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Millennia MMA

2587 Chino Hills Pkwy, Suite A, Chino Hills, California, United States, 91709

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After being a member for a year the business management is horrendous.
My child is 9 years old and with the current state closures, we froze our account in March 2020 until June. The business did not notify It’s existing members that it continued to remain open when the guidelines in July stated closure of all gyms/indoor activities. Received an email notification that a payment was due and needed to update credit card information on file. My communication to the business was that I wasn’t aware that they are open: I wasn’t comfortable to bring my child in and would pay the balance and close the account and provided an updated credit card information via email. Person running the card did not enter the information correctly and said that the card was declined. I called the credit card company which stated that the business didn’t enter the information correctly and they see them attempt the charge. My response back to the business was an address which was acceptable to receive a check since they weren’t using the card information correctly. The Business in its communication states that the customer can walk into the business to pay and will not take a check. I am currently in another part of the state helping out a family member facing health issues and requested for a time to call to make the payment with the same card while I was on the phone since calling the business several times resulted in unanswered calls with no voicemail option.
While this communication back and forth takes about a week, in lieu of responding to available times that I can call to talk to a person, They sent my account to collections! For otherwise good customer with good standing.
I called today and was able to talk to a
Person who ran the same card that they said was declined, was approved with no issues.
When asked why they sent it to collections, the lady says talk to management, didn’t let me finish a sentence and hung up. Best yet, When I called again to ask for management contact info, the lady failed to answer the phone and didn’t turn on the answering machine.
I do not believe it is fair to treat a customer this way and send to collections within a week of notification while their employee couldn’t run the credit card information correctly. This is bad reflection on my credit because they do not have qualified staff to handle customer relations.

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Address: 2587 Chino Hills Pkwy, Suite A, Chino Hills, California, United States, 91709

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