Millennia Housing Management,LTD

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the $in the mail soon after speaking to one of their representativesTis a classic case of "he said, she said" however I'm pleased to have the refund even if their response was ultimately unsatisfactory in customer service terms Regards, [redacted]

June 15, 2015Attn: Revdex.com, Inc [redacted] Dispute Resolutions SpecialistFrom: Millennia Housing Mgt., [redacted] To Whom It May Concern, I am in receipt of the complaint that was received by your agency on 6/3/ [redacted] is requesting that a refund of $be sent back to himHe indicates that he applied for an apartment and that the leasing professional processed his application, told [redacted] that he was approvedHe was told that there were not any bdrm aptsavailable at this time and that he would need to wait for the next unit to become available [redacted] states that the leasing professional did not disclose this information and led [redacted] to believe that he could move in as soon as possibleThe leasing professional has worked for our company for over a year and I trust that he handled [redacted] the same way that he would handle any other applicantIf our employee does not have an apartment to lease, then he will request that the applicant fill out an application, pay the non-refundable application fee and be put on the waiting listThis is the information that he told to [redacted] but apparently [redacted] did not understandAlthough we are not entitled to return the $non-refundable application fee, our company will refund the $to [redacted] since he feels that we provided horrible customer service to himWe strive to have the best customer service and this is why he will receive his application fee backThe property manager will contact [redacted] for his correct addressHe can expect to receive this refund within the next daysSincerely, [redacted] Regional Manager

Millennia Housing Management and [redacted] has agreed to reimburse the former resident, [redacted] , the full $requested in his settlement offer

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Millennia Housing Management, Ltdassumed management responsibilities of the property shortly before *** *** move-out. Records provided to us by the prior management company did not support the amount claimed as having been paid by *** ***. Once ***
*** provided receipts supporting payment we undertook a reconciliation process with the property's records. A refund payment in the amount of $was issued from the property's account on December 10, and will be mailed today, December 11, 2015.We regret any inconvenience

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Millennia Housing Management's Regional Property Manager for Olive Park, Sheila W***, contacted the complainant on March and apologized for the handling of the security deposit refund. A full refund of $will be made plus and additional $since the initial refund was not
processed within days of move-out. We regret any inconvenience the prior tenant experienced

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 15, 2015Attn:  Revdex.com, Inc.            [redacted] Dispute Resolutions SpecialistFrom:  Millennia Housing Mgt., [redacted]To Whom It May Concern, I am in receipt of the complaint that was received by your agency on...

6/3/2015. [redacted] is requesting that a refund of $50 be sent back to him. He indicates that he applied for an apartment and that the leasing professional processed his application, told [redacted] that he was approved. He was told that there were not any 1 bdrm apts. available at this time and that he would need to wait for the next unit to become available. [redacted] states that the leasing professional did not disclose this information and led [redacted] to believe that he could move in as soon as possible. The leasing professional has worked for our company for over a year and I trust that he handled [redacted] the same way that he would handle any other applicant. If our employee does not have an apartment to lease, then he will request that the applicant fill out an application, pay the non-refundable application fee and be put on the waiting list. This is the information that he told to [redacted] but apparently [redacted] did not understand. Although we are not entitled to return the $50 non-refundable application fee, our company will refund the $50 to [redacted] since he feels that we provided horrible customer service to him. We strive to have the best customer service and this is why he will receive his application fee back. The property manager will contact [redacted] for his correct address. He can expect to receive this refund within the next 30 days. Sincerely, [redacted]Regional Manager

Millennia Housing Management and [redacted] has agreed to reimburse the former resident, [redacted], the full $660 requested in his settlement offer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the $50 in the mail soon after speaking to one of their representatives. Tis a classic case of "he said, she said" however I'm pleased to have the refund even if their response was ultimately unsatisfactory in customer service terms.
Regards,
[redacted]