhesive tape looking real good than from their original look from when he brought them to me He brought it to my attention that he wanted new ones and that he wanted me to buy them at a price of $ I told him noI only charged you$I already bought you on and now you want$dollars moreI refunded him his$ and see you later He came for his refund and told me he was taking me to court Any questions feel free to call me at ***

Mrs *** did bring her car for repairs to my shop , she was recommended by a relative during the month of November, we were in our last weeks of business in Spring Valley . The inspector of the Insurance company , came over to the shop to look at her vehicle , see the damages, pay
for the repairsThe insurance company made a party checkMy name and her nameI called her and recommended to take a picture of her driver's license email to me ,we scan it , use the power of attorney stamp to endorse check and be able to deposit at bank .this is a procedure that has been in place for a long time , if she wouldn't have agreed, she would have n otmailll me her driver's license Ialso advised her II was going to be moving the vehicle to the new locationDuring the time of closin gthe business and moving I was taking some time offgoing back and forth between my second home I n BaMex and San Diego .In no way affecting her repairs on her vehicle .I have employee working on her carWhen she would call me it was none of her businessi if I was in Mexico or San Diego .She was always welcome to come to the repair shop and look at her .No excuses .Her lying about me running a business out of,I don't know where does not make sense .Her insurance inspector came to look at the vehicle at the old address and new address Her lying again .Don't make senseI was sending her pictures of all the repairs as we went along with the repairs .We had aback order problem with one of her parts .I brought it to the attention of the insurance, why , because she was in a car rental , her time was running out , she needed to return the car backI told her I was going to talk to the insurance company to see if we can get an extension due to parts and holiday s interfering, we would get credit s if approveI did tell her don't stress,if necessary I can help with 2weeks ofrentallswhile I waited for approvalwhen we were done with herrepairs I met her at *** car rental to give her car and sheturnin car rental .Like everything else never had time to come to shop, I did write a check to *** Why , because I was told by them that they were going to reimburse me .I found out days later thaat they were not,they needed more time to look into the matter hi had no choice , I put a stop pay ontheocheckTo this da tethey have not given me credit ,she lied again saying that I got paid . About a month ago I started receiving calls from the insurance company of the other party thathit her ,asking me if I was the repair shop that did the repairs on her vehicleI said yes,whyBecause we have the attorney for *** *** asking us to pay her for the repair s plus cover her car rental .They told me that they paid for her rental while they were doing there investigation to see if their insured was at faultMrs *** trying to get money from different sources not right. She saying that *** taking her to collections , liedagain *** paid it , .So all this comes down to a car rental agreement .Has nothintg to do with her repairsany questions feel free to call me at 619379***

I gave him back his moneyComplete refundIf he wants to take me court because he thinks that's the solution than fine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I was not satisfy at all for the work that Mr, *** performed on my truck and some of the information that hr sumited is incorrect.I have the proof paper where he guaranty he work and signed,as I said I was not impressed at all with hes work done to the moldings and even him aknowledge that he screw up my moldings,I did not found any profetional work been done to my truck,I was so disatisfied with hes work that I will not take my truck back to him,Thats the reason that I took him to the small claims court,I have picttures of the moldings still sticking out of the doors in the truck plus the statement of warranty.that he signed.He signed that statement on march 3/1/2017.I will provide the court with pictures of the work he did

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is my response to the businessAs a consumer I had an accident and thought I choose a reliable business to fix my vehicle*** gave me the run around about everythingThe vehicle had to be fixed within at least days and it took him almost two months to fix my vehicleAt this time I did not have any other means of transportation to and from worketcHe promised several times that he would take care of the rental fees if I was to be charged in excess of what the insurance company coveredNEVER did he say he would take care of the fees if the insurance company were to reimburse himHe went with me to turn in the rental vehicle and paid with a check then went and put a STOP PAYMENT on the check which is illegalI started to get bills stating that the bill was not paid so I contacted ***I was almost taken to collections which I have proof of all of thisI just paid the bill myself and have proof of this tooMy lawyer instructed to try to have the insurance pay the fee since the business was not taking responsibility of what was owedThe amount owed was I spoke to a *** Insurance Agent 4/named *** regarding this matter and he said that when trying to talk to *** the owner of the body shop and getting a detailed information why it took so long to have my vehicle repaired*** stated that 1) He did not have enough workers to fix the vehicle 2) There were a lot of Holidays 3) Vehicle stat without being worked on*** insurance was generous to reimburse me $so the amount I am out now is $I am not trying to collect money from different sources which is what *** *** saidI am only trying to recover what is owed to me due to his negligence
Regards,
*** ***