Millennia 3 Inc

In regards to Customer complaint ID : *** Mr***'s issue has been resolvedThe warranty company has agreed to cover the repairs to his vehicleThank you and please close the case as the customer is satisfied Thank you Justin B*** Ray Skillman Westside
Mitsubishi

Mrs ***, I have reviewed Mr *** comments on this matterI have never been unclear of my offerHere is my exact offer to purchase the vehicle and it clearly tells Mr *** what value I have put on the vehicle and my offer to give a full refund of the extended warranty and another $in good-faithThis is the email sent to Mr *** on 4/15/2015RE: Warranty on KIA Van?RE: Warranty on KIA VanJustin B*** 4/15/15 To: J *** Bcc: Justin B***Mr& Mrs ***, Thank you for your conversation and meeting with Mr*** in a timely manner. I have reviewed the documents you provided and also the information on the condition of your vanI would like to again state that we have no intend to use any Deceptive manners to conduct business. In respect to your concerns I have a good faith offer to purchase your van as you have requested Market value on your van in its current condition would come in around $I have factored in the warranty also at a full refund of $In good faith I would increase that by $if accepted by April 30th to a total purchase price of $9586. Please let me know if you I may assist you in any wayThank you again for your understand in this matter. Respectfully Justin B***Vice Pres My offer was not a offer to correct the issueIt was a offer to purchase this customers van as he wanted to sell it and he believed he could not because of the past history of itI assured him that I would give him a fair offer and consideration based on what he and he only felt was a issue We did not have to make any offer and I tried to assist him in the purchase of his vehicle that he was trying to sell on his ownI would say that the issue of it not selling is that he has a correlation with his payoff to what he wants for itIn his own words he has stated that no customer or dealer would pay "5000-6000" dollars for it I still stand that we have done nothing wring in the sale of this vehicle over three years agoI was not involved in any conversations three years ago but I can assure you that we do not offer a bait and switch sales process. RE: Warranty on KIA Van?RE: Warranty on KIA VanJustin B*** 4/15/15 To: J *** Bcc: Justin B***Mr& Mrs ***, Thank you for your conversation and meeting with Mr*** in a timely manner. I have reviewed the documents you provided and also the information on the condition of your vanI would like to again state that we have no intend to use any Deceptive manners to conduct business. In respect to your concerns I have a good faith offer to purchase your van as you have requested Market value on your van in its current condition would come in around $I have factored in the warranty also at a full refund of $In good faith I would increase that by $if accepted by April 30th to a total purchase price of $9586. Please let me know if you I may assist you in any wayThank you again for your understand in this matter. Respectfully Justin B***Vice PresRE: Warranty on KIA Van?RE: Warranty on KIA VanJustin B*** 4/15/15 To: J *** Bcc: Justin B***Mr& Mrs ***, Thank you for your conversation and meeting with Mr*** in a timely manner. I have reviewed the documents you provided and also the information on the condition of your vanI would like to again state that we have no intend to use any Deceptive manners to conduct business. In respect to your concerns I have a good faith offer to purchase your van as you have requested Market value on your van in its current condition would come in around $I have factored in the warranty also at a full refund of $In good faith I would increase that by $if accepted by April 30th to a total purchase price of $9586. Please let me know if you I may assist you in any wayThank you again for your understand in this matter. Respectfully Justin B***Vice Pres

Thank you for the information on this accountWe have contacted this customer and are working to resolve the issueWe are sorry for the mis communication and will strive to continue to resolve the issueThank you again Have a great day! Justin

First off I would like to apologize for how my staff has not shown compassion for the service issues with her carIt is never convenient to have to deal with a service issue on you r vehicleI am sorry that my staff did not show the appropriate compassion for the situation I am sorry that
her grandparents broke down on the side of the road alsoOur staff could have been more compassionate to this situationAs to the claims of the repairs we are required to follow Hyundai Warranty guidelinesI have reviewed the warranty guidelines and I do feel that we have followed them and the hose is not a covered itemI also feel that my staff did inspect the vehicle and they are relaying to me that they did not see any other issues with the transmissionAs in any repair we could have possibly missed something and if so I am again sorry if we had missed it on first inspection The technician that drove it after the repairs were completed did not notice anything wrong with the transmission at that time The fact that the vehicle did travel down the road for the miles might also indicate that maybe it did not show any other issues at that time The repairs have been approved under Hyundai warranty for the transmissionI apologize that it caused two visits for the repairs but we didn't see anything at the first visit that would allow us to send a claim in for a transmission repair to HyundaiWe would have had to have a issue at that time to send a claim to Hyundai I hope you can understand that we do strive to provide excellent customer service and we can always improve ad we will strive to do soThank you for bringing this to my attention and we will look to improve our communication and compassion towards these unfortunate situationsThank you Have a great day. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Thank you for the information providedWe have provided service the services that the customer paid forIt is very hard for us to see what might be the condition or the use of these brakes since our serviceWe do offer different price points of service and often we use Factory replacement parts
We strive to provide the best services and stand behind our workBrake pads are a wear itemIt is abthat they only last a yearI am not able to provide any information as to why they only lasted a yearI am unaware of the distance and the type of driving that has taken place since the last serviceThere might also be another underlying issue that caused the issueIf we can be of any further assistance we can be reached at 317-293-8060Thank you Ray Skillman Westside Kia

Dispute Resolution Team:Thank you for the communicationI have been in contact with this customer and set an appointment to attempt and resolve the customers concernsThe customer has not meet that appointmentTHe customer also stated to my staff that they were only here to remove the items and
plate from the carI have noticed a discrency in the customers coments as to the time from when the issue was noticed and when she pulled overMrs *** told me personally that she had a large amount of white smoke come from the car while she was driving on the intersateShe also told be she heard a loud noice coming from the engine as she continued to drive and get off of the interstate until she was able to find a service station. Mrs *** also told the service advisor that the vehicle stated shaking as she was drivingThis information she provided tells us that the engine has had a major mechanical failure at this pointWe have looked at this vehicle to what extent the customer would allow us to and it does require a new motor at this point This vehicle was first in our shop with miles on it and was in poor mechanical condition at that timeThe vehical was in mechanical working condition after our repairsWe never had a complaint from the customer that the 6/30/repairs at 114690 had not being done correctly or that the vehicle was not performing correctlyThe vehicle performed correctly until the time of the new mechanical failure on or about 12/at milesWe stand behind the repair that we provided on 6/30/and that the repair was done correctly at that timeThe vehical was performing normally after the repair. A new mechaical failure happened on or about 12/17/aproximitly miles later that caused this damage to the motorI have offered to assist in repairs in good faith but in no way agree that we have caused this damage to this vehicleThank you Justin B***

I was told the day of purchase that there was a four month warranty from the dealership and two years with a company that was included in my financingThey included the (As Is) in my paperwork, but the agreement was word of mouth from the salesman (Rockland L**) that itould be taken care of because
that was the only way that I would buy the car

Mrs ***, I wanted to send you these documents on case ID : *** You will find our *** Bank ACH credit from *** *** for $THis is the amount we were credited for that days transactions from our credit card processingYou will also see a detailed report on all trasactions form
the day that total the same amount of $I have also incuded a search for all charges and attempt to that credit card number ending in *** from *** *** the third party processor of the charges. Again we have only attempted to charge the agreed $for the down payment on the carOnly one time and we were only paid one timw for the $2000. I hope this customer can see have been upfront on all we have processed and that we have done nothing wrong and we have verified this on every front mulitple times Have a great day! *** *** Ray Skillman West

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
J[redacted]

I have reviewed Mrs. [redacted] purchase. We did sell the vehicle AS IS but have offered good will repairs to Mrs. [redacted]. We have an appointment this Thursday and I believe all will be resolved during this visit. Thank you for your communication on this matter.I can be reached at 317-293-8060 for any other questions.  Respectfully, Justin B[redacted]Vice PresidentRay Skillman Westside Imports Inc.

Thank you again for the communication on this issue. I am sorry but Mrs. [redacted]'s response provides no additional information for me to respond to. It is our goal to provide service to our customers and to satisfy them. I am sorry that Mrs. [redacted] believes that because we worked on her car one time six months ago we should warranty her vehicle for future mechanical failures. The vehicle is out of both the manufactures warranty and also the extended warranty period she purchased from the [redacted] Dealer group. We provided a service to her car and that service in no way caused the mechanical failure. Thank you for your communication on this matter. As we have stated to Mrs. [redacted] we are glad to provide the service work at a discounted rate. She would be responsible for the repairs that are needed to her vehicle. She has declined to pay for these services and is requesting the work be done at no charge.  RespectfullyJustin B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ray Skillman sent you a response to my complaint that contains multiple inconsistences, and one totally fabricated comment. I would like to clarify and address the facts as they actually happened.Mr. B[redacted] would like you to believe he is refunding and amount in an effort to resolve my dispute, that is not the case, the refund he is speaking about is a totally separate issue from being lied to by the Ray Skillman salesman about the history of my vehicle. 2 ½ years ago we requested that the extended warranty be cancelled on our van, at that time I spoke to the Ray Skillman finance manager over the phone and also sent by registered mail, notification of cancellation of that policy. Since Ray Skillman neglected to actually cancel that warranty per my request at that time, I have been paying both the warranty premium and interest on that amount. Mr. B[redacted] is only refunding the money I paid for this policy plus interest nothing more. The only correlation between my complaint and this refund is that it will reduce my payoff. I am not sure that Ray Skillman actually paid any of this amount as it is more likely that it was credited by the company that issued the warranty. This is still pending as of this date the loan holder GM Financial has yet to receive anything. Mr. B[redacted] has included this $1586 in the amount he is offering in their settlement in an effort to make the offer look more generous, again this is already my money and is only being refunded from the cancellation of the warranty.At no time during any of our phone, email or written correspondence has there been any discussion of me trying to trade my vehicle in and being offered $2000, that is and outrageous ridiculous statement. On my first contact with Mr. Chad Anderson on February 17, 2015 we discussed my receiving the information from the Autocheck report, Mr. Anderson offered to make me a deal on a new vehicle to compensate us for the problem with the 2010 Kia van. I discussed with Mr. Anderson that I had already purchased a new vehicle outright and was attempting to sell the van myself when I discovered the history of our van. During this discussion I commented that the value of my van was worth substantially less and neither a dealer nor private buyer would be willing to offer more than $5000-$6000 for it based on the autocheck report information. Mr. Anderson disputed my assumption, stating that dealers do not base pricing on these reports, however later in the conversation Mr. Anderson offered to purchase our van stating he would not pay more than dealer wholesale of about $6000. In an article published by Carfax referring to the insurance term diminished value dated 10/2014, it is typical that a car with an accident report has a 10-30% less value, this is true even in minor damage. Additionally a vehicle being branded as a fleet vehicle would negatively affect the value of a vehicle according to the NADA guide.Based on doing business with what I thought was a reputable business I did not ask for the Autocheck report, however I ask a direct question about the vehicle history to the salesman. I guess if Mr. B[redacted] wants to contend it was available on the website when I viewed the sales ad, we should look into the fact that the vehicle I was looking at and called about was not the vehicle that I was shown when I arrived at the dealership, so that report was of no use anyway. If Mr. B[redacted] wants to insist it is my fault for not asking for a report then perhaps the Revdex.com needs to investigate a sales tactic of bait and switch by this dealership.The number that Mr. B[redacted] is using for his calculations are incorrect; the window sticker sales price on this van was $17,000, Ray Skillman convinced themselves that they were being very generous by discounting the price by $26 the actual final sale price was $16,974. Based on the Autocheck report and previous history of this van, I over paid somewhere between $2000-$5000 for this purchase, this does not include being over charged for interest and sales tax. Contrary to Mr. B[redacted]’s statement to you in his reply, he has never offered $9800, his one and only offer which I can verify through his email was for $7000 plus $1000 extra if I agreed to settle before April 30th. Mr. B[redacted] likes to use the “Good Faith” term to justify offering less than the amount we requested to settle this dispute. We did not request that Ray Skillman do an appraisal as to the value of our vehicle, we stated what it would take to resolve the situation that was fair and reasonable. The Ray Skillman dealership sold this vehicle under false pretense in excess of its true value based on its history. Had the Ray Skillman dealership originally sold this van in “Good Faith” instead of deceiving, lying, and misleading us there would be no dispute because we would have never purchased this van in the first place!  
Regards,
[redacted]

Revdex.com of Central Indiana,In good faith I have refunded this customer 100% of his/her warranty purchase price three years after the sale of this vehicle and close to 59,000 miles of use. Mr [redacted] contacted us after he had tried to trade the vehicle in at a dealership that offered him $2000...

for it. They used the vehicle history report as justification to offer them a lower trade in value. I had the vehicle inspected and offered a total of $9800.00 The wholesale value on this vehicle is closer to $5000 in its current condition.  The vehicle has some service requirements and I feel that we have made a good faith offer to the customer. Simply because his payoff is X does not mean the value is X. I offered the $9800 prior to knowing his payoff to be fair. If they were to only owe $5000 my offer would have been the same. Ray Skillman Auto Group shares history reports on any and all used vehicles. Our sales staff and employees can not hide from the history of a used vehicle. It is posted on every used car online as soon as it is first listed on line. It is a automatic process and is available to everyone. Based on the information provided I feel that Mr and Mrs [redacted] were offered a fair value and we have tried in good faith to provide them a great product and great service and a more than fair solution. Based on a purchase price of $16000 and a offer of $9800 that is a cost of ownership of $171 per month to drive a van for three years and 60,000 miles. I have tried in good faith and I am sorry that Mr and Mrs [redacted] feel differently. You may see our process online at www.rayskillmanautomall.comThank you Justin B[redacted]Ray Skillman Westside Imports Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ray Skillman Westside Kia has made no attempt to resolve this complaint as filed with the Revdex.com, I believe they have on intent until so ordered by the court
Regards,
[redacted]

Thank you for the information regarding [redacted]'s 2010 Chevrolet Malibu. Ray Skillman Chevrolet was correct in following warranty procedures for the extended warranty that Ms. [redacted] purchased. Ray Skillman Westside Imports has agreed to tear down the motor for inspection by the...

warranty company. If the warranty company does not approve the work, Ray Skillman Westside Imports has agreed to offer goodwill to absorb the expense of tear down and reassemble the motor. Ms [redacted] has agreed to these terms.   If you need any other information, please feel free to contact me.   Sincerely,   Justin A. B[redacted] Vice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Justin B[redacted]’s entire  response is false! I did attend the 12/12/17 meeting with Brian S[redacted]. Upon arrival Brian did not even know who I was and that we were even supposed to be meeting. Brian had no clue about my situation even though I was told by Justin B[redacted] that he would provide Brian with all the information regarding the situation, which he did not do. Many dates are also incorrect the  mechanical failure happened before or on 11/24/2017. I had been in contact with Ray Skillman Kia West since 11/25/2017 after the failure. I have been given false information or have been told several stories since that time.I was told by Jamie, that from what they gathered from the diagnostic test was that the head gasket had been leaking for a while causing the head gasket to blow and the overheating of the engine. At the meeting with Brian, Jamie and  Travis the technician were present. Travis specially said that the two repairs were closely related and the head gasket blew first. Travis was then coheresed into saying that it was all just a  coincidence. Justin also states the failure happened on 12/17/2017 which that date has not even gotten here.There are a lot of  inconsistencies and a huge problem in communication with the entire service department and managment at Ray Skillman Kia West! management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ray Skillman Westside Kia made no attempt to resolve this complaint as filed with the Revdex.com and in fact, in the context of their reply have misrepresented true and actually facts supported by sales contracts, phone calls, and email correspondence.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]