Thank you again for the communication on this issueI am sorry but Mrs***'s response provides no additional information for me to respond toIt is our goal to provide service to our customers and to satisfy themI am sorry that Mrs [redacted] believes that because we worked on her car one time six months ago we should warranty her vehicle for future mechanical failuresThe vehicle is out of both the manufactures warranty and also the extended warranty period she purchased from the [redacted] Dealer groupWe provided a service to her car and that service in no way caused the mechanical failureThank you for your communication on this matterAs we have stated to Mrs [redacted] we are glad to provide the service work at a discounted rateShe would be responsible for the repairs that are needed to her vehicleShe has declined to pay for these services and is requesting the work be done at no charge RespectfullyJustin B***
I have reviewed Mrs [redacted] purchaseWe did sell the vehicle AS IS but have offered good will repairs to Mrs***We have an appointment this Thursday and I believe all will be resolved during this visitThank you for your communication on this matter.I can be reached at 317-293-for any other questions Respectfully, Justin B***Vice PresidentRay Skillman Westside Imports Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ray Skillman Westside Kia made no attempt to resolve this complaint as filed with the BBB and in fact, in the context of their reply have misrepresented true and actually facts supported by sales contracts, phone calls, and email correspondence. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** Justin B***’s entire response is false! I did attend the 12/12/meeting with Brian S*Upon arrival Brian did not even know who I was and that we were even supposed to be meetingBrian had no clue about my situation even though I was told by Justin B [redacted] that he would provide Brian with all the information regarding the situation, which he did not doMany dates are also incorrect the mechanical failure happened before or on 11/24/I had been in contact with Ray Skillman Kia West since 11/25/after the failureI have been given information or have been told several stories since that time.I was told by Jamie, that from what they gathered from the diagnostic test was that the head gasket had been leaking for a while causing the head gasket to blow and the overheating of the engineAt the meeting with Brian, Jamie and Travis the technician were presentTravis specially said that the two repairs were closely related and the head gasket blew firstTravis was then coheresed into saying that it was all just a coincidenceJustin also states the failure happened on 12/17/which that date has not even gotten here.There are a lot of inconsistencies and a huge problem in communication with the entire service department and managment at Ray Skillman Kia West! management
Thank you for the information regarding [redacted] 's Chevrolet MalibuRay Skillman Chevrolet was correct in following warranty procedures for the extended warranty that Ms [redacted] purchasedRay Skillman Westside Imports has agreed to tear down the motor for inspection by the warranty companyIf the warranty company does not approve the work, Ray Skillman Westside Imports has agreed to offer goodwill to absorb the expense of tear down and reassemble the motorMs [redacted] has agreed to these terms If you need any other information, please feel free to contact me Sincerely, Justin AB [redacted] Vice President
Thank you again for the communication on this issueI am sorry but Mrs***'s response provides no additional information for me to respond toIt is our goal to provide service to our customers and to satisfy themI am sorry that Mrs [redacted] believes that because we worked on her car one time six months ago we should warranty her vehicle for future mechanical failuresThe vehicle is out of both the manufactures warranty and also the extended warranty period she purchased from the [redacted] Dealer groupWe provided a service to her car and that service in no way caused the mechanical failureThank you for your communication on this matterAs we have stated to Mrs [redacted] we are glad to provide the service work at a discounted rateShe would be responsible for the repairs that are needed to her vehicleShe has declined to pay for these services and is requesting the work be done at no charge RespectfullyJustin B***
I have reviewed Mrs [redacted] purchaseWe did sell the vehicle AS IS but have offered good will repairs to Mrs***We have an appointment this Thursday and I believe all will be resolved during this visitThank you for your communication on this matter.I can be reached at 317-293-for any other questions Respectfully, Justin B***Vice PresidentRay Skillman Westside Imports Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ray Skillman Westside Kia made no attempt to resolve this complaint as filed with the BBB and in fact, in the context of their reply have misrepresented true and actually facts supported by sales contracts, phone calls, and email correspondence. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** Justin B***’s entire response is false! I did attend the 12/12/meeting with Brian S
*Upon arrival Brian did not even know who I was and that we were even supposed to be meetingBrian had no clue about my situation even though I was told by Justin B [redacted] that he would provide Brian with all the information regarding the situation, which he did not doMany dates are also incorrect the mechanical failure happened before or on 11/24/I had been in contact with Ray Skillman Kia West since 11/25/after the failureI have been given information or have been told several stories since that time.I was told by Jamie, that from what they gathered from the diagnostic test was that the head gasket had been leaking for a while causing the head gasket to blow and the overheating of the engineAt the meeting with Brian, Jamie and Travis the technician were presentTravis specially said that the two repairs were closely related and the head gasket blew firstTravis was then coheresed into saying that it was all just a coincidenceJustin also states the failure happened on 12/17/which that date has not even gotten here.There are a lot of inconsistencies and a huge problem in communication with the entire service department and managment at Ray Skillman Kia West! management
Thank you for the information regarding [redacted] 's Chevrolet MalibuRay Skillman Chevrolet was correct in following warranty procedures for the extended warranty that Ms [redacted] purchasedRay Skillman Westside Imports has agreed to tear down the motor for inspection by the warranty companyIf the warranty company does not approve the work, Ray Skillman Westside Imports has agreed to offer goodwill to absorb the expense of tear down and reassemble the motorMs [redacted] has agreed to these terms If you need any other information, please feel free to contact me Sincerely, Justin AB [redacted] Vice President