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Millbury Rubbish Removal

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Millbury Rubbish Removal Reviews (4)

Company stopped service, we stopped paying, services billed in advance of service.Company sent invoice with late charges which wife has paid. When company came to pick up trash bin, they dumped the trash on the ground and left. Completely unacceptable, Open house on Sunday 4/14 and trash on ground.Desired SettlementI want owner to come out and pick up trash, refund of last payment.Business' Initial Response Customer was a poor paying account. After three months with no payment, Millbury Rubbish Removal suspended services. If the customer didn't want the trash on the ground on 4/14 for the open house, he had ample time to pick it up. Customer started service with Millbury Rubbish Removal on December 09, 2008. In reviewing records back to December 2010, customer never paid bill on time. Customer billed on 12/01/10 (due 12/30/10) for Jan,Feb & Mar 2011. Bill Not Paid. Customer Billed on March 1, 2011 (due 3/31/11) for April, May & June. Paid 3/31/11. Customer billed on June 1, 2011. Bill not paid. Customer billed on September 1, 2011 (Oct, Nov, Dec). Bill paid 9/16/11. Customer was billed on 12/01/11 for Jan,Feb & March 2012. No payment made. On March 1, 2012 Customer was billed for Apr, May & Jun. NO PAYMENT MADE. Service was suspended on 4/01/12 for non payment of two invoices (12/01 & 3/01)Customer was billed every quarter from March 1, 2012 through March 2013 for overdue balance for services rendered for Jan, Feb & March 2012. Balance for services rendered (Jan, Feb & Mar 2012) was $93.02. While making phone calls to delinquent accounts last month (prior to filing for collection), customer was reached by telephone. He agreed to pay the over due balance for services rendered to avoid collection activity. I agreed to removed ALL accumulated late charges and to retrieve my toter cart. Customer had been using the Millbury Rubbish Removal toter cart for one year by keeping it hidden behind his shed. When we arrived to remove it, it was filled with trash. We did not charge the customer for any final pick up and should not be accountable to pay the disposal related to his trash. Therefore, we left the trash on his property and removed our toter cart.If customer wants to pay in advance for a final pick up, we will accommodate him on a regular Tuesday route.Customer did not pay to have the trash in the barrel removed. He only paid for services rendered from Jan-March 2011. In addition, customer should have been billed for "use" of the Millbury Rubbish Removal toter cart at $26 per year (which is our customary rate included in trash collection fees) AND accumulated late charges for one year.

Difference of opinion led to end of service. She then stole [redacted] from me.Difference of opinion led to end of service. She would not refund pre-paid quarterly fee and when I told her to leave receptacle for next quarter she told me she would not do that and left with it. So...no refund and no service. She needs to fulfill service paid for or return money. She is guilty of theft. She is a vindictive horror and has no reason to steal from an ex customer because of a decision she doesn't agree with or like.Desired SettlementShe is a nightmare and made her decision to refuse me the service I pre-paid for. I have to make other arrangements so she needs to offer a refund. When she decided she would not continue service she stepped outside any stated "no refund" policy. She is a thief and frankly needs to assess her view of things. I am entitled to make a decision without incurring her wrath.Business Response MRR had been providing weekly trash service to the complainant for about ten years. For the last several years, when a customer had unacceptable recyclable items in their bin, we would toss the items in the trash (if found) Over the last several months, we have had to improve the quality of our recyclable materials per order of the processing facility. In [redacted] MRR sent out a letter to all customers explaining the recycling problems and solutions. Customers unanimously submitted feedback that we should leave unacceptable items behind, rather than charge an additional fee to throw them into the trash. In [redacted] our drivers began leaving items in customer's bins that were not recyclable so that they would recognize and not put them into the recycling bin again. We also updated our company [redacted] page with articles from the [redacted] and other trade publications to help educate our customers with the recycling problems. On [redacted] the complainant made a comment under one of our posts ending with "you set up you the inevitable decision". I responded very professionally and appropriately trying to explain our position and the complainant responded with "Unfortunate answer" and said to remove the MRR cart from his property. He then proceeded to make incessant comments under various other posts on the MRR FB page about recycling. By this time, I was concerned that this man was not stable and proceeded to remove our cart, as he instructed us to do. When I arrived at his property, I loaded the cart into the truck and proceeded to his door to advise him that the cart was removed by MRR and to try to have a conversation to resolve his misunderstanding about the recycling process... He was verbally belligerent during the conversation and chased me out of his driveway. Immediately, he began posting comments to the MRR [redacted] page and reported my comment trying to resolve the problem as harassment to [redacted] removed my resolution comment and sent me a notice that I would be deleted if harassment continues. (My comment was not harassment)By this time, I was truck driving again and my cell phone began blinging that I had messages. The complainant had obtained my private cell phone number and was texting me. I have no idea how he obtained my number because I keep it private. The complainant then went to "The [redacted] and posted a 99% inaccurate rant discrediting MRR. In the comment that I posted on ** to the complainant (that he had deleted for harassment), I referred him to the MRR policy page on our website that we do not offer refunds except in certain situations. This situation did not qualify for a refund. I offered to continue his service without our barrel until his payment had been depleted and refund ** for the lack of use of our barrel. (Many customers use their own barrels or put the bags to the curb for trash pick up.) Unfortunately, because of the events MRR does not want to leave our barrel on complainant's property. We believe that it will be damaged or "lost" by the time we needed to retrieve it in three months. As an additional option, if the complainant wants a similar barrel, MRR would be happy to sell him one for [redacted] cash or he could go to [redacted] and buy something similar. MRR would be happy to continue the complainant's weekly service until [redacted] However, complainant did not put any trash out to the curb on [redacted] Screen shots of ** and text messages have been taken and are available for the Revdex.com to further understand the sequence of events.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Her position is indefensible. She took away the container because she was angry.. No other reason. The agreement she keeps referring to included a container too. She changed the agreement over a temper tantrum, but refuses a refund for " business reasons". It is laughable. I told her that day she stormed up to my house and started arguing with me to leave the container and I would work off the fee she refuses to return. She made a decision on the spot to remove it despite it being part of the service. No way she said (or words to that effect) She escalated this whole mess. All because I responded to a thoroughly unprofessional posting she made on social media berating another customer and why I felt she had wronged me. I guess she can post what she wants but no one else. To expect me to pay additional funds at this time is ludicrous. Since I have made other arrangements now a refund is the only option for her if she can stop being angry enough to see some sense. I remember this company helping out my wife and I when we had been late with trash and recycle to the curb. They sent a truck back which was above and beyond. She was a woman fighting to establish herself in this business and I sang her laurels and supported her through thick and thin. To see her get so nasty like this is disappointment. I am not going to take her abuse anymore.

Difference of opinion led to end of service. She then stole [redacted] from me.Difference of opinion led to end of service. She would not refund pre-paid quarterly fee and when I told her to leave receptacle for next quarter she told me she would not do that and left with it. So...no refund and no service. She needs to fulfill service paid for or return money. She is guilty of theft. She is a vindictive horror and has no reason to steal from an ex customer because of a decision she doesn't agree with or like.Desired SettlementShe is a nightmare and made her decision to refuse me the service I pre-paid for. I have to make other arrangements so she needs to offer a refund. When she decided she would not continue service she stepped outside any stated "no refund" policy. She is a thief and frankly needs to assess her view of things. I am entitled to make a decision without incurring her wrath.Business Response MRR had been providing weekly trash service to the complainant for about ten years. For the last several years, when a customer had unacceptable recyclable items in their bin, we would toss the items in the trash (if found) Over the last several months, we have had to improve the quality of our recyclable materials per order of the processing facility. In [redacted] MRR sent out a letter to all customers explaining the recycling problems and solutions. Customers unanimously submitted feedback that we should leave unacceptable items behind, rather than charge an additional fee to throw them into the trash. In [redacted] our drivers began leaving items in customer's bins that were not recyclable so that they would recognize and not put them into the recycling bin again. We also updated our company [redacted] page with articles from the [redacted] and other trade publications to help educate our customers with the recycling problems. On [redacted] the complainant made a comment under one of our posts ending with "you set up you the inevitable decision". I responded very professionally and appropriately trying to explain our position and the complainant responded with "Unfortunate answer" and said to remove the MRR cart from his property. He then proceeded to make incessant comments under various other posts on the MRR FB page about recycling. By this time, I was concerned that this man was not stable and proceeded to remove our cart, as he instructed us to do. When I arrived at his property, I loaded the cart into the truck and proceeded to his door to advise him that the cart was removed by MRR and to try to have a conversation to resolve his misunderstanding about the recycling process... He was verbally belligerent during the conversation and chased me out of his driveway. Immediately, he began posting comments to the MRR [redacted] page and reported my comment trying to resolve the problem as harassment to [redacted] removed my resolution comment and sent me a notice that I would be deleted if harassment continues. (My comment was not harassment)By this time, I was truck driving again and my cell phone began blinging that I had messages. The complainant had obtained my private cell phone number and was texting me. I have no idea how he obtained my number because I keep it private. The complainant then went to "The [redacted] and posted a 99% inaccurate rant discrediting MRR. In the comment that I posted on ** to the complainant (that he had deleted for harassment), I referred him to the MRR policy page on our website that we do not offer refunds except in certain situations. This situation did not qualify for a refund. I offered to continue his service without our barrel until his payment had been depleted and refund ** for the lack of use of our barrel. (Many customers use their own barrels or put the bags to the curb for trash pick up.) Unfortunately, because of the events MRR does not want to leave our barrel on complainant's property. We believe that it will be damaged or "lost" by the time we needed to retrieve it in three months. As an additional option, if the complainant wants a similar barrel, MRR would be happy to sell him one for [redacted] cash or he could go to [redacted] and buy something similar. MRR would be happy to continue the complainant's weekly service until [redacted] However, complainant did not put any trash out to the curb on [redacted] Screen shots of ** and text messages have been taken and are available for the Revdex.com to further understand the sequence of events.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Her position is indefensible. She took away the container because she was angry.. No other reason. The agreement she keeps referring to included a container too. She changed the agreement over a temper tantrum, but refuses a refund for " business reasons". It is laughable. I told her that day she stormed up to my house and started arguing with me to leave the container and I would work off the fee she refuses to return. She made a decision on the spot to remove it despite it being part of the service. No way she said (or words to that effect) She escalated this whole mess. All because I responded to a thoroughly unprofessional posting she made on social media berating another customer and why I felt she had wronged me. I guess she can post what she wants but no one else. To expect me to pay additional funds at this time is ludicrous. Since I have made other arrangements now a refund is the only option for her if she can stop being angry enough to see some sense. I remember this company helping out my wife and I when we had been late with trash and recycle to the curb. They sent a truck back which was above and beyond. She was a woman fighting to establish herself in this business and I sang her laurels and supported her through thick and thin. To see her get so nasty like this is disappointment. I am not going to take her abuse anymore.

Company stopped service, we stopped paying, services billed in advance of service.Company sent invoice with late charges which wife has paid. When company came to pick up trash bin, they dumped the trash on the ground and left. Completely unacceptable, Open house on Sunday 4/14 and trash on ground.Desired SettlementI want owner to come out and pick up trash, refund of last payment.Business' Initial Response Customer was a poor paying account. After three months with no payment, Millbury Rubbish Removal suspended services. If the customer didn't want the trash on the ground on 4/14 for the open house, he had ample time to pick it up. Customer started service with Millbury Rubbish Removal on December 09, 2008. In reviewing records back to December 2010, customer never paid bill on time. Customer billed on 12/01/10 (due 12/30/10) for Jan,Feb & Mar 2011. Bill Not Paid. Customer Billed on March 1, 2011 (due 3/31/11) for April, May & June. Paid 3/31/11. Customer billed on June 1, 2011. Bill not paid. Customer billed on September 1, 2011 (Oct, Nov, Dec). Bill paid 9/16/11. Customer was billed on 12/01/11 for Jan,Feb & March 2012. No payment made. On March 1, 2012 Customer was billed for Apr, May & Jun. NO PAYMENT MADE. Service was suspended on 4/01/12 for non payment of two invoices (12/01 & 3/01)Customer was billed every quarter from March 1, 2012 through March 2013 for overdue balance for services rendered for Jan, Feb & March 2012. Balance for services rendered (Jan, Feb & Mar 2012) was $93.02. While making phone calls to delinquent accounts last month (prior to filing for collection), customer was reached by telephone. He agreed to pay the over due balance for services rendered to avoid collection activity. I agreed to removed ALL accumulated late charges and to retrieve my toter cart. Customer had been using the Millbury Rubbish Removal toter cart for one year by keeping it hidden behind his shed. When we arrived to remove it, it was filled with trash. We did not charge the customer for any final pick up and should not be accountable to pay the disposal related to his trash. Therefore, we left the trash on his property and removed our toter cart.If customer wants to pay in advance for a final pick up, we will accommodate him on a regular Tuesday route.Customer did not pay to have the trash in the barrel removed. He only paid for services rendered from Jan-March 2011. In addition, customer should have been billed for "use" of the Millbury Rubbish Removal toter cart at $26 per year (which is our customary rate included in trash collection fees) AND accumulated late charges for one year.

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Description: Rubbish & Garbage Removal

Address: PO Box 715, Millbury, Massachusetts, United States, 01527

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