Good afternoon ***, I am writing in in response to a complaint received regarding our apartment communityThe complaint received on January 30, is in reference to a previous resident who lived in unit [redacted] and moved out of the community June 10th, During the resident’s time at Millennium the community utilized a third party billing company to send monthly statements to residents for their use of water and sewerThis payment was to be made to the third party billing company called Utility Billing Services each monthThe former resident made a payment in the amount of $in November of approximately five months after moving out As of December Millennium no longer utilized Utility Billing Service and all monies that had been received for Millennium at that time was paid to MillenniumBecause this payment was made by the former resident by mistake on her part to the wrong company as stated in the complaint Millennium was not aware this payment had been madeThe last payment received from Utility Billing Service did not include a breakdown for each balance paidWhen the former resident contact the office at Millennium she was informed of this and at that time she had an open balance on her account after the apartment had been vacated due to damages to the apartmentThe resident was informed of this and due to the fact of the damages being more than the actual amount of $and the time that had pasted since moving out an offer was made to consider the balance paidThe resident did not think there should have been any charges and in turn argued that there should not have been any charges and insisted the over payment be returned After speaking with the resident who was considerably rude and interruptive the decision was made to remove the charges and start the process of a refundThis decision was made due to actual pictures not being on file for record of the damagesWithin the same day the refund process was started and the former resident should have received her check prior to this complaintWe tried to contact the former resident several times via phone with the refund information but we were unable to leave a messageAn email was sent and was responded to within one hour with the confirmation of the refund being processedUnfortunately the former resident made this claim after a refund was processed for a mistake that was made on their behalf Please let me know if you need any further information regarding the claimI hope you have a wonderful rest of the week Thanks for your timeSincerely, [redacted] |Community Manager | CAM| Millennium Apartments |
Good afternoon [redacted], I am writing in in response to a complaint received regarding our apartment community. The complaint received on January 30, 2014 is in reference to a previous resident who lived in unit[redacted] and moved out of the community June 10th, 2013. During the...
resident’s time at Millennium the community utilized a third party billing company to send monthly statements to residents for their use of water and sewer. This payment was to be made to the third party billing company called Utility Billing Services each month. The former resident made a payment in the amount of $62.22 in November of 2013 approximately five months after moving out. As of December Millennium no longer utilized Utility Billing Service and all monies that had been received for Millennium at that time was paid to Millennium. Because this payment was made by the former resident by mistake on her part to the wrong company as stated in the complaint Millennium was not aware this payment had been made. The last payment received from Utility Billing Service did not include a breakdown for each balance paid. When the former resident contact the office at Millennium she was informed of this and at that time she had an open balance on her account after the apartment had been vacated due to damages to the apartment. The resident was informed of this and due to the fact of the damages being more than the actual amount of $62.22 and the time that had pasted since moving out an offer was made to consider the balance paid. The resident did not think there should have been any charges and in turn argued that there should not have been any charges and insisted the over payment be returned.
After speaking with the resident who was considerably rude and interruptive the decision was made to remove the charges and start the process of a refund. This decision was made due to actual pictures not being on file for record of the damages. Within the same day the refund process was started and the former resident should have received her check prior to this complaint. We tried to contact the former resident several times via phone with the refund information but we were unable to leave a message. An email was sent and was responded to within one hour with the confirmation of the refund being processed. Unfortunately the former resident made this claim after a refund was processed for a mistake that was made on their behalf.
Please let me know if you need any further information regarding the claim. I hope you have a wonderful rest of the week.
Good afternoon ***, I am writing in in response to a complaint received regarding our apartment communityThe complaint received on January 30, is in reference to a previous resident who lived in unit [redacted] and moved out of the community June 10th, During the resident’s time at Millennium the community utilized a third party billing company to send monthly statements to residents for their use of water and sewerThis payment was to be made to the third party billing company called Utility Billing Services each monthThe former resident made a payment in the amount of $in November of approximately five months after moving out As of December Millennium no longer utilized Utility Billing Service and all monies that had been received for Millennium at that time was paid to MillenniumBecause this payment was made by the former resident by mistake on her part to the wrong company as stated in the complaint Millennium was not aware this payment had been madeThe last payment received from Utility Billing Service did not include a breakdown for each balance paidWhen the former resident contact the office at Millennium she was informed of this and at that time she had an open balance on her account after the apartment had been vacated due to damages to the apartmentThe resident was informed of this and due to the fact of the damages being more than the actual amount of $and the time that had pasted since moving out an offer was made to consider the balance paidThe resident did not think there should have been any charges and in turn argued that there should not have been any charges and insisted the over payment be returned After speaking with the resident who was considerably rude and interruptive the decision was made to remove the charges and start the process of a refundThis decision was made due to actual pictures not being on file for record of the damagesWithin the same day the refund process was started and the former resident should have received her check prior to this complaintWe tried to contact the former resident several times via phone with the refund information but we were unable to leave a messageAn email was sent and was responded to within one hour with the confirmation of the refund being processedUnfortunately the former resident made this claim after a refund was processed for a mistake that was made on their behalf Please let me know if you need any further information regarding the claimI hope you have a wonderful rest of the week Thanks for your timeSincerely, [redacted] |Community Manager | CAM| Millennium Apartments |
Good afternoon [redacted], I am writing in in response to a complaint received regarding our apartment community. The complaint received on January 30, 2014 is in reference to a previous resident who lived in unit[redacted] and moved out of the community June 10th, 2013. During the...
resident’s time at Millennium the community utilized a third party billing company to send monthly statements to residents for their use of water and sewer. This payment was to be made to the third party billing company called Utility Billing Services each month. The former resident made a payment in the amount of $62.22 in November of 2013 approximately five months after moving out. As of December Millennium no longer utilized Utility Billing Service and all monies that had been received for Millennium at that time was paid to Millennium. Because this payment was made by the former resident by mistake on her part to the wrong company as stated in the complaint Millennium was not aware this payment had been made. The last payment received from Utility Billing Service did not include a breakdown for each balance paid. When the former resident contact the office at Millennium she was informed of this and at that time she had an open balance on her account after the apartment had been vacated due to damages to the apartment. The resident was informed of this and due to the fact of the damages being more than the actual amount of $62.22 and the time that had pasted since moving out an offer was made to consider the balance paid. The resident did not think there should have been any charges and in turn argued that there should not have been any charges and insisted the over payment be returned.
After speaking with the resident who was considerably rude and interruptive the decision was made to remove the charges and start the process of a refund. This decision was made due to actual pictures not being on file for record of the damages. Within the same day the refund process was started and the former resident should have received her check prior to this complaint. We tried to contact the former resident several times via phone with the refund information but we were unable to leave a message. An email was sent and was responded to within one hour with the confirmation of the refund being processed. Unfortunately the former resident made this claim after a refund was processed for a mistake that was made on their behalf.
Please let me know if you need any further information regarding the claim. I hope you have a wonderful rest of the week.
Thanks for your time. Sincerely,
[redacted] |Community Manager | CAM| Millennium Apartments |