Millennium Eye Care

My experience was excelllent. Good service. big help picking glasses.Pleasant people to deal with.

Millennium Eye Care is a participating provider with [redacted] The particular plan this patient has is a discount planWe discount our usual and customary fees according to our [redacted] contract [redacted] does not remit payment to the practice for this type of plan - the total amount due after the discount is the patient's responsibility We do not participate or offer discounts for [redacted] membership I am unclear as to the nature of the information given to the patient I apologize for any mis-information a member of my staff may have communicatedI will conduct re-training with my staff as appropriate to avoid this situation in the future To provide a resolution for this situation, I have submitted the documentation to [redacted] We billed the full fee of $to [redacted] and according to their records, the patient owes the practice $after the appropriate discounts were applied Since the patient has already paid $753.95, we owe him a credit of $ I contacted the patient by phone today and left him a voicemail to return my callUpon speaking with him, I will credit his credit card the $he is owed.I greatly apologize for any and all inconvenience this matter has caused Thank you for the opportunity to resolve this matter appropriately.Sincerely yours, [redacted] ***Practice Administrator

RevDex.com: Please see the attached document for my response. Thanks for your assistance in this matter - have a great day! Regards, [redacted]

Revdex.com:
Please see the attached document for my response.  Thanks for your assistance in this matter - have a great day!
Regards,
[redacted]

Millennium Eye Care is a participating provider with [redacted].  The particular plan this patient has is a discount plan. We discount our usual and customary fees according to our [redacted] contract.  [redacted] does not remit payment to the practice for this type of plan - the total...

amount due after the discount is the patient's responsibility.   We do not participate or offer discounts for [redacted] membership.  I am unclear as to the nature of the information given to the patient.  I apologize for any mis-information a member of my staff may have communicated. I will conduct re-training with my staff as appropriate to avoid this situation in the future.  To provide a resolution for this situation, I have submitted the documentation to [redacted].  We billed the full fee of $887.00 to [redacted] and according to their records, the patient owes the practice $645.75 after the appropriate discounts were applied.  Since the patient has already paid $753.95, we owe him a credit of $108.20.  I contacted the patient by phone today and left him a voicemail to return my call. Upon speaking with him, I will credit his credit card the $108.20 he is owed.I greatly apologize for any and all inconvenience this matter has caused.  Thank you for the opportunity to resolve this matter appropriately.Sincerely yours,[redacted]Practice Administrator

Review: on feb. 27 2015 I went to get a full eye exam at the above business and then picked out glasses at their genesis eye care dept. associated with millenium. I was called about a week later and when I tried on the glasses I could not see clearly. the gentlemen kept saying youll get used to them ... take them home if u r not satisfied come back. the very next day I returned and he said maybe the lenses for reading should have been wider even though I explained even when I looked down I could not see. I said possibly the eye exam presciption was incorrect, because the doctor rushed me thru it. he said, no I dont believe it was that. a couple of weeks later I returned to pick up the glasses once again, and not to argue with them they felt absolutely no different, therefore I believe they never did anything at all to change the lenses. might I add my insurance paid for nothing so it cost me 250 dollars for the exam and 874.00 for the glasses, which I could not see out of. I took them home tried to wear them and again returned to the store and the women there claimed they should not have been graduated lenses but computer lenses. apprehensive, I said okay, and she said let me remake the glasses. 3 weeks later no call for the glasses and a new bill for 480.00 which says graduated lenses....which is exactly what the made me the first time. might I add, when I went back the second time for her to remake them she asked if I wanted gray transition lenses, I said yes I paid for them , she said no I dont believe you did. I went home and clear as day on my invoice I paid 112.17 for transition lenses. after getting the new bill I called and explained that after all these months, not getting it right yet, I no longer want the glasses. the women said bring them in and we will see, I explained you already have them there, and were supposed to remake them...confused, she said of yes the lenses will be in this week. at that I explained I do not want the glasses I want a refund on my money,didnt get it.Desired Settlement: I want my 250 dollars for an exam that was obviously not done properly and 874.00 for the glasses which are in their possession, and ofcourse the new bill, for I dont know what I want disguarded. I cannot believe that businesses getaway with this kind of stuff.

Review: I found that vision discounts offered through [redacted] were available via my [redacted] membership and [redacted] Healthcare Vision benefits. Millennium Eye Care (Hightstown Office) was listed as a participating provider for both plans. I ordered eyeglasses from Millennium Eye Care on 2/5//2015 and showed them the information for both of these discount plans - Millennium said that they do not participate in these discount plans and only offered a partial discount. We left it that I would follow-up and adjustments would be made later to the amount that I paid ($753.95), which they said was fine. I followed-up with [redacted] on 2/20/2015 (after I was informed my glasses were ready for pick-up), and the customer service representative I spoke with verified that I qualify for a discount under my [redacted] healthcare insurance (we did not discuss [redacted] since the [redacted] plan provided a better discount), as well as verified that Millennium does participate in this discount plan. They suggested I go back to Millennium, and have them contact the customer service number or their provider telephone number so they could confirm that they are contractually obligated to honor the discounted price (link to [redacted] discount plan: https://www.[redacted]visioncare.com/member/public/discountPlans.emvc?execution=...⇄ and a link showing Millennium is a participating provider: [redacted]2 . When I went back to Millennium on 2/20/2015, the original salesperson stated that she had discussed this previously with her manager and that they do not participate in this plan – she would not contact [redacted] to discuss this/confirm participation as suggested. Instead, she said that I should call her manager [redacted] extension [redacted]). Although I was very upset by this, I called Ross and left a voicemail message on 2/20/2015 explaining the problem and requesting a call back – I emphasized that I was hoping to resolve this without having to take any additional actions. Unfortunately, I have not heard back from him as of today (2/24/2015), which is why I am now pursuing other means to resolve this dispute.Desired Settlement: I am seeking your assistance to get Millennium Eye Care to honor the full pricing provisions of the [redacted] discount plan offered through [redacted] and issue a credit to the credit card used to pay for the eyeglasses for the difference between the price per the discount plan and what I paid ($753.95). In addition, please note that I have not picked-up the eyeglasses and do not plan to until this matter is resolved.

Business

Response:

Millennium Eye Care is a participating provider with [redacted]. The particular plan this patient has is a discount plan. We discount our usual and customary fees according to our [redacted] contract. [redacted] does not remit payment to the practice for this type of plan - the total amount due after the discount is the patient's responsibility. We do not participate or offer discounts for [redacted] membership. I am unclear as to the nature of the information given to the patient. I apologize for any mis-information a member of my staff may have communicated. I will conduct re-training with my staff as appropriate to avoid this situation in the future. To provide a resolution for this situation, I have submitted the documentation to [redacted]. We billed the full fee of $887.00 to [redacted] and according to their records, the patient owes the practice $645.75 after the appropriate discounts were applied. Since the patient has already paid $753.95, we owe him a credit of $108.20. I contacted the patient by phone today and left him a voicemail to return my call. Upon speaking with him, I will credit his credit card the $108.20 he is owed.I greatly apologize for any and all inconvenience this matter has caused. Thank you for the opportunity to resolve this matter appropriately.Sincerely yours,[redacted]Practice Administrator

Consumer

Response:

Please see the attached document for my response. Thanks for your assistance in this matter - have a great day!

Regards,

Review: I WAS BEILLED FOR A SERVICE I NEVER RECEIVED. I WAS CHARGED FOR A REFRACTION FEE. I NEVER RECEIVED REFRACTION. I SIGNED A FORM STATING I DO NOT WANT THE REFRACTION. I SIGNED THE FORM IN FOUR DIFF PLACES YET I AM BEING HARRASED TO PAY FOR THIS. I PAID THE BALANCE AND I WANT THEM TO STOP BILLING ME FOR SERVICES I DID NOT WANT NOR DID I TAKE. THIS COMPANY DOES NOT STATE HOW MUCH AN OFFICE VISIT IS AND WHEN YOU ASK THEY SAY YOU HAVE INSURANCE DON'T WORRY THAT WILL COVER IT AND WHEN THEY BILL COMES THEY SAY THIS IS WHAT THE INSURANCE PAID YOU OWE;;;;; THEY DON'T HAVE ANY FEES LISTED AT ALL AND ITS WHATEVER THEY CAN GET. THEY WILL TAKE ONE PAYMENT FROM YOU AND ANOTHER AMOUNT FROM ME. I BELEIVE THEY SHOULD HAVE POSTED WHAT THE CHARGE IS FOR AN EXAMINATION AT ALL THERE SITES AND IT SHOULD BE STATED IF THEY EXCEPT INSURANCE AS A FULL PAYMENTDesired Settlement: I WANT TO STOP BEING HARRASED THAT I OWE $50 FOR SERVICE I REFUSED REFRACTION;;;;I ALSO WANT A FEE CHART AT THERE OFFICES SO PEOPLE CAN SEE THE PRICES FOR EXAMANATIONS AND WANT THEM IN STATE IF INSURANCE IS EXCEPTED IN FULL

Business

Response:

First, please update the contact information for Millennium Eye Care, LLC. We do not currently employ Jaclyn Appel. Please update the contact information to [redacted] Administrator - [redacted]

This patient presented for a full eye exam on January 17, 2014. The chief complaint (reason for her visit) was documented as a new patient exam interested in a prescription for reading glasses. A complete eye exam with dilation was performed. In addition, a refraction (determination of refractive state) was performed in order to properly determine the patient's best corrective vision. Following the complete exam with dilation and refraction, a prescription was given for glasses.Unfortunately, Medicare does not cover vision services. This is well known and duly documented. We have a sign posted in our waiting rooms to remind or advise patients that their insurance carrier may not cover the refraction. This part of the exam, however, is necessary if the patient is interested in corrective lenses. The exam and refraction were billed to the patient's insurance carrier. They applied the exam to the patient's deductible and applied the refraction to patient responsibility as per the patient's benefits. The patient was sent 2 monthly statements and a final letter. The practice has now referred the account for collection. The patient is not being harassed and has only received 3 notifications from our office. The patient did call and an attempt to explain the charges was made to the patient. I would be happy to provide the patient with a copy of her chart note detailing the extent of her exam. I would also be happy to provide the patient with a copy of her insurance carrier's determination of payment. Thank you for the opportunity to respond. Please feel free to contact me should you require any additional information.Sincerely yours,[redacted]Practice Administrator

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They ignored you and never responded

Regards,