Millennium Alaskan Hotel

This letter is in response to a complaint with the ID of ***.M/M *** did stay with us and unfortunately were disturbed by housekeeping when they had a do not disturb sign ontheir doorUnfortunately, our Do not Disturb, and Please Clean the Room sides look very much alike, and thehousekeeper
assigned to that room does not speak English well at all and might have had a difficult time with the DNDsignWe have since trained our entire team so they are more aware of the signageAs the *** stayed with us duringour very busy summer season, the housekeeping department is quick to clean rooms as soon as guests check out - thatis why the cups were taken out of the roomThey were to be cleaned and placed in lost and foundIn no way were theystolen.We gave Mr& Mrs*** a full refund of their money and consider this *** closed
Carol C F*General Manager

Complaint: [redacted] I am rejecting this response because, the hotel has not refunded our money back to us for our stay. We were told prior to leaving the hotel that day that since we booked the hotel through Hotels.com they couldn't refund us the money. For the hotel to say the refunded us the money is very upsetting to me. Also the fact it took them 5 months to message the Revdex.com back regarding the compliant. If they wish to refund the money they can contact to me or send me a check for that full refund. [redacted]