We do apologize for the delay we are implementing new order management software from Tuesday, 5/8/through Tuesday 5/15/We sincerely apologize for the delay in processing We have canceled the order and voided the authorization for the card used
We do apologize, we have issued a full refund for the spoons However we still have not received any pictures of the spoons showing the item tarnished Please forward the pictures
Revdex.com: I'm sorry but I did not receive the shipping label via email Would you mind sending it again and letting me know when it was sent by calling me at [redacted] ? It might have gone to my junk email folder which is why I never got it I checked this folder to see if it was there and it only went back to 5/27/ If you don't want to do this, it's o.k I accept the refund that was issued Thank you so much for your help with this I really appreciate it! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope you have a great day! Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Pictures were requested by the business, but several pictures were already sent to the contact person I originally spoke with showcasing the issue Regards, [redacted]
This product is still out of stockThe color that the customer ordered is brown.The site clearly shows that brown cannot be ordered in the sizes that the customer requested only black is showing available to orderAs far as the pricing, they change without noticeThe current price on our site is $The customer is making reference to a price from April of Also at that time the product in the color brown could not be orderedOur system only can hold back orders for days and are automatically canceledThe customer does receive an email when the back order is canceled so they are awareWhat I can do for this customer is offer a 10% discount WHEN the item is back in stockAt this time there is no ETA from the manufacturer so it may not be until sometime in Qof 2016.I have also copied the disclaimer information clearly listed on our websiteInaccuracy DisclaimerFrom time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityOnline Stores, Increserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the return labelWhen I do, the hat will be returned with a tracking number held by meFurthermore, there is no credit for the label in my bank, thus, this is not an accurate statement either Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.For this matter to be resolved, I would like the company to pay for shipping fees as the item was defected when I received it I would have returned it within the return policy but I did not even use it until around March or April, I wouldn't even think that they would send something defective so why would I check to see if it leaked? Especially so much (one-half cup)!! I don't feel I'm being unreasonable as I am only asking that they pay for shipping each way It seems only fair to me How would one know that a teapot leaked that much until they used it? I don't understand why this is so hard for this company to understand Regards, [redacted]
Hello,I'm writing to let you know that I have not received the shipping labels from this company yet They said that they would pay for shipping the damaged teapot to them as well as the shipping costs to send me a new one and I haven't gotten anything from them Can you please find out when they are planning to take care of this?Thank you, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
I did finally receive a refund after you contacted the businessThank you so much for helping with this matter Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Advertise at a bargain price and not know when the order is placed that the items are out of stock They attempt to provide that status to their customers when they use the "self-service" process without a sales representative I can't help believing the items were misrepresented in their advertisement and my order brought it to their attention of their advertising error (I would think Revdex.com should be concerned with advertising) Offer a 10% discount actually cost me more since one coat by itself requires I now pay shipping- where I was offered and they placed the order for two coats -and free shipping for about the same price When the order was made by the sales rep, I believed I had a contractual responsibility to make good with a payment for that transaction The company must have considered this as well or they would not required payment in advancea valid credit card to receive charges If not, why don't they offer payment when received to a satisfied customer We all know why because the trust level is not there So why should my position be any different? They made the order (and why didn't their automated inventory system not work then) to which obligates them to make good on the order This company appears to default to their disclaimers that no one reads during a simple order, including their sales reps All I ask is for order to be provided as represented by the company Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have refunded $45.17, the amount of the frame and lens material but not the prescription that I provided to them with detail That is absurd! As far as I am concerned by refunding a portion of the item they are acknowledging my complaint with half a remedy How can you segregate the refundable portion from one item I will not be satisfied until I receive a full refund The product is not as advertised and useless as a Personal Protective device which in itself is a liability They state that I acknowledged that the issue is not with the prescription; that is correct I do not However the frame and lenses are what make the prescription usable for the safety glass hardware I attached the email chain for reference Regards, [redacted]
We do apologize for the delay we are implementing new order management software from Tuesday, 5/8/through Tuesday 5/15/We sincerely apologize for the delay in processing We have canceled the order and voided the authorization for the card used
We do apologize, we have issued a full refund for the spoons However we still have not received any pictures of the spoons showing the item tarnished Please forward the pictures
Revdex.com: I'm sorry but I did not receive the shipping label via email Would you mind sending it again and letting me know when it was sent by calling me at [redacted] ? It might have gone to my junk email folder which is why I never got it I checked this folder to see if it was there and it only went back to 5/27/ If you don't want to do this, it's o.k I accept the refund that was issued Thank you so much for your help with this I really appreciate it! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope you have a great day! Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Pictures were requested by the business, but several pictures were already sent to the contact person I originally spoke with showcasing the issue Regards, [redacted]
This product is still out of stockThe color that the customer ordered is brown.The site clearly shows that brown cannot be ordered in the sizes that the customer requested only black is showing available to orderAs far as the pricing, they change without noticeThe current price on our site is $The customer is making reference to a price from April of Also at that time the product in the color brown could not be orderedOur system only can hold back orders for days and are automatically canceledThe customer does receive an email when the back order is canceled so they are awareWhat I can do for this customer is offer a 10% discount WHEN the item is back in stockAt this time there is no ETA from the manufacturer so it may not be until sometime in Qof 2016.I have also copied the disclaimer information clearly listed on our websiteInaccuracy DisclaimerFrom time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityOnline Stores, Increserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the return labelWhen I do, the hat will be returned with a tracking number held by meFurthermore, there is no credit for the label in my bank, thus, this is not an accurate statement either Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.For this matter to be resolved, I would like the company to pay for shipping fees as the item was defected when I received it I would have returned it within the return policy but I did not even use it until around March or April, I wouldn't even think that they would send something defective so why would I check to see if it leaked? Especially so much (one-half cup)!! I don't feel I'm being unreasonable as I am only asking that they pay for shipping each way It seems only fair to me How would one know that a teapot leaked that much until they used it? I don't understand why this is so hard for this company to understand Regards, [redacted]
Hello,I'm writing to let you know that I have not received the shipping labels from this company yet They said that they would pay for shipping the damaged teapot to them as well as the shipping costs to send me a new one and I haven't gotten anything from them Can you please find out when they are planning to take care of this?Thank you, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
I did finally receive a refund after you contacted the businessThank you so much for helping with this matter Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Advertise at a bargain price and not know when the order is placed that the items are out of stock They attempt to provide that status to their customers when they use the "self-service" process without a sales representative I can't help believing the items were misrepresented in their advertisement and my order brought it to their attention of their advertising error (I would think Revdex.com should be concerned with advertising) Offer a 10% discount actually cost me more since one coat by itself requires I now pay shipping- where I was offered and they placed the order for two coats -and free shipping for about the same price When the order was made by the sales rep, I believed I had a contractual responsibility to make good with a payment for that transaction The company must have considered this as well or they would not required payment in advancea valid credit card to receive charges If not, why don't they offer payment when received to a satisfied customer We all know why because the trust level is not there So why should my position be any different? They made the order (and why didn't their automated inventory system not work then) to which obligates them to make good on the order This company appears to default to their disclaimers that no one reads during a simple order, including their sales reps All I ask is for order to be provided as represented by the company Regards, [redacted]
The refund has been issued for $11.16.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have refunded $45.17, the amount of the frame and lens material but not the prescription that I provided to them with detail That is absurd! As far as I am concerned by refunding a portion of the item they are acknowledging my complaint with half a remedy How can you segregate the refundable portion from one item I will not be satisfied until I receive a full refund The product is not as advertised and useless as a Personal Protective device which in itself is a liability They state that I acknowledged that the issue is not with the prescription; that is correct I do not However the frame and lenses are what make the prescription usable for the safety glass hardware I attached the email chain for reference Regards, [redacted]