Millenium Home Improvement

Initial Business Response / [redacted] (1000, 5, 2017/08/10) */ please see the attached price guaranteeWe always have to assign a dollar value to these promotions for the very reason of a price guaranteeUnder these terms, we are not giving away pillows with purchase, which had a value of $***Therefore , if you came in today, you would not receive those pillows with purchase, and would have had to pay for themWe will happily refund you the difference in price between your purchase of June and the sale todayWe have all the supporting documentation for you to see in our store ***'s exclusive Integrity Pricing means you always get the best priceGuaranteed to be the lowest for days*If, within days of your purchase, you see the identical merchandise at a lower published price by an authorized Canadian dealer in the same local trading area, under the same terms and conditions, ***'s will gladly refund you the difference in full upon verification of the detailsPublished price includes the price of the product plus any membership, administrative, or delivery chargesSee your sales associate for full details *Merchandise must be the same brand name, same model and, if financed, must be sold under the same finance terms including any administrative or membership chargesPrices may vary from region to regionPrice guarantee does not apply to: advertising errors; seasonal products; not in stock items; minimum quantity offers; limited time offers; rebates; coupons; premiums; gift cards; free bonus offers; product that is being liquidated or sold without a manufacturer's warranty; refurbished, damaged, worn or returned goods; floor models; builder rebates; internet only retailers; internet only offers; or going out of business/bankruptcy sales Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The pillow were not free with purchaseIt was a scratch and win contest; we scratched and won pillowsThe reply to the complaint does not make senseThey were a free 'gift' that we are now being charged forEvidently I was not looking for pillows when I purchased a living room set with coffee and end tablesthey were given as a gift and I believe the company should honour the gift and their price match guarantee Final Business Response / [redacted] (4000, 9, 2017/08/14) */ We are very sorry that you do not understand our policyOur price guarantee specifies quite clearly that price matches are under the EXACT terms and conditions You were NOT charged for the pillows on your original sale.They were given a value of $**The sale was then discounted by $**.But,if you came in today, and got the exact same merchandise, and in this case, the pillows, which are NOT free today, you would be chargedWe are willing to offer you the difference of [redacted] back on your credit card Again we refer back to our price guaranteeWe would be happy for you to come and go over the details on paper,if that would be more convenient Thank You

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ We sell extra toss pillows that are clearly tagged and priced on our sofa sets to help show customers different ways of decoratingThe sales associate feels she was very clear in explaining thisThe extra throw pillows are for sale and NOT included with the setWe are so very sorry for any confusion that this has caused Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was absolutely not told that and the pillows are not clearly marked for sale only Final Business Response / [redacted] (4000, 10, 2015/08/31) */ We would very much like to see this resolvedWe did call [redacted] last week and left a message to please call usWe would like to offer the extra toss cushions at a 50% discountWe hope that this is a fair offer in view of any misunderstanding Final Consumer Response / [redacted] (4200, 12, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted days after I was told by the manager that I was supposed tooWhich just confirms the Poor business practice [redacted] it is extremely upsetting to not have what I was told honored.in no way was it clearly explained to me that the pillows were NOT included

I am very confused customer was contacted by service repair on Dec 15th and the stove was repaired on Dec 19thwe were told by depot that the customer was satisfiedIs there something else we are unaware of?

I am rejecting this response because:I was never contacted by ***'s. I had to contact *** for service and I had to deal with the service company. I also was without a stove for days when it was only days old when it quit. As I mentioned to the manager on the 1st of December, I feel that the stove should be replaced or a store credit to put towards a different model stove. I feel that this stove was a lemon from the beginning and I'll only continue to have trouble with it

Initial Business Response /* (1000, 5, 2017/08/10) */
please see the attached price guarantee. We always have to assign a dollar value to these promotions for the very reason of a price guarantee. Under these terms, we are not giving away pillows with purchase, which had a value of $[redacted]. Therefore...

, if you came in today, you would not receive those pillows with purchase, and would have had to pay for them. We will happily refund you the difference in price between your purchase of June 19 and the sale today. We have all the supporting documentation for you to see in our store.

[redacted]'s exclusive Integrity Pricing means you always get the best price. Guaranteed to be the lowest for 60 days*. If, within 60 days of your purchase, you see the identical merchandise at a lower published price by an authorized Canadian dealer in the same local trading area, under the same terms and conditions, [redacted]'s will gladly refund you the difference in full upon verification of the details. Published price includes the price of the product plus any membership, administrative, or delivery charges. See your sales associate for full details.
*Merchandise must be the same brand name, same model and, if financed, must be sold under the same finance terms including any administrative or membership charges. Prices may vary from region to region. Price guarantee does not apply to: advertising errors; seasonal products; not in stock items; minimum quantity offers; limited time offers; rebates; coupons; premiums; gift cards; free bonus offers; product that is being liquidated or sold without a manufacturer's warranty; refurbished, damaged, worn or returned goods; floor models; builder rebates; internet only retailers; internet only offers; or going out of business/bankruptcy sales.
Initial Consumer Rebuttal /* (3000, 7, 2017/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The pillow were not free with purchase. It was a scratch and win contest; we scratched and won 2 pillows. The reply to the complaint does not make sense. They were a free 'gift' that we are now being charged for. Evidently I was not looking for pillows when I purchased a living room set with coffee and end tables. they were given as a gift and I believe the company should honour the gift and their price match guarantee.
Final Business Response /* (4000, 9, 2017/08/14) */
We are very sorry that you do not understand our policy. Our price guarantee specifies quite clearly that price matches are under the EXACT terms and conditions.
You were NOT charged for the pillows on your original sale.They were given a value of $**. The sale was then discounted by $**.But,if you came in today, and got the exact same merchandise, and in this case, the pillows, which are NOT free today, you would be charged. We are willing to offer you the difference of [redacted] back on your credit card.
Again we refer back to our price guarantee. We would be happy for you to come and go over the details on paper,if that would be more convenient.
Thank You

We are investigating the matter and will respond as soon as possible.

I am very confused.  customer was contacted by service repair on Dec 15th and the stove was repaired on Dec 19th. we were told by depot that the  customer was satisfied. Is there something else we are unaware of?

Initial Business Response /* (1000, 5, 2015/08/27) */
We sell extra toss pillows that are clearly tagged and priced on our sofa sets to help show customers different ways of decorating. The sales associate feels she was very clear in explaining this. The extra throw pillows are for sale and NOT...

included with the set. We are so very sorry for any confusion that this has caused.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was absolutely not told that and the pillows are not clearly marked for sale only
Final Business Response /* (4000, 10, 2015/08/31) */
We would very much like to see this resolved. We did call [redacted] last week and left a message to please call us. We would like to offer the extra toss cushions at a 50% discount. We hope that this is a fair offer in view of any misunderstanding.
Final Consumer Response /* (4200, 12, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted 2 days after I was told by the manager that I was supposed too. Which just confirms the Poor business practice. [redacted] it is extremely upsetting to not have what I was told honored.in no way was it clearly explained to me that the pillows were NOT included